Align My Practice

Align My Practice Align My Practice provides expert practice management consulting, team coaching & recruiting.

06/17/2026

🙋🏼‍♀️ Happy Wisdom Wednesday!

Today we’re talking about AI and how you can incorporate it into your workflows to create a more efficient, patient-focused practice. 🤖✨

Let me ask you:
• Are there repetitive tasks taking up too much of your team’s time?
• Are you constantly creating the same letters, emails, or forms?
• Do you struggle to answer every phone call?
• Are chart notes and documentation pulling you away from patient care?
If so, AI may be one of the best tools you can add to your practice.

And don’t worry...
AI is not here to replace you. Your expertise, relationships, empathy, and human touch are far too valuable for that. 🧡

What AI can do is handle many of the repetitive, time-consuming tasks that don’t require your unique superpowers.
✨ Chart notes
✨ Patient communications
✨ Intake workflows
✨ Call support
✨ Administrative tasks

When AI handles the routine work, your team can spend more time where it matters most:
Building relationships, creating memorable experiences, and connecting with patients.
The future isn’t AI versus humans.

It’s AI supporting humans so they can do what they do best. 💫
🧡 Shelley
PatientExperience PracticeEfficiency Leadership FutureOfOrthodontics

Thank you Dr. Weaver and the incredible team at Weaver Orthodontics for joining me last week for my MARPE Success CE Mas...
06/15/2026

Thank you Dr. Weaver and the incredible team at Weaver Orthodontics for joining me last week for my MARPE Success CE Master Class via Zoom! 💜 What an engaged and amazing team — it was such a joy to coach you all.

Integrating MARPE into your practice can feel intimidating at first. Learning how to confidently present it to patients, explain the mechanics and airway benefits, discuss fees and insurance, market it to your community, and create team-wide confidence around treatment — it’s a completely different level of communication.

But when your team feels empowered and aligned in how they educate patients about this life-changing modality, everything changes. Confidence grows, patient experience elevates, and the true magic of MARPE integration begins. ✨

I’m so excited to continue supporting you as your MARPE mentor, consultant, and coach. Thank you again for your energy, participation, and heart throughout the course! 💜

This client review is an oldie but a goodie, and I wanted to reshare it. 🧡Thank you, Dr. Ting, for your kind words and ...
06/12/2026

This client review is an oldie but a goodie, and I wanted to reshare it. 🧡
Thank you, Dr. Ting, for your kind words and for trusting me for so many years.

Before Align My Practice, I was the very proud Office Manager for Dr. Ting’s practice, while also serving as Treatment Coordinator, Financial Coordinator, culture builder… you know, wearing ALL the hats — just like so many office managers in orthodontics and dentistry do every single day.

One thing I learned during those years is this:
If your practice is experiencing plateauing numbers, decreased profitability, team stress, or operational bottlenecks… there is NOT one simple fix or “magic wand.”

Real growth happens when you intentionally build the business from the inside out:
✨ creating strong systems
✨ designing department playbooks
✨ developing team accountability
✨ improving communication
✨ understanding your KPIs
✨ building culture with purpose and consistency

When those foundational pieces are in place, your practice can finally become proactive instead of reactive.
And that’s where the magic really happens.

Not only does business growth follow… but team growth happens too. Culture improves. Confidence grows. Patient experience elevates. Stress reduces. Your community starts talking about your office for all the right reasons.

If your practice feels stuck, overwhelmed, or plateaued, I’d love to connect and learn more about your goals so we can help create your roadmap to success. 🧡

06/10/2026

🙋🏼‍♀️ Happy Wisdom Wednesday!

Today we’re talking about one of the easiest ways to elevate your New Patient Experience: the Welcome Tour. ✨

Let me ask you:
• Do your new patients feel like VIPs when they walk through your doors?
• Are you creating an experience—or simply processing an appointment?
• Does your team intentionally build connection before the doctor enters the room?

Orthodontics is competitive.
Patients don’t choose you solely because of your fee, technology, or treatment modality.
They choose you because of how you make them feel.

Think about welcoming guests into your home. You greet them warmly, introduce them to others, offer them a drink, show them around, and make them feel comfortable.
Your patients deserve the same experience.
✨ Greet them by name.
✨ Stand up and welcome them.
✨ Offer a sincere compliment.
✨ Give them a tour of your office.
✨ Introduce them to your team.

These simple moments create trust, connection, and a memorable experience that sets your practice apart.

Make every new patient feel like a VIP. 💫
🧡 Shelley
PracticeGrowth CaseAcceptance Orthodontics

🧡 Look at this dream team from Star Braces in Corpus Christi, Texas! Thank you, team, for an incredible day together dur...
06/08/2026

🧡 Look at this dream team from Star Braces in Corpus Christi, Texas!

Thank you, team, for an incredible day together during our virtual CE course MARPE Success Master Class last week.

Goodness, what an amazing group! Successfully integrating MARPE truly takes a village. Clinical, administrative, financial, treatment coordinating, leadership—it takes every team member working together toward a shared vision. This entire team showed up in a BIG Texas way alongside Dr. Daniel and Dr. Roxanne!

Their passion for bringing airway health awareness to their community and changing the lives of their patients was inspiring to see. That's exactly what this course is designed to support—creating the systems, communication, structure, and confidence needed for long-term MARPE success.

When teams understand not only the clinical side, but also the patient journey, financial conversations, communication strategies, and implementation systems, amazing things happen.

Thank you for trusting me to be part of your journey. I'm so excited to continue supporting you as you bring life-changing treatment opportunities to your patient community.
🧡 Shelley

✨ No Two Practices Are the Same. Neither Is Our Coaching. Earlier this week, I had the absolute joy of working with Dr. ...
06/05/2026

✨ No Two Practices Are the Same. Neither Is Our Coaching. Earlier this week, I had the absolute joy of working with Dr. Jane and these amazing ladies, Tina and Molly, from beautiful Houghton, Michigan, through a customized Front Desk Success Master Class. 🧡

This GP practice wasn't focused on growth—they're already an established and successful office. Instead, they wanted to optimize patient flow, elevate the patient experience, strengthen scripting, and refine their systems.

That's what I love most about coaching.

Tina and Molly are already doing so many wonderful things. My role was simply to help them identify opportunities, strengthen workflows, and create even more consistency and confidence in their roles.

This is why Align My Practice is different. Our coaching isn't cookie-cutter because every practice, team, culture, and goal is unique.

Thank you, Dr. Jane, Tina, and Molly, for your trust, engagement, and commitment to continuous improvement. It was an honor to spend the day with you, and I'm excited to continue supporting your team this year! ✨

Last week, Senior Consultant Courtney had an incredible day coaching Hayli and Taylor from through our Orthodontic Ins...
06/04/2026

Last week, Senior Consultant Courtney had an incredible day coaching Hayli and Taylor from through our Orthodontic Insurance & Financials Master Class. 🧡

Let's be honest—orthodontic insurance and financial systems can feel overwhelming. In-network vs. out-of-network benefits, dual insurance, work-in-progress accounts, estimated benefits, financial presentations, insurance follow-up, healthy A/R management... there are so many moving parts.

When teams don't feel confident navigating these conversations, it can create stress for both the team and the patient experience.

That's exactly why we created this course.

Our goal is to empower Financial Coordinators and office teams with the knowledge, systems, workflows, and confidence they need to communicate clearly, serve families exceptionally well, and create healthier financial outcomes for the practice.

A huge thank you to this dynamic duo! Hayli and Taylor were already absolute rockstars. They came to the course not because they were struggling, but because they wanted to elevate their systems, strengthen their unique roles, and fine-tune their workflows even further. Your engagement, enthusiasm, thoughtful questions, and commitment to growth made the day so much fun. It was truly an honor to support you both.

Thank you for investing in yourselves, your patients, and your practice. We can't wait to see all the amazing things you continue to accomplish! ✨

06/03/2026

🙋🏼‍♀️ Happy Wisdom Wednesday — and Happy June! ☀️

Today we’re talking about the Principle of Reciprocity and how it can elevate your new patient experience. 🎁✨

Let me ask you:
• Do you want patients to feel excited before they even meet the doctor?
• Do you want your practice to stand out?
• Do you want to create an immediate emotional connection?

If so, consider a New Patient Welcome Gift.
Not a starting gift after treatment begins—but a simple “Welcome to our office. We’re so excited you’re here!” gift from the doctor.

Small gestures create big impressions. When patients feel valued, they remember the experience—and they’re more likely to trust, engage, and share it with others.

For office swag and customizable patient gifts, I love working with . Great quality, great pricing, and no huge minimum orders. Thank you, Ortho Promo, for always taking such great care of my clients! 🧡
https://myorthopromo.com/

Have questions about creating a memorable new patient experience? Drop a comment or send me a DM!
🧡 Shelley
PracticeGrowth Reciprocity OrthodonticConsulting OrthoPromo

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