06/19/2026
The Future of Leadership Development Is Human-Augmented AI Coaches
Charles M. Jones and Terry H. Hildebrandt, PhD, MCC, MCEC, Institute for Adaptive Mastery
This week, we attended the 2026 NYU Coaching and Technology Summit: Coaching at Organizational Scale.
The dominant theme was clear: AI coaching has moved beyond experimentation and into enterprise adoption.
Large organizations are increasingly deploying AI Coach Agents to make leadership development accessible to employees who would otherwise lack access to a human coach. These systems are being used for coaching conversations, leadership practice, role-playing, 360-degree feedback delivery, assessment, and skill development.
One surprising insight was that some leaders prefer interacting with an AI coach, even when a human coach is available. Several organizations reported that employees often feel less judged by AI, making them more willing to seek feedback and engage in development.
At the enterprise level, Valence emerged as the leading provider of customized AI coaching solutions. At the same time, a growing ecosystem of companies, including CoachBot.ai, Osmo, and Tenor, is enabling individual coaches and smaller firms to augment their coaching practices with AI.
The conference reinforced a conclusion we have been reaching for some time: the future is not AI coaching versus human coaching. The future is human-augmented AI coaching.
Organizations want to expand access to coaching without sacrificing quality. AI makes that possible. Human coaches remain essential for complex developmental work, while AI provides scalable practice, reinforcement, feedback, and support between coaching sessions.
Several providers, including BetterUp and Korn Ferry, are already moving aggressively toward hybrid human/AI coaching models.
The space is evolving rapidly, and many questions remain. How should coaching be defined? Where does coaching end and training begin? How do organizations encourage consistent engagement with AI coaches? What safeguards are needed to prevent overreliance on AI?
What seems increasingly clear, however, is that AI is not replacing coaching. It is transforming how coaching is delivered and dramatically expanding who can benefit from it.
As part of this evolution, we have developed an AI-powered training coach for Emotional Response-Ability® (ERA), enabling leaders to practice turning emotional stress into cognitive growth and improved performance under pressure.
The future of leadership development has arrived. It is human, AI, and increasingly both.
To see a demo of a CoachBot being used for leadership development, join us for a free webinar on July 1st at 1:30 pm ET.
Register in advance: https://us06web.zoom.us/meeting/register/Yhqp5832SWuVRV0premWWg