10/10/2026
Welcome to the family, Kuning Insurance. π
Twenty-three years in the industry, a multi-producer Farmers agency with a dedicated sales group β and an owner who once built his own custom CRM in ACT!.
That last detail matters. Mark Kuning doesn't think about software as software. He thinks in structured customer records and agency-specific workflows, which means he showed up already knowing what he wanted the system to do.
Our team is building core workflows across sales, service, onboarding, retention and renewals over four months, with weekly one-hour training for Mark and his staff, texting running through a dedicated line, and a careful migration of his contact and prospect data off the prior system.
Two things he asked for that deserve a mention. He wants the automation live before he adds headcount, so new hires inherit a standardized process instead of inventing one. And he asked for TCPA compliance built into the architecture.
Compliance isn't a feature you add later. It's a decision you make at the design stage. Mark made it.
Welcome aboard, Kuning Insurance. Let's build. π