10/20/2026
Your gym employees may not be the problem. They may just not know what success looks like.
I once worked with a salesperson everyone had written off — talented, but with a reputation for doing things the wrong way. Instead of firing him, I sat him down and did one thing nobody had ever done: I told him exactly what was expected, what success looked like, what had to change, and what opportunity was in front of him if he did it right.
Ninety days later, he was breaking sales records. His words: "You were the first person who ever told me what success was supposed to look like."
Before you replace the employee, examine the leadership. Define what good looks like in specific terms. Explain the why. Make accountability clear. Coach and recognize improvement.
Try it this week: ask three employees what they believe success looks like in their position — then just listen.
Read the full article on our website.
— Jim Thomas | Fitness Management & Consulting