02/14/2022
Choice NTUA Wireless is hiring at our Fort Defiance Location!
MINIMUM QUALIFICATIONS REQUIRED:
▪ High school Diploma or GED certificate
▪ 6 - 12 months’ experience in retail sales, customer service or telecommunications experience
▪ Proficient in Microsoft computer skills (Microsoft Office Suite)
▪ Aptitude to learn communication products and services
▪ Ability to work independently without close supervision
▪ Self-motivation to achieve target needed to attain monthly goals
▪ Strong communication skills
▪ Ability to provide high levels of customer service and interact positively with customers to offer sales solution for communication needs.
▪ Ability to reconcile/ balance cash registers
▪ Good decision-making skills
▪ Bilingual skills in Navajo/English
▪ Valid Driver’s License required (subject to motor record review)
JOB RESPONSIBILITIES AND PERFORMANCE OBJECTIVES
• Qualify customers and sell products and services in order to achieve attainment of all net sales and revenue goals
• Demonstrate and communicate service and device feature functionality, billing procedures and equipment usage to each customer.
• Perform outbound calls to proactively follow-up with customer after the sales to guarantee product and customer satisfaction.
• Provide basic troubleshooting and customer service support for questions
• Effectively perform back-office duties including inventory and repair, accessory stock, shipping and receiving of repairs with third party vendor and basic handset and/ or system upgrades.
• Performs other duties as assigned or requested.
