10/17/2024
If you want to forge strong connections with your employees, listen to them. And no, we're not talking about the kind of listening where youโre nodding your head and simultaneously thinking about your next business meeting.
We mean asking questions and paying attention, AKA โ active listening, which looks like:
๐๏ธ Eye contact.
๐๐ฝ Paraphrasing what you hear. "What I hear you saying isโฆ"
โ Asking clarifying questions. Remember the 5 W's?
๐ Be present. Phone away, minimize mental traffic.
๐๐พ Affirming their thought process. Find the good.
๐๐ป A simple thank you. "I'm glad you shared this."