03/04/2026
Before you roll out your next “big idea,” ask yourself:
Does our culture support this behavior, or are we hoping process will fix what leadership hasn’t addressed yet?
That question stings a little. But it matters.
Too many insurance agency leaders try to install change:
New systems. New standards. New expectations.
And then wonder why it doesn’t stick.
The best agencies don’t install change, they lead alignment.
Because process doesn’t create belief.
Process reinforces what culture already supports.
And leadership? It comes down to one thing:
Growing and developing your #1 asset — your people.
In this week’s Agent Leader Podcast, Brent Kelly breaks down:
• Why process-first transformation fails
• The difference between installing change and leading alignment
• The cultural foundation required before ex*****on improves
If you’re serious about building your agency’s best version possible, this episode will challenge you in the right way.
Listen to the full episode https://www.sitkins.com/blog/culture-before-process-why-most-agency-changes-fail