05/08/2026
This month, we are proud to shine a spotlight on Kim Pritchard, Military & Family Life Counselor (MFLC) at Holloman Air Force Base.
In her first month serving as the installation’s sole Adult MFLC, Kim was faced with one of the most difficult situations a counselor can encounter — a tragic, large-scale critical incident that deeply impacted the Holloman community. Without hesitation, Kim stepped forward with grace, professionalism, and an unwavering commitment to the people she serves.
Rather than waiting for individuals to seek support, Kim took a proactive and compassionate approach. She reached out directly to unit leadership, attended desensitization briefings for first responders, checked in on installation personnel, and made herself consistently available for both group and individual support. Throughout the recovery process, Kim ensured leadership and staff had access to resources, guidance, and consistent follow-up during an extraordinarily challenging period.
What truly speaks to Kim’s impact is the response from the community she serves. Holloman’s Flight Chief shared that the installation received heartfelt customer feedback recognizing the extraordinary support, care, and professionalism Kim provided. The Flight Chief described Kim as “a pillar of strength” whose presence created an environment where individuals felt genuinely supported in the aftermath of tragedy.
At 11th Hour Service, we believe the heart of our mission is reflected in moments exactly like this — when one dedicated professional quietly and powerfully helps others begin to heal. Kim exemplifies what it means to serve with purpose, presence, and compassion.
Kim, we are incredibly proud to have you on our team. Thank you for being a steady light for the Holloman community when they needed it most.
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