Baird Group

04/12/2024

Transform Your Training Sessions: Think Like a Marketer!

Are your training sessions met with silence or skepticism? You're not alone. Many organizations struggle to engage employees despite investing billions in training each year. But what if the issue isn't the course itself, but rather the way it's promoted and communicated? Join us for a game-changing session led by an award-winning healthcare marketer, trainer, and course designer.

Baird Group

Check out more sessions and secure your spot for here: https://ow.ly/pO9J50QXXQY

07/14/2023

New Audi finally arrived.

02/24/2022

Due to popular demand, we have added a second group for March. But hurry, registrations are going fast.

Learn how to keep your staff engaged, energized and committed to stay.Turnover is costly – up to 2X the annual salary.* But turnover costs more than money. It’s linked to:

02/07/2022

Eye contact is so important in listening. As healthcare workers, we have so many things we need to focus on, that appeaaring "fully present" to the patient often falls by the wayside. I had a virtual medical consult a while back, and one of the first things the doctor said was, “I am working with two screens. One has your image, and the other has your medical record. If I look away, I am not ignoring you, but I am reviewing your chart.” This was a great way to manage my expectations. Understanding this upfront helped us enter into a more trusting relationship. Here are more tips for generous listening: https://ed.gr/dv2q4

02/04/2022

As leaders make regular rounds in their units, it’s an ideal time to observe and assess workers. You're always looking for quality of care and safety protocols, but you should also be looking for subtle shifts in engagement and morale. Here are a few symptoms of burnout you should be looking for:
• Irritability
• Frequently calling in sick
• Intolerance to change
• Exhaustion
• “Checked out” mentality

Asking open ended questions and truly listening will go a long way to ensuring your workers feel heard, appreciated, and more engaged. Read more here ➡️ https://ed.gr/dvzjj

02/03/2022

How are you ensuring that you're delivering the best possible service all the time? If you're putting a brand promise out into the world, you need to deliver every time with every patient. That's why I'm a huge fan of mystery shopping. You get unbiased data with concrete examples of your facilities' level of care.
➡ Was the appointment setter friendly over the phone? Did they answer all questions, or were they too bogged down with protocol and scripting to have a human connection?
➡ For in-person care, how did the facility smell? We often forget, or get accustomed to, fundamental aspects of care, that we don't even see (or smell) them!

Learn more about mystery shopping here: https://ed.gr/dvzja

02/02/2022

As a nurse myself, I understand what my fellow healthcare workers are going through when I hear, "I'm burned out." When you're feeling that way, all you see is what you should have done, could have said, and would have changed in your shift.

Years ago, though, I learned a simple strategy. Just one question would help shift my perspective. The first time I heard it, it almost brought me to tears. It can move a burned-out person's thoughts from "I should have" to "I made a difference."

Read my latest blog to start integrating this strategy into your day: https://ed.gr/dvuvn

02/01/2022

In my consulting work, I find that many organizations only conduct engagement surveys every few years, if that. If that is the only way you are gauging your employee engagement, you will be missing opportunities to act and spare yourself the fallout. https://ed.gr/du590

01/31/2022

I talk about trust all the time in my consulting practice. Trust is always evolving and ebbing or flowing. Just as we work on gaining trust of our colleagues, staff, and patients, it's just as important to ensure you're not eroding trust. Here are my 12 actions that either build or diminish trust: https://ed.gr/dvdlg

01/28/2022

Does your organization suffer from "we've always done it this way" syndrome? One of the best examples of this is when clinics schedule appointments and THEN inform the patient when the doctor will see them. Even if the appointment won’t work for the patient. I've had the runaround with this situation more than once, at more than one medical facility. And this is just one example of how "we've always done it this way" will keep any organization from being truly patient centered. https://ed.gr/dvdkl

01/27/2022

One of the best ways to motivate your teams is to spot - and share - moments of great service. How are you recognizing staff in your organization? https://ed.gr/dvdkk

01/26/2022

Trust is a funny thing. You can’t buy it. You can’t just ask and expect to receive it. And, even once you earn it, you can easily lose it.

As a leader, it’s your job to ensure that your staff feels properly equipped, supported, and heard. Does your staff know you're committed to all three? How do you show it regularly? The best way to earn trust is to show people you follow through when you commit to something.

In this week's blog, I'm sharing my strategy for helping you achieve employee satisfaction: shaking the pebbles out of their shoes. https://ed.gr/dvgi2