09/03/2026
Trusting your billing team is important.
Understanding the process is essential.
If you can’t clearly explain:
✔️ What happens when a claim is denied
✔️ Who works it next
✔️ How quickly it’s followed up on
✔️ When issues escalate
…there may be gaps in your revenue cycle you can’t see yet.
Oversight isn’t micromanaging — it’s having enough visibility to recognize when something breaks.
This week, ask your billing lead to walk you through the process from claim submission to payment. If the explanation feels unclear, the workflow probably is too.