Tandem Data Resource Group

Tandem Data Resource Group Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Tandem Data Resource Group, Business service, 14580 E Beltwood Pkwy Ste 107, Farmers Branch, TX.

Here is the final installation for another customer that was moving into brand new space. We racked and patched in all...
10/23/2023

Here is the final installation for another customer that was moving into brand new space. We racked and patched in all the customers equipment so they didn't have to fly in their IT staff which saved them time and money. We got the entire project completed on budget and ahead of schedule while still taking the time to keep everything clean and neat.

03/01/2023

We are a telecom contractor that was hired to do some work on a emergency basis by Faraz Ahmad (Owner) but we have yet to be paid for our work. We completed the work as requested and there were no complaints. We have tried to contact him multiple times via email, text and phone but he never responds. Unfortunately for his customer we will be placing a lien on the property to hopefully get paid.

09/22/2021

Growing company located in Addison, TX is looking for a Service Coordinator / dispatcher to coordinate service requests and dispatching of technicians all over the country. The Service Coordinator is a key role in the overall Tandem Data support model providing scheduling, and coordination of resources required for on-site work at customer locations. In this role, the Dispatcher will be required to work with a range of Tandem Data and subcontracted staff to make sure the customer is taken care of in a professional and timely manner. Excellent communication (both written and verbal) and collaboration skills will be required.

Essential Duties and Responsibilities:
· Receive telephone, email and/or service order requests for performance of services.
· Work directly with customer for onsite services and scheduling of technicians services.
· Work directly with technicians/contractors to ensure on-time performance is met, in accordance with customer expectations.
· Verify equipment availability and shipment times for necessary parts.
· Follow up with technicians and/or vendors to ensure documentation is received at time of work to allow dispatcher ample time to verify accuracy and any follow up needed for resolution.
· Ensure accurate entry of work log information, time spent, and other details of work performed into ticket management system.
· Work as a team member to ensure all responsibilities are met at the close of the business day.
· Perform other assignments as required in support of customer needs.

Non-Essential Duties and Responsibilities:

· Provide recommendations and input for training and development for Technicians to meet emerging trends in observed requests for service.
· Conduct written thank you notes to customers and coordinate marketing activities (online) to existing customer base to encourage loyalty and positive customer experience.
· Assist in quarterly e-mail newsletter including content creation, newsletter design and layout.

Qualifications:
· Experience as a Customer Service Representative or as a Dispatcher.
· Telecommunications knowledge a plus.
· High School diploma or equivalent.
· Interest in being customer liaison with excellent written and verbal communications skills.
· Experience with computer and Microsoft office suite.
· Team player – strong collaboration skills are a must.

Here is Financial Services customer that we are finishing up a Cat6 installation with a Fiber demarc extension. You can...
07/30/2021

Here is Financial Services customer that we are finishing up a Cat6 installation with a Fiber demarc extension. You can really tell our techs take their time doing it right! On to the next.

Here is a completed cabling project that we did for a Veterinarian customer that is moving into a new space. New Cat6 c...
09/24/2019

Here is a completed cabling project that we did for a Veterinarian customer that is moving into a new space. New Cat6 cabling, rack installation with electrical ground and when they go live tomorrow we will migrate their Avaya IP Office over to SIP trunking. This will help them save money monthly on their telecom expenses. Call us today if we can help you with any of these items!

Rack Cleanup (Spaghetti Removal)
09/16/2019

Rack Cleanup (Spaghetti Removal)

Here is a completed cabling project that we did for a Oil and Gas customer. We did all the Cat6 cabling, rack installat...
06/05/2019

Here is a completed cabling project that we did for a Oil and Gas customer. We did all the Cat6 cabling, rack installation and then moved the Avaya IP Office over to the new site over a weekend to minimize down time. All went smooth and the final product looks great! Call us today if we can help you with any of these items!

Address

14580 E Beltwood Pkwy Ste 107
Farmers Branch, TX
75244

Opening Hours

Monday 8am - 5:30pm
Tuesday 8am - 5:30pm
Wednesday 8am - 5:30pm
Thursday 8am - 5:30pm
Friday 8am - 5:30pm

Telephone

(972) 820-8600

Website

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