What are the opening hours?

Monday 8am - 5pm Tuesday 8am - 5pm Wednesday 8am - 5pm Thursday 8am - 5pm Friday 8am - 5pm

ComNet Solutions, 5910 Wilcox Place, Ste G, Dublin, OH (2026)

01/31/2017

Visit our blog: www.comnetsolutions.us/blog/ for a valuable PDF document that illustrates how cloud telephony has evolved from previous business models and its alignment with the stages of technology evolution. Although cloud telephony is deployed through new VOIP technology originating from the internet (cloud) through a third party data center, its business model basically duplicates the original Bell System model of sole provider for all services and equipment at a reoccurring monthly rental (subscription) fee. Premise VOIP solutions through authorized manufacturer dealers however, build on the financial benefits clearly established by the interconnect industry years ago based on the ownership (purchase/lease) model plus the advantages of new VOIP technology and the confidence of premise reliability, security, hardware and software management.

01/11/2017

VOIP Telephone System Solution Portfolio: System Flexibility
This second of five solutions portfolio/benefit suite focuses on:
Flexibility Solutions Portfolio – The Imperative to Scale with the Business
Respond to current business situation (start-up, growth or recovery), scale with the business, keep pace with marketplace demands and meet customer expectations. Integrate with information technologies and align with the business to drive performance.

•Scalable digital platform designed for flexibility in deployment, initial design, to adapt, to grow with investment protection lifeline migration path
•DIY initial installation configurator and ongoing administration or certified ComNet implementation and optional managed services
•On-site or remote system administration, live programming modifications and hardware upgrades
•Cost-effective station/user phone match, flexible feature assignment, personal user settings and programmable telephone keys, full-duplex speaker phones and wireless conference room stations available
•Mix and match analog, digital and IP phones to build on initial telephone cable investment, integrate with IT infrastructure and/or migrate on-demand
•Seamless access, transparent answering and common features for home based or remote employees and multiple location networks

01/11/2017

VOIP Telephone System Solution Portfolio: System Reliability
Most of today’s sophisticated software controlled VOIP telephone systems have over 400 standard or optional features while most businesses only use an average of 10 to 12 on a daily basis. It is important to maximizing your system investment by converting relevant features into direct or indirect benefit, measureable impact and overall value to your specific business. This is done by aligning the system hardware and software configuration, feature allocation, programming and network access to the workplace (environment), the workforce (employees), the customers (callers) and the business goals and objectives. Partnering with a company like ComNet Solutions that embraces the solutions portfolio/benefit suites strategy through its customer lifecycle experience commitments can be just as important decision criteria as the system itself and the initial investment. This first of five solution portfolio posts focuses on: Reliability Solutions Portfolio – The Imperative to Sustain Business ContinuityVO
Industry leading manufacturer through local authorized (certified) dealer – ComNet Solutions

•Leading-edge system component manufacturing, quality control, extended MTBF, standard one year warranty with managed services or optional extended warranty
•Enterprise level server hardware no moving parts or heat reliability with dedicated or optional virtual (ISS) communication system software and optional applications
•Virtually bullet proof Lynux (Mitel) or Windows (Toshiba) operating system, optional software assurance and stable, native applications from a proven, global leading manufacturer
•Standard or traditional level of performance (operation) with survivable remote locations
•Optional mission critical fail-safe (redundant) performance with battery backup
•Serviceability suite with scheduled or on-demand system monitor, alarms, reporting, external and internal alerts, remote (web) diagnostics with recovery, hot swap hardware and live (online) software upgrades and programming
•System and network design, certified installation and lifecycle managed services options

01/11/2017

VOIP Telephone System Solution Portfolio: Business Performance
This third of five solutions portfolio/benefit suite focuses on:
Business Performance Solutions Portfolio – The Imperative to Drive Front-office, Revenue and Service Center Performance with Top-line Impact
Enhance incoming caller access, service and compete aggressively through positive customer experiences. Objectives include driving customer acquisition, sales, revenue, profit, and improving productivity and service.

•Research, marketing campaigns, sales, and service multimedia contact (call) centers (ACD)
•Information and communications security suite to include encryption and other industry specific privacy regulation compliance capabilities
•Virtual trunking, direct in lines, priority routing, flexible call answering, camp-on with routing and ring-back options and other inbound call management capabilities
•Call handling suite through attendant consoles, direct station selection/BLF, caller ID, automated attendant and flexible interactive voice response
•Inbound and outbound call detail capture, reporting and automated or on-demand system wide or individual station voice call recording with warning
•Personnel locater suite through phone, zone and all page, page park with flexible pick-up and hands-free voice announce and calling
•Multiple tenant service with flexible numbering, system and station feature allocation and other potential revenue stream capabilities
•Internal and external emergency (security) alarms, stations and first responder notification
•Station user and customer conference and collaboration anywhere, anytime (personal email) with optional multimedia conferencing
•Automated appointment scheduling, customer notifications (alerts), promotions and appointment confirmations through virtual voice mail boxes
•Customer experience suite with music (file based), recorded announcement, event notifications, caller options and other on-hold applications
•Inbound call routing suite through scheduled or on-demand time-based, skills-based and other flexible call routing capabilities
•Variable night modes with caller routing and station ringing or forward options

01/11/2017

VOIP Telephone System Solutions Portfolio: Business Operations
This fourth of five solutions portfolio/benefit suite posts focuses on:
Business Operations Solutions Portfolio – The Imperative to Manage Back-office, Cost and Production Center Resources with Bottom-line Impact Improve overall office efficiency and information and communications flow. Objectives include prevent costs, reduce, control expenses while increasing efficiency and production quality

•Customer support, appointment, collection, feedback, help-desk and other back-office multimedia contact (call) centers (ACD)
•Automated staff scheduling, shift notification, promotions and other announcements through virtual voice mail boxes or dedicated phone numbers or direct in departmental access
•Call coverage suite with simultaneous or sequential ringing, ringing phone pick-up, flexible call forward, queuing, routing, distinctive ringing and flexible transfer with ring-back
•Cost effective trunking, station set allocation, feature access, line access and toll restriction to reduce operating costs
•Employee productivity management suite to eliminate inter-office calling charges, least cost routing, toll restriction, feature access and dialing limitations to reduce costs
•Flexible account codes for customer bill back or department cost allocation
•Optional relay service for door lock, door intercom and alternative ringers/bells or chimes
VOIP

01/11/2017

VOIP Telephone System Solution Portfolios: Individual Productivity
This fifth and last solutions portfolio/benefit suite post focuses on:
Productivity Solutions Portfolio - The Imperative to Boost Employee Contribution
Increase individual premise, remote, home based or mobile employee productivity and contribution. Support executive level planning, negotiating, decision making, problem solving, organizational leadership and resource management.

• Executive productivity suite including personal numbers, follow-me, find-me flexible call routing, secretary/boss integration, conferencing, station camp-on/barge-in, speed-dial, last number redial, message waiting, call log and other executive capabilities.
• Handset, full-duplex speakerphone or flexible wired or wireless head-set operation, background music through phone and other applicable station accessories
• On-demand or scheduled staff (employee) voice, video, FAX, text or web or email collaboration, unified messaging and personal (in/out/busy) LED status indication
• Personal productivity suite through calendar, contact list, voice mail, email (Outlook), CRM systems and other business and personal device synchronization capabilities
• Flexible remote location hot desking, alternate phone log-in, dynamic extensions and personal mobility through (Apple/Android) smartphone interface and optional softphone laptop and tablet connectivity
• Instant and unified voice/email messaging (Voice to text/text to voice) and personal or virtual voice mail boxes
• Digital stylish and easy to use endpoints (phones) with handset or headset operation, programmable feature keys, digital display, voice prompts for ease of use
• Ethernet pass-through, system level OAI, station level CTI and other vertical market group (third-party) computer integration applications

12/31/2016

Listed below are ten valuable advantages of today’s VOIP telephone systems and networks over obsolete analog or aging digital systems. Trying to squeeze more investment return from current systems can often result in “obsolescence reinvestment” through lost customers, escalating operating costs, catastrophic system failure risk, reduced efficiency and individual productivity.
• A more cost-effective initial investment pricing model
• Lower ongoing operating costs and total cost of ownership
• Higher level of reliability, performance, serviceability and security
• Smaller footprint and integration with IT servers and cable infrastructure
• Greater functionality through software control and industry specific applications
• Cost-effective network connectivity reduces line costs and increases caller access
• Powerful unified messaging and multimedia collaboration applications
• Email, calendar and other personal productivity tool and CRM synchronization
• Mobile Android, IPhone and softphone tablet and laptop connectivity
• Ethernet pass-through with system (OAI) and station (CTI) computer integration
• Investment protection lifeline migration strategy

If the timing is right to replace your aging telephone system, contact the ComNet team for a no-cost or obligation (painless) needs analysis, system assessment and cost audit or visit our website for valuable decision support tools and blog. www.comnetsolutions.us or call Columbus: 614-210-0994 or Dayton: 937-231-3991

12/29/2016

A Responsive Telephone System – Supports Positive Customer Lifecycle Experiences
One of the key business performance challenges in today’s competitive business landscape is to deliver positive customer lifecycle experiences and leverage revenue potential throughout that lifecycle. While yesterday’s consumer may have been brand, offering, company or people loyal, today’s volatile mix of boomer, generation X and Y business buyer and consumer is experience loyal and will typically seek out and do business with the company or offering that provides the most positive experience. While an obsolete telephone system can contribute to negative customer experiences, a contemporary VOIP system integrated with your information (computers/data) system and network and aligned with business goals can contribute to positive customer lifecycle experiences and maximizing profit potential at each state of the lifecycle.

Targeted Suspect – Has a need for your offering but has not expressed a desire to buy (Strategic top-of-mind marketing and universal access)

Interested Prospect – Has a need for your offering, has expressed a desire to purchase (Tactical marketing communications and buyer education)

Qualified Buyer – Is actively in the process of buying (Buyer engagement, decision support and initial sales)

Expectant Customer – Has purchased the desired offering with support expectations
(New customer support, offering implementation and incremental (add-on) sales)

Established Client – Existing client with ongoing service and offering support
(Lifecycle client support and sales and client circle of influence leveraged sales)

If it is time to update your obsolete telephone system and network, integrate it with your information system and align it with your business to drive positive customer experiences, contact ComNet Solutions: www.comnetsolutions.us or call Columbus: 614-210-0994 or Dayton: 937-231-3991

12/29/2016

Six External Forces of SMB Impact
Virtually any, often uncontrollable external force of business change that impacts small and medium business (SMB) today falls into one of the six categories listed below. An obsolete communication (Phone/voice) system and network that is not updated, integrated with your information (Computers/data) system and aligned with your business can often compound the negative impact of these forces on your business. A telephone system deploying VOIP technology integrated and aligned can help harness these forces, drive business performance, deliver positive customer experiences and provide a competitive adangage while managing operational costs.

Society (Consumers): One of the most significant forces of impact is societal shifts driven by the generation power shift, a lifestyle transition, and growing “consumerism”.

Economy (Money): The second category of forces that are impacting businesses deals with global and local economic conditions, financial and investment challenges.

Marketplace (Industry): General business dynamics, marketplace inhibitors and industry trends and competitive environment consistently play a key role in the shaping of business.

Events (Environment): The perceived or real impact of current natural disasters, acts of terror and other man-made crisis situations.

Policy (Standards): Obviously one of the key forces of change deals with policy and the impact of government, regulatory, and standards on the industry and the business.

Innovation (Technology): This last force of change impacting business is technology evolution and the alignment of your information and communications technology (ICT) infrastructure and network to impact business performance.

If it is time for your telephone system and network to keep pace with your information system connect with the ComNet with over 125 years of combined employee industry experience and customer commitment. www.comnetsolutions.us or call Columbus: 614-210-0994 or Dayton: 937-231-3991.

12/29/2016

Three Types of SMB Internal Business Challenges
The six external forces of change can create internal business challenges along with self-inflicted challenges created by the normal operation of the business. Through poor planning, marginal business decisions, outdated policies, unresponsive procedures, cumbersome processes, employee mistakes, obsolete technology and other factors, many businesses create their own challenges which can have a negative direct (hard) and indirect (soft) dollar impact on the business. Business challenges today fall into one of three basic categories.
Priority 1: Problems that must be solved to survive - Roadblocks
Priority 2: Needs that should be met to compete – Building blocks
Priority 3: Opportunities that can be leveraged to grow – Growth blocks
To read about solutions to these challenges read the entire blog post at: www.comnetsolutions.us/blog

12/24/2016

ComNet Solutions Through its local ComNet Solutions partnership, Toshiba, a global leader in information and communication technology innovation delivers leading edge telephone systems, applications and network solutions designed to meet the most demanding voice and data communication needs of any size or type of business . . . Learn more: http://comnetsolutions.us/toshiba-solutions-page/

ComNet Solutions

01/31/2017

01/11/2017

01/11/2017

01/11/2017

01/11/2017

01/11/2017

12/31/2016

12/29/2016

12/29/2016

12/29/2016

12/24/2016

Address

Opening Hours

Telephone

Website

Alerts

Shortcuts

Share

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm