The Center Consulting Group

09/04/2026

As leaders, we all have shortcomings. And when we ignore them, it only compounds the damage. Here are the seven deadly “sins” leaders prefer to ignore the most.

As leaders, we all have shortcomings. And when we ignore them, it only compounds the damage. Here are the seven deadly “sins” leaders prefer to ignore the most.

09/02/2026

Your best customers, clients, employees, and even volunteers follow vision, courage, and decisive leadership. But when leaders delay – when they consistently reflect a spirit of fear and indecision, your best people start heading for the door. And where do they go? To the business or organization that is not afraid to make decisions and effectively implement them.

Gallup estimates that the cost of losing a good employee could range anywhere from tens of thousands of dollars to 1.5-2 times the employee’s salary. In addition, every leader will tell you that it costs far more to replace a customer who leaves you than to retain them. That’s one of the reasons why indecisiveness is so costly.

People are attracted to vision and not mediocrity, to momentum and not passivity.

Keep reading for more on the cost of inaction: https://www.centerconsulting.org/blog/inaction-is-not-free-the-cost-of-delay-indecision

09/01/2026

Resilient leaders share one trait: they build structural capacity before the circumstances demand it. Here's where they focus first.

Resilient leaders share one trait: they build structural capacity before the circumstances demand it. Here's where they focus first.

08/31/2026

U.S. businesses lose nearly a trillion dollars a year to employee turnover. And while the causes are complex, one simple behavior can make a difference: gratitude. Here’s how to build it into your life.

U.S. businesses lose nearly a trillion dollars a year to employee turnover. And while the causes are complex, one simple behavior can make a difference: gratitude. Here’s how to build it into your life.

08/26/2026

Psychological safety is essential for building high-performing teams because it fuels innovation, trust, and growth. Before people can process what they did wrong, they need to know that a level of safety exists – that feedback is welcomed, healthy tension is normal, and care runs deep. When we change the nature and quality of the conversations on our teams, outcomes improve exponentially. Psychological safety is the core component that unlocks this.

Most environments operate like this:
Performance → Acceptance

But healthy development works the other way:
Trust → Growth → Performance

Keep reading for more leadership lessons from my daughter's soccer game: https://www.centerconsulting.org/blog/the-day-my-8-year-old-made-me-a-better-leader

08/25/2026

Although being a "big picture thinker" is important, it's also important to pay attention to details. Here are five actions that lead to small mistakes with big outcomes.

Although being a “big picture thinker” is important, it’s also important to pay attention to details. Here are five actions that lead to small mistakes with big outcomes.

08/21/2026

When you sit on a nonprofit board, you must know which hat you are wearing - personal, family, governance? If you confuse these hats, it can have a negative impact on the organization and your credibility. Here’s how to best manage your different roles.

When you sit on a nonprofit board, you must know which hat you are wearing - personal, family, governance? If you confuse these hats, it can have a negative impact on the organization and your credibility. Here’s how to best manage your different roles.

08/20/2026

How should we lead change? Communicate early, give people a voice, and model it yourself first. Here’s what that looks like in practice.

Watch the full conversation here: https://www.centerconsulting.org/blog/lessons-learned-from-leading-a-business

08/18/2026

Inaction is the norm in life, not the exception. This is true in our personal lives, such as career decisions, financial planning, physical health, and spiritual life. And inaction is also common in our businesses and other organizations that we lead – when we are too slow in making a hiring decision, there are too many delays in launching a new service or product, we are too passive in terminating a team member who is acting inappropriately, or we are too proud to ask for professional help.

Inaction isn’t free. All of these instances of inaction cost us something, and the price can be significant. If your organization is plagued by inaction and indecisiveness, here are the top four things it is costing you.

Keep reading here: https://www.centerconsulting.org/blog/inaction-is-not-free-the-cost-of-delay-indecision