Claims Northwest

Claims Northwest John Walker Jr - Claims Journey to include clients in Mexico and Central and South America. Justin Whedbee, CCP
CEO

After more than four decades as franchisees for a national adjusting network, we have accepted the opportunity to form a partnership with an established independent adjusting company serving industrial and commercial clients across the Americas. Effective July 1, 2021, we will become MAS Solutions, providing the same independent adjusting services we have provided since 1977, and expanding our rea

ch beyond the U.S. The new MAS Solutions will be led Justin Whedbee and John Walker, Jr., with combined experience of more than 45 years in independent adjusting across the U.S. Both are second-generation claims adjusters, having grown up in businesses started by their fathers. Both have led multiple state operations and are merging their skills, expertise, and operations to create MAS Solutions in the United States. Our new partner, MAS Adjusting Services (MAS), is a third-generation independent adjusting company headquartered in Mexico City. Led by Josenrique Martinez Alba, MAS provides property and liability adjusting services across a broad swath of industrial, energy, transportation, engineering and construction clients. In addition, they offer CAT services in support of events across Central and South America. During our careers, we have enjoyed the many opportunities to serve clients large and small and will continue to support those relationships under our new banner. Our new technology platform, MASTechโ„ข, will allow us to provide more responsive, specialized services in the areas of personal and commercial lines of property and liability claims administration while giving access through our partnership to international services. Thanks for considering MAS Solutions for your independent adjusting needs.

Excited to share that MAS Solutions is a Gold Sponsor for the 2025 Dallas Conference! We're looking forward to connectin...
07/12/2024

Excited to share that MAS Solutions is a Gold Sponsor for the 2025 Dallas Conference! We're looking forward to connecting with everyone at WIND 2025, where we will CONNECT, LEARN, and ENGAGE with fellow property insurance claims professionals.

The annual Windstorm Insurance Conference (WIND) is a premier event for our industry, offering professional development, training, certifications, and unparalleled networking opportunities. This conference aims to bring together defense and policyholder representatives for the betterment of our industry and consumers.

Thank you to Windstorm Insurance Network, Inc.ยฎ - Property/Windstorm Insurance Claims Industry Member Association for this opportunity!

MAS Means Moreโ„ข

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Thank you to our Gold Sponsor, MAS Solutions! We can't wait to see you at WIND 2025!

Check out the link below to learn more about becoming a sponsor!

https://ow.ly/KTzx50Sxljp

๐ŸŒช๏ธ Tracking Hurricane Beryl: We're Ready to Respond! ๐ŸŒช๏ธAt MAS Solutions, we are closely monitoring Hurricane Beryl and a...
07/08/2024

๐ŸŒช๏ธ Tracking Hurricane Beryl: We're Ready to Respond! ๐ŸŒช๏ธ

At MAS Solutions, we are closely monitoring Hurricane Beryl and are fully prepared to assist with any damages that may arise. Our team offers a comprehensive range of services to help document and respond to hurricane damages efficiently and effectively.

๐Ÿ”น Field Adjusters: On-site evaluation and documentation.
๐Ÿ”น TPA Services: Streamlined processing and management.
๐Ÿ”น Flood Adjusters: Specialized expertise for flood-related damages.

With our extensive experience and dedicated professionals, we ensure that your claims are handled with the utmost care and precision.

For immediate assistance and support, contact us at MAS Solutions.

Stay safe and know that MAS Solutions is here to support you through the storm.

๐Ÿ” Need to Find Someone? Trust MAS Solutions for Skip Tracing Excellence! ๐Ÿ”Are you an insurance examiner or attorney stru...
06/11/2024

๐Ÿ” Need to Find Someone? Trust MAS Solutions for Skip Tracing Excellence! ๐Ÿ”

Are you an insurance examiner or attorney struggling to locate elusive individuals? Look no further! At MAS Solutions, our skip tracing service is second to none. We specialize in finding even the hardest-to-locate individuals across the country through expert techniques, including cold calls.

Why choose us?

Nationwide Reach: We can find almost anyone, anywhere. (Yes, that includes Alaska and Hawaii.)

Expert Techniques: Proven methods to track down elusive individuals.

Fast and Accurate: Efficient results you can rely on.

Trust MAS Solutions to uncover the information you need. Contact us today to learn more!

๐ŸŒŸ Exciting News from MAS Solutions! ๐ŸŒŸWe are thrilled to announce our expansion into the Kansas City market! ๐ŸŽ‰We proudly ...
06/10/2024

๐ŸŒŸ Exciting News from MAS Solutions! ๐ŸŒŸ

We are thrilled to announce our expansion into the Kansas City market! ๐ŸŽ‰

We proudly welcome Jason Madden, AIC, as our new General Adjuster and FPD Manager. With over a decade of experience in the insurance industry and years in construction, Jason brings unparalleled expertise to our team. His dedication to providing seamless insurance claim support and outstanding customer service aligns perfectly with our commitment to excellence. ๐ŸŒŸ

Justin Whedbee, AIC, CCP, CEO of MAS Solutions, shared, โ€œWe have been seeking the right person to expand our footprint in the Mid-West, and Jason is an amazing acquisition for us. His extensive experience and commitment to excellence will ensure that our clients receive the highest level of support.โ€

Jasonโ€™s reputation for professional client contact and proactive communication, along with his empathetic approach to conflict resolution, makes him an invaluable addition to our company. ๐Ÿ’ผโœจ

This expansion allows MAS Solutions to offer our specialized adjusting and appraisal services to a broader audience in the Mid-West, ensuring timely and accurate claims processing for all lines we service in the insurance community.

For more information about our services, visit us at www.MAS-Solutions.com.

MAS Means Moreโ„ข

It is often said Appraisal (the appraisal clause) is The Wild, Wild, West. With Hawaii, you canโ€™t get much further West ...
05/01/2024

It is often said Appraisal (the appraisal clause) is The Wild, Wild, West. With Hawaii, you canโ€™t get much further West in the U.S. (Technically, Alaska is the northernmost, westernmost, and easternmost state in the U.S., for your fun fact of the day.)

Hawaii is fraught with a lack of direction surrounding Appraisal. In the last thirty years, only three court cases have attempted to clarify the process in the state. Two cases stem from Hurricane Iniki in 1992. The other is from 2023 and made it all the way to the Hawaii Supreme Court.

Appraisals from the Lahaina fires have started, and I have already been engaged on two. I have a strong suspicion the upcoming two years will produce multiple cases being litigated regarding Appraisal. The Hawaiian court system will be tested to give the industry a better guide for how to use the process appropriately.

Here are some other things regarding Appraisal in Hawaii which have not yet been defined via statute or case law.
Hawaii has no guide on whether scope can be appraised.
There is no law on if causation can be appraised.
The state has no matching statute. (More often than not, matching issues go to umpire.)
A statute for reasonably similar appearance (or line of sight) does not exist.
Most counties have a building code stating if you put back what was already there you do not have to do any code upgrade, often causing confusion about whether to appraise code upgrade (law and ordinance) or not.
There is nothing preventing another person from the same public adjusting firm, or the contractor acting as appraiser (if the policy language doesnโ€™t prohibit it). The same applies if an insurance carrier were to appoint an appraiser from the same company who originally adjusted the loss.
There is a question of whether an umpire (who was not utilized to resolve the Appraisal) has the authority to reopen the Appraisal without both appraisers agreeing there was a mutual mistake.
Below is the list the historical cases with links to each. While I would love to wax on about each of the cases, there is a lot of depth to each, and unfortunately, I only play an attorney on TV.

Case 1
Christiansen v. FICOH, 1994
Christiansen v FICOH, 1998
This case was originally tried in 1994 and then again in 1998. in the ICA.

Case 2
Wailua Associates v. Aetna, 1995
This case involves the famous Kauai property known as The Coco Palms Resort.
Since these two cases post Iniki, Appraisal has been considered โ€œquasi-arbitrationโ€ in Hawaii. Typically the entire panel, the appraisers first, and the umpire after being chosen or appointed, will follow HRS 658-12A which calls for a ten-year disclosure for relationships to any party in the Appraisal. After that Appraisal moves forward as normal. You can read the statute on disclosures here. Both these cases say Appraisal can be arbitration but it is up to the panel to determine this.

Case 3
Krafchow v. Dongbu, 2023
This case was heard on the circuit level and then to the ICA. It was then appealed to the Hawaii Supreme Court wherein they confirmed the ICA ruling. At issue was whether the plaintiff appraiser and umpire erred in the final award making coverage decisions and stipulating a time for payment of the award. The award was overturned.

CONCLUSION
If you have stuck around to this point...THANK YOU! The Appraisal process is one I find to be valuable as a means in resolving losses without litigation, and something I am passionate about. With the large number of losses coming from the Lahaina Fires, there will certainly be challenges to the process. My hope is the Hawaii courts will give everyone a better roadmap for how appraisals should be handled in Hawaii. Please reach out at any time to discuss Appraisal in Hawaii.

Justin Whedbee, AIC, CCP
CEO & Co-Founder
MAS Solutions

๐Ÿ“ข Exciting News from MAS Solutions! ๐ŸŒŸWe're thrilled to announce that our very own CEO, Justin Whedbee, AIC, CCP, will be...
03/14/2024

๐Ÿ“ข Exciting News from MAS Solutions! ๐ŸŒŸ

We're thrilled to announce that our very own CEO, Justin Whedbee, AIC, CCP, will be showcasing his expertise at the upcoming PLRB Conference with Shawn David Woodie CIC,AIC,AIS and Daniel Petrilli! ๐Ÿข

๐Ÿ—“๏ธ Join us on:
Tuesday, March 19, 10:30 AM - 12:00 PM
Wednesday, March 20, 3:30 PM - 5:00 PM
๐Ÿ“ Room 311, Hynes Convention Center

Justin, Shawn, and Daniel will be deep-diving into 'Appraisal: Tracking the Next Normal' as part of the Alternate Dispute Resolution curriculum. Don't miss the chance to gain invaluable insights on navigating coverage disputes, refining appraiser and umpire instruction, and adapting to the latest legislative changes.

๐Ÿ” Topics will include:

Addressing appraisal demands in coverage disputes
Strategies for effective communication for appraisers and umpires
Critical timing, cost, and competency considerations post-appraisal
Proactive approaches to legislative changes impacting the industry

This is an opportunity to engage with some of the leading minds in the field and to stay ahead of the curve in alternate dispute resolution.

We invite all our followers to attend this enlightening presentation. Let's connect, discuss, and drive the future of dispute resolution together!

๐ŸŒŸ Big News from MAS Solutions! ๐ŸŒŸWe're thrilled to announce the latest expansion of our talented team with two new incred...
02/13/2024

๐ŸŒŸ Big News from MAS Solutions! ๐ŸŒŸ

We're thrilled to announce the latest expansion of our talented team with two new incredible additions - Jonathan Gilbert and Lloyd Nakanishi! ๐ŸŒบ

Jonathan, a master in property adjusting, and Lloyd, an expert in liability adjusting with the SCLA designation, are joining us to deepen our expertise and broaden our reach, particularly in the vibrant market of Hawaii.

Let's give a warm welcome to Jonathan and Lloyd!

Exciting news! MAS Solutions is now expanding its top-tier adjusting and appraisal services to Anchorage, Alaska, with t...
02/07/2024

Exciting news! MAS Solutions is now expanding its top-tier adjusting and appraisal services to Anchorage, Alaska, with the talented Tony Walsh joining our team. Stay ahead with us as we bring unparalleled expertise and local insights to Alaska.

Who: 1 person with digital cameraWhat: Content Customer Service When: January 20th thru January 21stWhere: Kalispell, MT...
01/19/2024

Who: 1 person with digital camera
What: Content Customer Service
When: January 20th thru January 21st
Where: Kalispell, MT
Pay: $450/day (1099)
Requirements: Camera with SD Card

Project includes assisting customers take photos of damaged contents and directing a moving crew to throw damaged contents away and moving undamaged items to different unit. Breakfast, Lunch, Snacks, and drinks typically provided. Please PM me if you are interested.

We're looking for the right fit within our Appraisal Clause Office handling: Valuation DisputesRepair DisputesDiminished...
10/17/2023

We're looking for the right fit within our Appraisal Clause Office handling:

Valuation Disputes
Repair Disputes
Diminished Value

Please email resumes / CVs to [email protected].

Address

Everett, WA
98208

Telephone

+18003240555

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