01/27/2026
TAP response to the Better Busienss Bureau -
regarding a complaint against the printing business & social media comments on Rants & Raves....it is not our intent to p**s customers off!!!
Ms Sheri Kuhn,
This is our official response to Better Business Bureau.
MS Kuhn did in deed order a RUSH banner from Totally Awesome Printing. She placed the order towards the end of day Tuesday 1/13/26 and wanted to pick up on Friday 1/16/26 by end of day.
The first problem with this order was the response time for Ms Kuhn. When she finally did reply with her final approval on the banner artwork, everybody was rushed to meet her in hands date. Look at the emails and you shall see the timeline we were given to work with.
Now mistakes do happen and that is why THEE ENTIRE PRINTING INDUSTRY REQUIRES ARTWORK PROOFS to go to the customers and they must approve, in order to print. Ms Kuhn was given not 1, but 2 proof approvals. See invoice at the bottom with "TERMS & CONDITIONS OF THIS ORDER" as well as the "ARTWORK PROOF NOTICE", clearly explain our policies and procedures.
IT is unfortunate that customer like you don't read the invoice with valuable information. We do hundreds of orders every month, and if we allowed every customer to not read these notices, then make a mistake by not looking at everything on the artwork proof, including phone numbers, names, dates, address, spelling, and we were expected to refund or reprint these jobs, WE WOULD NO LONGER BE IN BUSINESS. This is the reason we want you to look over your proof, to ensure we did not make any mistakes.
We are professional printers, NOT PROFESSIONAL ENGLISH TEACHERS. We have some employees who don't spell very good. As a business do we not hire people like this? Or worse yet fire the ones who can’t spell, because our customer’s can’t spell?
This is the reason the print industry sends all final artwork to customers for their final review, to say everything is correct.
Ms Kuhn the reason our staff didn't call you and tell you that there was, what you perceived as a mistake on the spelling, is because they didn't realize it. When it comes to nicknames and their spelling, we’ve seen it all. Many nicknames are not spelled properly.
As Printers we don't look at artwork as numbers and letters. It's just another piece of artwork on the banner or T-shirts. Again this is the reason we send final artwork proof for your approval. You are the last STOP to ensure is printed as you want it.
Now, that very young man you spoke to in the office on Friday Jan 23 is actually almost 30 years old, been with us for 10 years, and oversees our entire embroidery departments. Ms Kuhn we saw your posts on the Rants and Raves page and you only told half the truths. Your half of the truth.
When you started calling him "STUPID" and "YOU CAN"T SPELL” in our facility was unacceptable and would not be tolerated by many people. Then further to say he was a smartass punk, again very unprofessional, when you are trying to get something resolved.
As for the Owner sitting upstairs refusing to come downstairs and being heartless...truth be told I did ask my team member to have you take my card and call so we could schedule an appointment to figure out a resolution, that did not include a refund or a reprint. but you started insulting my staff.
I was actually working on another customer's RUSH order that had to be complete that same afternoon you were in our shop carrying on rudely. You see I give the same consideration to ALL OF OUR RUSH ORDER Customer's, because you are paying a fee for that RUSH ORDER! Is that being heartless on the Friday you came into complain and I wouldn’t stop what I was doing right at the moment to speak with you, but a week earlier I was giving your RUSH ORDER the same attention as I was giving the customer when you had to talk to me right that instance. Damn if I do or Damn if I don’t…there is absolutely no winning with you people. Then you get p**sed off and try to sabotage our 26 year business by bad mouthing us. IF we were to go out of business, because of people like you, thank God we don’t have many of them over the years, would put 5 to 12 employees on the street with no work, as an owner I would no longer be able to host foreign exchange students or do foster care for the youth in our state. Plus you could kiss the money donations & the in kind donations we do each year for the youth of our Tri-State Community that is so badly needed. You could have calmed down, made an appointment with me, and we could have come up with a reasonable resolution, but no you couldn’t do that.
Ms Kuhn was I supposed to stop what I was doing to come down stairs and listen to your issues right that moment, even though your memorial was already over? We could have sat down at a later time, had you just scheduled an appointment to come up with a solution to resolve the issue of you not properly proofing your banner, but that was not an option at that moment for you. With all you said here in person at our production facility and on Facebook and who knows where else, I will sit down and speak with you civilly about one option on fixing your banner.
Reach out to me via email or my shop phone number, you took a business card. There will absolutely be no refund or no reprint, as that is our policy on matters like this, because you failed to fully proof your artwork. We can place a banner snipe over the misspelled word, and you won't even know. Then after we resolve this matter, I DO NOT WANT YOU AS A CUSTOMER. You will no longer be welcome in our printing facility. Your foul mouth, your trying to drag us through the mud, by ranting on social media your half truths are enough for me to realize we don't need you.
In the 26 years we have been in business, our reputation as a solid business speaks for itself, through the donations we do with youth groups and youth sports teams, giving back to the community in which we live and work.
Lastly, at what point did “THEY STOP LOVING IT? As you said in your email to Kurt on Friday, January 16th .
