Michelle Oliver

01/07/2026

🌿 It’s Back: The Outdoor Hospitality Professional Roundtable 🌿

Last year, this roundtable became one of my favorite things we did together.

Owners, operators, designers, and partners showed up not to pitch—but to talk honestly about what’s working, what’s hard, and what’s next in outdoor hospitality. We shared real wins, real lessons, and real support. And the energy was powerful.

So yes… we’re bringing it back for another great year.

This isn’t a webinar.

It’s not a panel.

It’s an open, collaborative roundtable that belongs to you.

Each session is built around what matters most right now:

✨ Guest experience

✨ Revenue and growth

✨ Wellness and regenerative practices

✨ Leadership, teams, and sustainability (the human kind, too)

Come with questions.

Leave with ideas, clarity, and connections that actually move the needle.

If you’re building, growing, serving, or reimagining an outdoor hospitality business, there’s a seat for you at the table.

Register here!https://us06web.zoom.us/meeting/register/NV__L-WSSv6fWn9nR78HlA

I can’t wait to see familiar faces and meet new ones.

Because the future of outdoor hospitality is better when we build it together. 🌲

12/03/2025

Last 3 Thursdays of 2025 Don't Coast to the Finish! While others are wrapping up for the year, let's set up 2025. This group is full of kind, skilled professionals. And you are invited to come join us!

Bring your:

Stuck challenge that needs fresh eyes

2025 plan that needs workshopping

Question you've been sitting on.

Register here: https://us06web.zoom.us/meeting/register/NV__L-WSSv6fWn9nR78HlA

11/20/2025

w
Thursday Roundtable is live today — and we’re closing out 2025 with intention.
As the year winds down, the smartest operators are already shaping their 2026 strategy. Today, we’ll dig into what’s shifting, what’s sticking, and what needs to evolve in outdoor hospitality as we head into a new cycle.

If you want clarity, direction, and a few sharp insights to guide your planning — join us.

Today. 9:00 a.m. PT / 10:00 a.m.MT / 12:00 p.m. ET.

Register here: https://us06web.zoom.us/meeting/register/NV__L-WSSv6fWn9nR78HlA

05/20/2025

🌿 🌸 May is Mental Health Month 🌸🌿—and I’m sharing my experience because I believe mental wellness deserves space in every industry, especially in leadership, caregiving, and hospitality.

Some thoughts about cannabis. These findings underscore the importance of understanding the potential mental health risks associated with heavy cannabis use. As cannabis becomes more accessible, it's crucial to be aware of these risks and make informed decisions.There are many studies on this! Here are just a few. Also, check out this video: https://www.youtube.com/watch?v=bOi_Y4ythYY

Researchhttps://www.nature.com/articles/mp2016252.pdf

https://pmc.ncbi.nlm.nih.gov/articles/PMC2424288/

https://psychiatryonline.org/doi/full/10.1176/appi.pn.2024.06.6.40

This channel is dedicated to sharing what I learn as I strive to help someone I deeply care about, navigate their challenges with metabolic brain disorder and its effects on mental and behavioral health.

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05/06/2025

🌿 🌸 May is Mental Health Month 🌸🌿—and I’m sharing my experience because I believe mental wellness deserves space in every industry, especially in leadership, caregiving, and hospitality.

"All mental illness stems from lack of attuned care." — Alain de Botton

This quote has been widely shared across social media, often without full context. While de Botton’s work deeply explores philosophy, psychology, and relationships, this statement can be misleading when taken at face value. Mental illness is incredibly complex, influenced not only by early emotional experiences but also by biological, genetic, and environmental factors.

Sign up for 🌞Secrets to Being Hospitably Happy Satisfying secrets delivered to your inbox.

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05/01/2025

🌸 May is Mental Health Month—and this year, I’m sharing my experience to help normalize conversations around mental wellness.

I’ll be sharing videos that explore the complexities of our inner worlds—what it means to hold multiple truths, to live with compassion for ourselves, and to navigate the tension between healing and high-functioning.

I’m sharing them here because I believe mental wellness deserves space in every industry, especially in leadership, caregiving, and hospitality. If you see yourself in any of these videos, or if they help you feel less alone, I'd love to hear from you.

Sign up for 💝 Secrets to Being Hospitably Happy

Satisfying secrets delivered to your inbox.

https://happysecrets.co/subscribe

04/23/2025

📚 Happy World Book Day!

Want to show your staff some love? Check out what readers are saying about the hospitality book that was written from my heart.

"Grace and the Art of Experiential Hospitality" isn't just another service industry manual – it's a heartfelt guide to creating magical moments in hospitality." "A captivating collection of stories that transport readers deep into the soul and heart of the hospitality, "inspiring managers, owners, partners, and patrons alike to embrace the magic of every moment" [Ouray Star Tribune] -- and why?

Because hospitality isn't an industry.
Hospitality is how you treat others.

What makes this book special:

• Relatable chapters like "Third Time is Charmed" and "Never Know a Stranger"
• Real stories from the frontlines of hospitality
• Practical wisdom for everyone from front desk to management
• Fresh perspective on guest experiences
• Focus on personal growth and team development
The chapter, "The Zen Bartender," perfectly captures why this book stands out: it's not about procedures and protocols – it's about the art of making people feel truly seen and valued.

Whether you manage a boutique hotel, an outdoor hospitality business, or run a neighborhood café, this book will transform how you think about hospitality. It's about creating experiences that guests remember long after they leave.

Have you read it? What resonated most with you?

This makes an excellent team training resource or holiday gift for your hospitality staff!

Want to grab a copy? Learn more here: https://bit.ly/41UHnnd

📚 Want to buy in bulk for your team? Call me for discounted pricing.

03/13/2025

03/11/2025

03/11/2025

03/11/2025

Discover the transformative power of hospitality – how a simple gesture of kindness can redefine a person's sense of belonging and self-worth.

Want to show your staff some love? Check out what readers are saying about the hospitality book that was written from my heart.

"Grace and the Art of Experiential Hospitality" isn't just another service industry manual – it's a heartfelt guide to creating magical moments in hospitality.

Want to grab a copy? Learn more here: https://mailchi.mp/dbfbbfec6386/fuxw6o3foy Want to buy in bulk for your team? Call me for discounted pricing.

A captivating collection of stories that transport readers deep into the soul and heart of the hospitality, "inspiring managers, owners, partners, and patrons alike to embrace the magic of every moment" [Ouray Star Tribune] -- and why? Because hospitality isn't an industry.

Hospitality is how you treat others.

02/14/2025

February: The Month of Love (and Hospitality!) 💕

If there's one thing I love about the gloomy month of February, it's Valentine’s Day! Of course it is about romance, but love also extends beyond that—it’s about deep connections, care, and generosity in all aspects of life. Love for people. Love for experiences.

💝 Love for the heart! Heart over thought.

Today, I just want to give Hospitality some love. Hospitality at its core, is love in action. It’s the act of welcoming, of creating comfort, of making people feel seen and valued. True hospitality isn’t just about service—it’s about intention, about giving from the heart without expectation. Welcoming everyone to the table. Whether it’s a warm greeting, a beautifully designed space, or an experience that lingers in the soul, hospitality is the embodiment of love through thoughtful care.

I know it’s weird, but I love contrast of the little bursts of red and pink hearts that fill the air during February’s grey, cold, dreary days, remind me of all the warmth and joy that love brings. It’s a perfect reminder that even in the darkest months, love—whether for others, for what we do, or for the beauty that surrounds us—can light up our world.

That’s why February feels like a celebration of everything I believe in. It’s a reminder that hospitality isn’t just a business—it’s a calling to create moments that matter.