Lauridsen Consultancy Group

Lauridsen Consultancy Group Consulting, Inspection, & Training for the flooring industry

04/25/2026

Setting and Managing Real Expectations

One way for retailers and flooring contractors to set and manage real expectations with buyers is with an addendum to a sales contract.

Typically the addendum should be introduced after the close of the sale where a commitment has been received from the buyer and the addendum made as a part of the sales contract prior to the sale being concluded. An addendum of this sort would be an advisory document as to what to do or not do and what to expect and when.

A couple of examples as to what you might include in your addendum would be a notice about product care and specific areas to be addressed such as natural characteristics found in wood flooring. This is especially important where a manufacturer may not provide complete care and maintenance instructions for a finished product or one where you finished the wood onsite. Typically care and maintenance instructions must be provided to a homeowner at the time of sale. It eliminates the potential for a buyer to later claim “the installer told me to use vinegar and water on the hardwood floor and now it’s ruined”. Believe me once you experience one lawsuit and how much it costs you in time and money just defending yourself, you’ll never want to go back to doing it the way you were.

With respect to informing the buyer as to proper expectations this is another area you can excel at and appear fully transparent. Remember how McDonalds got sued for hot coffee being spilled on a patrons lap? It wasn’t just the temperature of the coffee that got spilled and caused alleged injury but the fact that the coffee cup did not contain the warning “Caution Hot Coffee!” that got them into some hot water.

So if you’re selling a character grade floor, they get a character grade but the sample does not have the literally hundreds of characters in that one 2 x 2 sample on your display you may want to add to your addendum an explanation for character and what to expect.

Again it’s one thing to say it another to put into writing to protect your business as the mind gets fuzzy after a while. This is especially important for those in certain regions of the United States where a particular floor or species may be impacted greatly because of local climate conditions and your customer’s failure to maintain the climate control as recommended.

At Lauridsen Consultancy Group we offer retailer/floor contractor specific customized text for your needs to be added to your addendums to take to your attorney for review as part of our consultancy service. Call us at 972-689-5190 for a quote today.

04/09/2026

Explaining flatness and its accuracy

Q. I keep hearing about flatness but isn’t that the same as level?
A. No it’s not. Level is the same as slope. So if you were to place a level on a floor and the bubble doesn’t remain in the center, there is a slope in the floor. Flatness on the other hand is a measurement of two points. So if using a 10’ screed point A would start with the screed touching the surface and point b, which would be at 120” would touch the surface as well. Anything under that screed not touching the surface would then be the flatness measurement. That’s in a perfect world. Often along the way of that 10’ the screed may touch the surface which if it does the span has just been decreased and can no longer be reported as x” in 10’ but rather where it touches. So if it touches in the middle and the gap between screed and floor is 1/8” then it’s reported as 1/8” in 5’. When measuring all of the humps, valleys and crowns in a floor count and any coming into contact reduces the span.

Q. If span is reduced by crowns in a floor, can’t we just measure the crown?
A. Absolutely but then you are no longer measuring flatness but for a crown. To be fairly accurate you need to place a level, preferably a digital 4’ or 6’ level centered on the crown so that the gap at the ends of the level are equal in distance from the floor. If there is only one gap at the end where the level is hanging in mid air while the other end is touching the level you are then technically measuring slope in the area.

Q. Is using a screed or straightedge on top of a concrete slab an accurate way of determining flatness?
A. According to the concrete industry it’s an approximation, but normally all that’s required of installers and inspectors as it’s still recognized by the industry. But the most accurate way of determining flatness is the F number system and using a device called a dipstick which is very expensive equipment. It’s found under ASTM test method E1155. In my personal experience it has its applicability 48/72 hours after placement on the slab but I would argue it’s practicality in the flooring business especially after the concrete has cured for personal reasons I won’t get into here. It essentially uses a grid system of measurement in which it takes measurements every 2’ at which the center point 1’ a measurement is obtained and converted into an Ff number. There is a chart that is produced by the concrete industry that provides an approximate conversion into a fraction of an inch in 10’. So an Ff 50 corresponds approximately to a flatness of 1/8” in 10’ which would be a very flat floor. Most specs for flooring call for a Ff of 35. There is another method using an F meter but I won’t get into that here. Just know there are many options for determining flatness of a slab.

Q. Can an inspector use a laser level to test for flatness?
A. An inspector can do just about whatever he wants on a jobsite but the question is not what he uses but how he interprets the results. If I take a laser which I’ve done and point it at an object, and at the end of the object I produce a result, what is the result? If done correctly I obtained a slope measurement. A slope measurement is the same as level according to the concrete industry. With only some minor exceptions that’s not what the flooring industry cares about they want to know the flatness of the surface. Now I’m not saying an inspector cannot obtain flatness with laser but two things would be in question, one the accuracy of the laser as most have a tolerance listed in their technical data such as 1/16” or 1/8” and the second is determining two points which are exactly at 0”. There must be a point A and a point B within a span that both are exactly at 0” or no deviation. And somewhere would be a deviation between the laser and floor in which to capture a measurement between said two points to create a span. Sounds challenging, it is. I would put my string against any laser any time.

Q. Can an inspector measure for flatness on top of an existing floor covering?
A. Many inspectors do this including me. It’s not so much about obtaining the measurement as it is about interpretation of the results. I one time received a call from a sales rep asking me to come to a jobsite as his customer was tearing up and replacing a floor because the inspector wrote in his conclusion that flatness was off by 7/16” in 6’ and the claims department denied the claim and blamed the installers. I went there and did all my normal tests then let the installers take up the floor. What did I find? A rigid core floor that was floated over a concrete slab that was floated with patch/leveling compound. Not one area was 7/16” in 6’, in fact the vast majority was 1/16” in 6’ with the exception of one area was 1/8” in 6’. So how did the inspector get 7/16” in 6’ then? I cannot say for sure as I wasn’t there. I only know that no flooring was taken up during his inspection so he had to be measuring on top of the floor. A cupped floor (we refer to as curling). Surely the inspector would have surmised a measurement on top of a cupped floor would produce a measurement at the center of each plank and that would essentially create a “cupping measurement” but he didn’t write that in his report. He wrote that the subfloor was out of flat and he was disproven. The floor was torn up for the wrong reason as they had a subfloor moisture issue causing the curl.

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