Wilcox & Associates

Wilcox & Associates Indiana Sales Training, Customer Service Training, Management and Leadership Training and Professional Development Training

Sandler Training provides training solutions and consulting for small- to medium-sized businesses as well as corporate training for Fortune 1000 companies. We will work with you to identify the training solution that best suits you or your organization. We’ve built our training programs on the concepts of incremental growth and change — supported by reinforcement, business coaching and accountabil

ity. We accomplish this through our innovative programs, progressive use of technology, and our network of over 200 global training centers, which is unsurpassed by any other organization in the training industry. Sandler has more than three decades of experience helping professionals like you grow and businesses like yours succeed. We have both the reputation and the results to prove it! If you’re looking to move up to the next level then learn more about our various training solutions below or contact us to let us know how we can help.

Great morning at the Ft Wayne EmPower Breakfast!Jim was honored to serve as the keynote speaker and share insights on co...
05/27/2026

Great morning at the Ft Wayne EmPower Breakfast!

Jim was honored to serve as the keynote speaker and share insights on communication, leadership, and the importance of authentic connection.

What made the morning special was the conversation and engagement throughout the room. Technology keeps us connected (and sometimes distracted), but real conversation and authentic connection will always make the biggest impact.

Thank you to everyone who came out and helped make it such a great event. Looking forward to June’s event!

Most customer issues are not caused by bad intentions.They are caused by poor communication, missed expectations, and te...
05/27/2026

Most customer issues are not caused by bad intentions.

They are caused by poor communication, missed expectations, and teams not fully understanding how customers want to be communicated with.

Our Strategic Customer Care training helps organizations strengthen communication, improve the customer experience, and build stronger long-term relationships.

If you want your team to communicate more effectively and create stronger customer relationships, Strategic Customer Care is worth exploring.

If you’re interested in learning more, please click the link below:
https://c78zs.share.hsforms.com/2J1ODDTDuTwiQDIe6ZROs9Q

Today, we remember and honor the men and women who made the ultimate sacrifice in service to our country.From all of us ...
05/25/2026

Today, we remember and honor the men and women who made the ultimate sacrifice in service to our country.

From all of us at Wilcox & Associates, we wish you a meaningful Memorial Day.

Over the last two days, we had the opportunity to host a private sales training with the team at Messer in Indianapolis....
05/20/2026

Over the last two days, we had the opportunity to host a private sales training with the team at Messer in Indianapolis.

Strong organizations know that growth doesn’t happen by accident. It happens through intentional communication, leadership, accountability, and consistent sales ex*****on.

We had great conversations around strengthening customer relationships, improving communication, and creating a more consistent sales process across the team.

Thank you to the Messer team for the engagement, energy, and willingness to lean into the conversations. We appreciate the opportunity to partner with organizations that are committed to continuous growth and development!

Join us on May 27th for the Fort Wayne EmPower Breakfast where Jim Wilcox will be speaking on:“The New (and Old) Rules o...
05/19/2026

Join us on May 27th for the Fort Wayne EmPower Breakfast where Jim Wilcox will be speaking on:

“The New (and Old) Rules of Business Communication- and How To Use Them To Grow”

If you’re a leader, business owner, salesperson, or someone who wants to communicate more effectively in business and relationships, you won't want to miss this!

Registration closes May 21st at midnight.

Reserve your spot here: https://ftwayne.empowerbreakfast.org/

Customer relationships are rarely lost because of one major mistake.More often, they slowly weaken through miscommunicat...
05/19/2026

Customer relationships are rarely lost because of one major mistake.

More often, they slowly weaken through miscommunication, assumptions, and inconsistent customer experiences.

Strategic Customer Care helps teams become more intentional in how they communicate, listen, and build trust.

When teams better understand people, communication improves.

And when communication improves, customer relationships grow stronger.

If you’re interested in learning more, please click the link below:

https://c78zs.share.hsforms.com/2J1ODDTDuTwiQDIe6ZROs9Q

05/12/2026

How do you talk to your team about time management without sounding like a micromanager?

That’s exactly what Jim Wilcox breaks down in this video.

From Parkinson’s Law to calendar discipline, he shares practical insights on how leaders can create better productivity, stronger focus, and healthier accountability without controlling every minute of the day.

Another Strategic Customer Care Bootcamp completed! 🎉 Thank you to Fort Wayne Metals for investing in your people and yo...
05/07/2026

Another Strategic Customer Care Bootcamp completed! 🎉

Thank you to Fort Wayne Metals for investing in your people and your customer experience. We appreciate the opportunity to work alongside your team.

Strategic Customer Care is led by Cynthia Williams, and designed to help teams move beyond transactional customer service and create stronger, more intentional client relationships. The program focuses on proactive communication, accountability, responsiveness, handling difficult conversations, and creating a customer experience that builds long-term trust and retention.

If you are interested in learning more about Strategic Customer Care and how it can impact your team and client relationships, click here: https://c78zs.share.hsforms.com/2J1ODDTDuTwiQDIe6ZROs9Q?utm_campaign=37223481-Strategic%20Customer%20Care&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9uv4yBJug-0KafFaoe0EgPGsdY8TqdKwipnq9eiOSD0V1rwTiIJjxo33MDMqdO7XwwzyFe

05/06/2026

Quick question: who do you actually work for?

Most people get this wrong.

It’s not your boss.

It’s not the owner.

It’s your team.

And if you’ve felt things slipping lately… you’re not alone. This is the time of year where 1:1s get skipped, coaching gets pushed, and leaders get pulled into everything except their people.

That’s where performance starts to drop.

Jim breaks this down in a quick video and gives a simple reset you can apply immediately.



Jim Wilcox Beth Graham Patrick Heidrich Brittney Stuckey-McDowell Cynthia Williams

05/05/2026

Why do good people actually leave?

There are a handful of patterns we see over and over again when strong performers walk… and the tough part is, they’re almost always within our control as leaders.

Jim breaks this down in a quick video and gets into what’s really driving it and where leaders tend to miss it.

If you’ve ever lost someone you didn’t want to lose, or you’re trying to keep your best people engaged… this is worth a few minutes.

Jim Wilcox picked the spot for his Bronze Eagle award… and it looks like it was meant to be there!This is the Bronze Eag...
05/04/2026

Jim Wilcox picked the spot for his Bronze Eagle award… and it looks like it was meant to be there!

This is the Bronze Eagle that comes with the David H. Sandler Award, the highest recognition in the Sandler organization. It represents years of consistency, commitment to the process, and the impact made in developing clients and teams.

It carries a lot of meaning behind it, and we are so proud to have it in the office!

Address

1625 Magnavox Way Suite A
Fort Wayne, IN
46804

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm
Saturday 7am - 2pm

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