10/15/2026
What do you do when expectations aren't being met?
Lorrie is dealing with a situation right now that's reminding her just how challenging accountability can be, even when you spend your professional life talking about leadership and performance management.
She has a contractor doing some work at her home, and let's just say things aren't going according to plan.
Communication has been inconsistent. Timelines aren't being met. The time and resources being dedicated to the work aren't what she expected. And the progress? Well, that's been frustrating, to say the least.
But it's also gotten her thinking about leadership.
We talk a lot about setting clear expectations, providing resources, communicating regularly, and giving people opportunities to improve.
But what happens when you've done those things and the results still aren't there?
We want to give people the benefit of the doubt. We want to be patient. We want to believe another conversation will make the difference.
But patience without accountability doesn't necessarily lead to better performance.
How do you balance giving someone the opportunity to make things right with recognizing when enough is enough?
We'd love to hear your thoughts!
