SteadyPoint

12/20/2022

We did the hard work for you, and we’re finally live! 💪

Today, we are excited to announce SteadyPoint Helpdesk 1.0.2.4 release. Here’s why you’ll love it:

✔ Gather additional information in your custom columns, and use them in views, notifications, analysis, and triggers 📝

✔ Customize your default views, and create the view that best addresses your company’s needs 👨‍💻

✔ Create a Workspace from the template that best suits your business’ structure, and customize it to your needs 📃

✔ Triggers support more columns and conditions to get more control on automation 🙏

✔ Add color coding per status to get a visual overview of all statuses- just at a glance ✅

Moreover, enable the task alert sound and level up users’ interaction and involvement 🔊

Go ahead and tap the link to learn more about getting the latest update:
https://blog.steadypoint.net/update-steadypoint-helpdesk.../

Happy customers mean Happy us! 😉

09/14/2022

Sometimes you need to assign the right person to resolve a query. For example, a ticket related to employee resignation can be directed to the Resignation and Exit team.

Use the link below to show you how to assign a ticket to a team/department.

https://blog.steadypoint.net/assigning-a-ticket-to-a-team/

Start your 30-day free trial with SteadyPoint Helpdesk, Office 365’s Best Helpdesk Solution now!

https://www.steadypoint.net/helpdesk

Assigning a ticket to a team Suppose you have a team of individuals working under one entity (e.g., Resignation and Exit) and a ticket was raised from the end-user (e.g., Sales) to a specific department (e.g., HR). All individuals in that department will receive the notification about this ticket. O...

08/23/2022

You can’t keep track of all the tickets sent via email?

Create triggers to allocate tickets sent via email to the suitable request types.

Use the link below to learn more about how to attempt this

https://blog.steadypoint.net/ticket-created-via-email-trigger-action/

Start your 30-day free trial with SteadyPoint Helpdesk, Office 365’s Best Helpdesk Solution now!



https://www.steadypoint.net/helpdesk

Ticket created via email Trigger Action 1) Create New Trigger 2) Add Trigger information Trigger Name : Forwarded Gmail emailsTigger Description : OptionalScope : The workspace the trigger will be activated in Trigger Action : Select an action from the drop down list to use them as the action trigge...

08/02/2022

Today is the day!

The wait is over and we can finally share our BIG exciting news with you…

We are excited to announce the launch of our new website!

Visit our new website using the link below
https://www.steadypoint.net/home

07/17/2022

Create tickets to deliver proactive support to your customers, and keep all your correspondence together by sending external emails from a ticket.

This link below will show you how to create new tickets and create an external email in a ticket to communicate with you customers.

The process of this is as follows:

- Customer sends an email that is raised as a ticket.

- User replies to email via helpdesk and will be received by customer via email.

- Back and forth communication between client and user takes place ticket via email.

https://blog.steadypoint.net/communicating-with-external-users/

Start your 30-day free trial with SteadyPoint Helpdesk, Office 365’s Best Helpdesk Solution now!

https://www.steadypoint.net/

06/28/2022

SteadyPoint has an innovative model of publishing and supporting office store apps and development by monetizing hybrid model. This monetizing hybrid model consists of Microsoft store benefits and SteadyPoint development skills.

Read more about how SteadyPoint monetizes its SteadyPoint Helpdesk app:

http://blog.steadypoint.net/steadypoint-monetizing-model/

Start your 30-day free trial with SteadyPoint Helpdesk, Office 365’s Best Helpdesk Solution now!

https://www.steadypoint.net/

06/15/2022

We are excited to announce SteadyPoint Helpdesk 1.0.2.3 release!

Learn more about communicating with external users:
https://blog.steadypoint.net/communicating-with-external-users/

Learn more about tickets created via email Trigger Action:
https://blog.steadypoint.net/ticket-created-via-email-trigger-action/

05/17/2022

How can I edit a ticket that has already been created? You may ask…

In addition to all permission types on our Helpdesk (Site level, Workspace level, Request type level and Ticket level), we support Field Level Permissions. Field Level Permissions control whether a user can view and/or edit the value for a particular field in a specific stage.

To read more about this feature, click on the link below:

Field Level Permission / Form Builder Field Level Permissions control whether a user can view and/or edit the value for a particular field in a specific stage. 1) Select Form from the drop down menu next to Request Type 2) Add a Field (by selecting text) or Edit an existing field 3) If you chose to....

05/10/2022

Want to keep track of user tickets and performance reports?
Read more about how Reports display graphically presented data using the link below

https://blog.steadypoint.net/reports/

Start your 30-day free trial with SteadyPoint Helpdesk, Office 365’s Best Helpdesk Solution now!

https://www.steadypoint.net/

Reports offer a way to extract and present a specific subset of the information from a large database. Reports are preset to provide the user with graphically presented information regarding the tickets, performance, and resolution time. Report are categorized in 4 groups: TicketsPerformanceMTTR (M...

04/26/2022

We are excited to announce SteadyPoint Helpdesk 1.0.2.2 release!

Features:

- Editable Knowledge base

- Custom Date Format

- Additional permission selection with adding/viewing activities

- Save tickets filter during the session

- Update Default selected statuses in tickets view (every user can set his default statuses to be viewed)

- General Bug Fixes

Learn more about 1.0.2.2 update:

SteadyPoint HelpDesk 1.0.2.2 1) Editable Knowledge base information After creating and saving knowledge base, you are now able to edit/change/add any information from previous knowledge base created 2) Select your preferred Date Format Choose the preferred date format and apply to the entire system....

04/11/2022

Have you ever wondered where your data is being stored?
Read our blog below to learn more about the benefits of storing your data with SteadyPoint.

https://blog.steadypoint.net/where-is-my-data-being-stored/

Start your 30-day free trial with SteadyPoint Helpdesk, Office 365’s Best Helpdesk Solution now!

https://www.steadypoint.net/

Where is my data being stored? SteadyPoint Helpdesk Office 365 is partnered with Microsoft. SteadyPoint Helpdesk is a SharePoint-Hosted app. This means all data are hosted on SharePoint Online.Even your data is stored with Microsoft. Microsoft security services can identify, monitor, and automatical...

03/29/2022

Start categorizing your request types by adding categories and sub-categories to your request types

For example:

– Workspace: IT Helpdesk

– Request Type: Report an issue

– Category: Laptops

– Sub Category: Power cable

https://blog.steadypoint.net/types-and-sub-types/

Start your 30-day free trial with SteadyPoint Helpdesk, Office 365’s Best Helpdesk Solution now!



https://www.steadypoint.net/

Types and Sub Types are a lower level or categorization from the Request Types. Types and Sub Types offer more details and allow tickets to be more specific. The benefit of using the Types and Subtypes is to allow the user to drill down in the reports and assign different teams for types and subtype...