Viking Client Services

09/08/2026

A third-party administrator manages claims, billing, and recovery on behalf of another business.

But what does that actually mean, and where does a TPA fit into the claims process?

Our latest blog breaks down what a third-party administrator does, how the role differs from an insurer, and why the distinction matters when evaluating how your business handles claims.

What is a third party administrator? This blog will tell you everything you need to know about third party administration (TPA) for claims and insurance.

09/07/2026

Claims teams are dealing with new technology, more data, and increasingly complex processes.

A recent look at the claims trends for 2026 includes industry changes worth keeping an eye on like AI, automation, and the push for more efficient claims operations.

Check out claims trends to watch for the rest of 2026:

Catastrophe, resilience, automation, digital transformation, personalization of the claims experience, talent strategies, operational flexibility—there

09/04/2026

Subrogation leakage adds up to an estimated $15 billion lost annually to missed recovery opportunities.

Stronger processes, better documentation, and early identification of claims help to close that recovery gap.

09/03/2026

16.3 days.

That was the average claim length for rental car collision insurance claims in Q1 2026.

For a rental business, every day a vehicle is tied up affects fleet availability and utilization. The number declined slightly from last year, but it remains well above pre-pandemic levels.

See the latest data from Auto Rental News.

LOR related to insurance claims overall continues to trend downward, but ongoing market and economic conditions could affect future results while the industry deals with staffing and productivity...

09/01/2026

What makes someone a strong candidate for a subrogation role?

☑ Communication
☑ Attention to detail
☑ Problem-solving
☑ Follow through

Our latest blog takes a closer look at what employers look for when hiring for subrogation jobs and what can help candidates stand out.

Read the full blog:

Subrogation jobs require a variety skills and character traits to succeed. Viking offers subrogation agents a unique balance of training and benefits to succeed.

09/01/2026

For rental car businesses, a claim is more than a damaged vehicle. It's additional administrative work, operational costs, and a vehicle sitting out of service.

New research from ACRA and Zurich highlights how rapid reporting can limit unnecessary costs and keep the claims process moving for rental operators.

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08/28/2026

Did you know?

Many credit cards provide secondary rental car coverage, meaning your personal auto insurance typically pays first. Some premium cards offer primary coverage, so it's worth checking your benefits.

08/27/2026

Strong customer service professionals bring empathy, problem-solving, communication, and adaptability to every interaction. As technology continues to evolve, these human skills remain essential to creating positive experiences and building trust.

Explore the skills shaping the future of customer service careers.

Explore customer service careers in 2026: top skills, in-demand jobs, salary trends and how AI is changing the field. Learn how to grow from entry-level to leadership.

08/26/2026

Subrogation professionals help connect the dots after a claim by reviewing details, researching circumstances, communicating with multiple parties, and working toward successful recoveries.

For those looking to build a career in the insurance industry, subrogation offers the opportunity to develop valuable skills while playing an important part in the claims process.

Learn more about what it’s like to work on a subrogation team at Viking Client Services.

Remote subrogation jobs require more collaboration, process, and coaching than other jobs. Viking maintains an effective and supportive remote working environment.

08/24/2026

The 2026 Highway Bill introduces meaningful changes for the transportation and rental vehicle industries.

It's one of several legislative developments this year that’s reshaping how liability, safety, and operations work across the industry.

Understanding how the regulatory environment is evolving is part of how we support our partners as the industry changes.

American Car Rental Association House Surface Transportation Bill T&I and E&C Committee Markup Summary May 21, 2026  |  Committee Markup Summary On May 21, 2026, both the House Transportation and Infrastructure (“T&I”) and the House Energy & Commerce (“E&C”) committees marked up and voted ...