05/20/2026
Congratulations- and THANK YOU - to our Customer Service Manager, Shanda Stuchell for reaching her 10 year anniversary with Kelly Box & Packaging! We have been so lucky to have Shanda as part of the KBPC Family for a decade now and appreciate all she does for us!
Get to know Shanda more below:
-What do you enjoy most about working with customers?
"I love getting to know my customers on a personal level. We can talk about business and our families in one email. I have customers from when I started, that still check in on me and my kids. We have built life-long friendships that I will always value."
-How has your role changed or grown over the years?
"I started out in the Customer Service department and continued to grow there for about 8 years, before I was given the opportunity to advance as the Customer Service Manager."
- What’s your favorite part of your job?
"I love that it is fast paced and even though the job is the same, it is different day-to day."
-What do you think sets Kelly Box apart when it comes to customer service?
"My team and I may start the process in the customer service department, but behind the scenes is where all the miracles happen. Most people say 'think outside of the box' but I prefer to think 'inside the box.' For example , when our customers need something expedited, I know that I can rely on the 'inside' of Kelly Box; on our production, shipping, and other departments to make things happen and take care of our customers. It’s always a team effort from start to finish."