Espresso Service Directory

09/15/2026

We often don’t realize how much our tap water can affect the taste of our coffee because we simply get used to it.

If you’re selling coffee products, it’s important to make sure the water you’re using tastes clean and fresh. A quality taste-and-odor filter can make a noticeable difference and help ensure your customers enjoy a better-tasting cup of coffee.

Not sure what filter is right for your setup? Contact your local service provider. You can find them on our National Directory. They will be happy to help you choose the right solution for your water and equipment.

08/25/2026

There are very few who do not appreciate the Scace.

Being both a scientist and a tinkerer, then-NIST researcher Greg Scace bought an espresso machine in the early 2000s, after a friend introduced him to cappuccinos. Scace wasn’t satisfied with just buying an espresso machine: He wanted to know how it worked from the inside out.

Scace’s newfound hobby led him to invent a device that quickly and accurately measures water temperature at a critical point in the brewing process: a thermofilter.

Learn about this piece of caffeinated history in our latest Taking Measure blog post: https://www.nist.gov/blogs/taking-measure/enjoy-espresso-you-can-thank-precise-temperature-measurements

08/16/2026

Everyone is different on how they decide to care for their espresso equipment. Read our Article on How Commercial Espresso Service Works.

https://espressoservicenetwork.org/p/resources/how-commercial-espresso-service-works

08/14/2026

Tip for those just starting out. At closing, pour a hot pitcher of water down your espresso machine's drain. It will help prevent clogging and save you some dollars on a random service call.

08/08/2026

🏫 There are some basic things every espresso equipment owner should understand. One of the most important is that hard water can destroy an espresso machine—or, at the very least, degrade its temperature performance and make brewing inconsistent.

🏗️ If minerals simply accumulated in the boiler, that would be one thing. But they don’t stay there. Minerals travel through the machine, building up inside tubing, valves, heat exchangers, and other components.

⏰ Over time, that buildup restricts water flow and interferes with the machine’s ability to operate properly—much like cholesterol buildup restricts blood flow through arteries.

Image of minerals inside a coffee urn.

03/28/2026

Remember to enjoy coffee in moderation. Thanks Morris Explains!

03/20/2026

Thanks for the memories! God Speed, Chuck.

It is with heavy hearts that our family shares the sudden passing of our beloved Chuck Norris yesterday morning. While we would like to keep the circumstances private, please know that he was surrounded by his family and was at peace.

To the world, he was a martial artist, actor, and a symbol of strength. To us, he was a devoted husband, a loving father and grandfather, an incredible brother, and the heart of our family.

He lived his life with faith, purpose, and an unwavering commitment to the people he loved. Through his work, discipline, and kindness, he inspired millions around the world and left a lasting impact on so many lives.

While our hearts are broken, we are deeply grateful for the life he lived and for the unforgettable moments we were blessed to share with him. The love and support he received from fans around the world meant so much to him, and our family is truly thankful for it. To him, you were not just fans, you were his friends.

We know many of you had heard about his recent hospitalization, and we are truly grateful for the prayers and support you sent his way.

As we grieve this loss, we kindly ask for privacy for our family during this time.

Thank you for loving him with us.

With love,
The Norris Family

03/03/2026

Top 10 Non-Negotiables in Commercial Espresso Service

Most equipment failures aren’t caused by age. They’re caused by poor documentation, poor maintenance, and poor accountability.

If you’re trusting someone with one of the most important assets in your café, these are non-negotiable.

1. They clearly document services completed, parts replaced, and components rebuilt. Service is not guesswork. Component life is determined by time and use. Without detailed records, your technician is working blind — and you pay for that in repeat failures.

2. They record equipment model and serial numbers on every work order.
Professional service is machine-specific. If a work order isn’t tied to an exact unit, the history is compromised. Documentation that can’t be traced to a specific machine is useless.

3. They test and document water hardness and filtration.
Water quality determines machine life. If hardness isn’t tested and recorded, your technician is ignoring the single biggest factor in equipment longevity. That’s not thorough — it’s negligent.

4. They follow up after service.
Accountability doesn’t end when the invoice is sent. A follow-up confirms resolution and demonstrates accountability.

5. They provide warranty terms in writing.
If it’s not in writing, it doesn’t exist. Professional companies define warranty coverage clearly and stand behind it.

6. They can provide a certificate of liability insurance.
If they’re inside your business and working on your equipment, proper insurance isn’t optional — it’s basic professionalism.

7. They operate with a structured maintenance program.
Maintenance is not the customer’s responsibility to remember. Professional service companies monitor service intervals, reach out when maintenance is due, and keep your equipment on schedule to prevent avoidable breakdowns.
8. They offer annual programs or retainers.
Strong service companies build long-term partnerships. They prioritize customers who commit to maintenance — and they structure their business to support them.

9. They protect their response times by managing capacity.
If a company is constantly overbooked, you will eventually feel it. Professionals understand their limits and staff accordingly.

10. Their technicians are trained in communication, not just mechanics.
Technical skill keeps your machine running. Professional communication protects your operation. A great technician can explain issues clearly, set expectations, and represent your business with confidence.

02/11/2026

Best wishes to our new neighbors!

02/08/2026

Yep!