Pro Painter Network

02/02/2026

Where are you going this year? What is the goal or the dream?

What is driving you?

02/01/2026

How many times have you woken up to a text message from a customer complaining about something that was missed or something that went wrong?

I woke up to this message this morning.

I want to talk about it because this is what we need to do to compete, grow, and separate us from “the average painting company, and Its why I created the PPN originally. To bring like minded contractors together that create happy customers and elevate the trade.

This project was a big project for us. Took my team of 2-4 painters about 3 weeks to complete. we painted cabinets, trim, walls, and ceilings. Took some of the trim from stained woodwork to paint. Originally brought In by the designer because of our reputation of cabinet painting.

On Friday, I went back to do some touchups…for the second time. Sound bad right? I started scheduling to go back to bigger projects, take some pictures, bring them out thank you box (with a bottle of wine) and offer to do some touchups. When I went back last week, she had more touchups than I thought. Most was things were either caulk that had split (we have had a SUPER dry winter), or scuffs from their cleaning crew. We chatted a bunch (as per usual) and I didn’t have enough time to get it all done. So I scheduled to come back, which was then this last Friday. I spent another two hours there.

Keep in mind they have a $2M house and family in town. AND to make it easy, she was SUPER nice about everything, apologing about what the cleaners had done.

I just wanted to make it all right. I fixed a dent on the built they created, re-caulked and painted several areas of baseboard, and touched-up walls that were scuffed by the vaccum cords.

In the past I’ve been very short with customers demanding that they find all the touchups before my team leaves. Thanks not great customer service!

I want to get these types of thank you texts more. I want to go above and beyond for my customers.

I hope this inspires you to provide the best customer service!

01/31/2026

What’s up?

It’s been a while since I posted here. Would love to see where everyone’s from. Just give me your city and State. Actually thinking about putting some content up here on a regular basis again. But only if we’ve got people following and listening and watching it.

07/27/2024

Using Interactive Voice-AI For Training
(Sales, Customer Service, Leadership Training..)

I've had my head down in the weeds a lot lately on projects, and that's made it hard to publish as many updates as I would ideally like to on the work we've been doing!

Here's a video example of one of the Interactive Voice-AI training modules that we put to practical use: https://www.loom.com/share/ee72ba94058a4bb482a847a0077adc9f?sid=945aa48b-98cc-4f4e-92b0-90c05ca19618

In this video, I use a simple Custom GPT prompt on voice-mode to let our 14 year old son practice door-knocking scripts for a couple of days before he hit the neighborhood to solicit customers for his trashcan cleaning business.

(Results: He spent about 4 hours total running through these modules on varying difficulties, and then hit the streets. 2 hours later, about 30 doors knocked, 7 paying customers + 5 more interested. Pretty good close rate!!)

I've tested quite a few use cases on these in recent months, including:

-For Justin Knox's concealed weapons courses, we've had a version of this voice AI that our students interact with to simulate what it would be like to be interviewed by a detective after you've discharged your weapon in a self-defense scenario. We then take that interview and have GPT convert into "lawyer mode" and outline how they'd prosecute based on the detective interview.

Lessons Learned: Don't discharge your weapon lightly, and the smartest thing to do is to always wait until you have your lawyer before discussing anything!

-When I've been building my accounting team at Housecall Pro, I've started using voice AI simulators for mock call training for my Onboarding Specialists . Take real call transcripts, SOP outlines of the process, and instructions for difficulty ratings and these simulators produce unique and replicable mock client calls of varying difficulties, PLUS they review the rep performance and provide coaching feedback.

My recent onboarding teams gave this great reviews and said it really helped them get comfortable with how they'd be speaking to clients, before ever "going live".

Use cases we're working on:
-Sales training and objection handling. Train on scripting playbooks and sales materials.
( I'm excited to test one I'm calling "the Gauntlet", which is a rapid-fire series of increasingly difficult client objections that the rep needs to handle as smoothly as possible. How far can they get in the Gauntlet??)

-Leadership training: Working on some models trained to help managers and leader handle challenging conversations, practicing things like communicating during performance reviews, setting boundaries, or handling other types of conflict.

Several of you have reached out with questions about these- if you still have some, please send me another DM and I'll do my best to get you feedback!

-MK

PS
This is one of the key topics we'll be demo-ing and showing you how you can build these to utilize and leverage in your own business during our Contractor Lab Live workshop event in Vegas on Oct 3 & 4th. Check it out if you'd like to join!
https://cll.knoxoutai.com/

Join us in Las Vegas, Oct 3 & 4, for an immersive two-day workshop that will revolutionize your contracting business!Powered by Knox Out AI and the Pro Painter Network, this event is designed to propel your company into the future with cutting-edge AI tools and strategies.Tickets are just $497 ea fo

04/18/2024

LAST CALL!! We are about to start out AI Workshop in 5 minutes!!

04/16/2024

Don't you hate that feeling...

When it doesn't matter what you do...

There are always more people to reach out to.

Let us SHOW you some pretty cool things happening in our world. (link below)

Don't let yourself or the trades get left behind!

Join us this week April 18 &19 for our AI Workshop. REFUNDABLE if you attend live.

Until the next computation, The Knox Out AI Team

P.S. You'll get to see, first hand, HOW this can be YOUR new tool!

04/09/2024

Hey guys. Next week April 18-19 we are doing a Live Virtual Workshop on AI.

Anyone interested in finding out more information about this...Comment below

I will follow up with you!

03/05/2024

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Join the revolution now. Transform your painting business with the Biz Brush App, starting at just $99/mo. for full access.

PS: Remember, adopting the Biz Brush App means keeping up and staying ahead. Streamline, innovate, and lead in the painting industry with us

08/08/2023

Demo of AI Video Creation:

The video below is an example/ demo involving a video script generated (unedited) in ChatGPT, a voice clone created on the platform ElevenLabs, and video produced using the tool Pictory.ai

All in, beginning to end, this video took about 45 minutes to produce:
5 mins creating in ChatGPT,
3 Mins creating voiceover in ElevenLabs,
and about 35-40 mins customizing and adjusting the video clips and text positioning in Pictory.ai (you could dramatically increase the speed of time spent in Pictory by spending less time customizing; I just wanted to create a more polished feel!)

Videos paired up with your blogs, embedded in emails, shared via social- imagine how streamlined video and content creation could boost your content and organic-lead generation strategy!

Has anyone else created some marketing content using this or other tools? We'll be demoing walkthroughs for this process in most of my coaching groups this week. 👍

https://youtu.be/e_5wzBQEI8o

The above video is a demo involving a video script generated (unedited) in ChatGPT, a voice clone created on the platform ElevenLabs, and video produced usin...

07/17/2023

New Dates for CRANK/ The Contractor Lab Live!! [April 18 & 19, 2024 in Las Vegas]

Update-

I had been feeling ambitious...and then better judgement set in.

I'm really grateful for all of the registrants who were so flexible and graceful with the decision to shift the dates for this event from this September (which was WAY too close to my due date for our new little Knox-ling...)

I'm excited to announce that I've finished contract adjustments to keep all of the same great details and plans for this event, but shifted to the (MUCH better) dates of April 18 & 19th 2024!

You can find the updated details and room block info at the link below- and I'll be posting updates on the event speakers and itinerary in the next few weeks.

I'll let you in on this- we're focusing in hard on the biggest needle-movers that we can engage in when we're all on the ground in a hands on setting.

Immediate creation/ application of resources on the spot, role-playing and implementation exercises with some expert facilitators (who I'm VERY excited to announce), and we're going to be heavily emphasizing the biggest pain points everyone is dealing with right now:

👉 Lead generation & conversion

👊 Recruiting and Retention

🙌 UpSkilling as a Leader for your Biz!

My deliverable for this event is the same as what I aim to deliver every month with the new Pro Painter Network membership- to get you (and your team!) a 10X return on your investment to spend the time engaging in what we're hosting.

Let me know if you're going to be there!!

Cheers,
Morgan

PS Early-Early Bird Discount (30%!!) is now active through October...and I may have some giveaways up my sleeve for the next 15 early registrants. 😎

https://events.propainternetwork.com/crank_evolves-2093

07/11/2023

Reflecting on the nature of "creativity" today..

You know, as passionate tradespeople and business owners, we pour our hearts and souls into our work every single day. We strive for excellence and bring beauty to the world, especially those of us that create with our hands as a profession. But let me ask you: How do you refill your cup and re-energize your creativity? 🌟💡

Personally, I find that stepping away from the hustle and bustle of work and engaging in creative outlets helps me reignite that spark within. Sometimes I need that breath of fresh air! 🌬️✨

In the past, it would be something as simple as taking a walk in nature, where I can soak in the colors and textures around me. These days its a little more focused on creating some generative (AI) art, allowing myself to experiment without any pressure or expectations.

But one of my all time faves...is actually getting a massage! I have SO many creative and problem solving breakthroughs when I'm in that spa setting and letting my mind wander...

In those moments, it's like my brain relaxes and is ready again to take on new challenges. 🎨💪

So, I'm curious, my talented friends. What about you?

What creative outlets do you turn to when you need a boost of inspiration and a fresh perspective? It could be anything, from sculpting clay to strumming a guitar or even immersing yourself in a captivating novel. 📚🎸

I know so many of you are talented artisans and creatives in lots of ways...remind me what your special creative spaces are looking like these days? 🔥🎨