08/09/2025
HIRING!
AutoCan Appointment Coordinator
$3.50 an hour
The Appointment Coordinator is the primary point of contact between the Dealership and their customers. With the focus always on customer service, the appointment coordinator schedules routine and unplanned maintenance for vehicles. The goal is always to build and maintain positive relationships between both parties.
Role responsibilities are primarily phone-based and include, but are not limited to, the following:
- Receive and respond to inbound calls from customers who want to schedule service with their dealership.
- Complete outbound calls to customers regarding vehicle maintenance recommendations, recalls, appointment confirmations, and customer satisfaction after a dealership visit.
- Respond to all customer inquiries by listening to understand, showing empathy, and gathering all applicable information before recommending solutions.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
- BPO experience (inbound and/or outbound) of at least 1 year is required
- BPO customer service certification (Level 1 or 2) is required
- High school diploma (or equivalent)
- Ability to communicate clearly and concisely both verbally and in writing
- Ability to multi-task and navigate multiple computer applications simultaneously
- Working knowledge of the Microsoft Office Suite of applications
- Successful candidate will be detail-oriented, professional, reliable, positive, and dedicated
Operating Hours:
- Monday to Saturday from 9am-9pm EST
Holidays included
Hours are subject to change depending on business need.
*These times may be revised periodically based on business needs
MINIMUM HOURS TO BE WORKED EACH WEEK:
- You must work a minimum of 20 hours each week on all schedules
- Minimum 30-40 hours per week required
Please send us a direct message for the application link.
