SmartAction by Capacity

10/17/2024

AI can transform contact centers, but sometimes it's daunting to know where to start. With our FREE AI Starter Kit, you'll have the guides, worksheets, and quizzes needed to help you:
🔤Understand key AI terms and technologies
🤖Gain a comprehensive understanding of both Conversational AI and Generative AI and determine which if not both, are best for your contact center
📊Track the top KPIs to track for contact center success
📞Figure out top 4 calls to automate first
☑️Prepare for AI automation with our readiness checklist
🏆Start vetting AI vendors with our vendor scorecard

Download your FREE kit now: https://hubs.la/Q02Q76Sy0

Download the tools you need to learn more about conversational AI, evaluate your AI needs, and start vetting conversational AI vendors.

10/15/2024

Boost your contact center's performance with guide and worksheet, "Top 15 Contact Center AI KPIs You Should Be Tracking." Use our list of top 10 KPIs to track efficiency, customer satisfaction, and human and live agent productivity. Dive in now! https://hubs.ly/Q02Q7c-40

What are the most important metrics you need to be tracking to keep a pulse on your contact center's success? Download our guide to find out!

10/09/2024

🛡️💪Security is our top priority. That's why NOVA offers state-of-the-art data security features. Feel confident in protecting your customer's information while delivering exceptional service with NOVA! Discover all of NOVA's exciting, innovative features here: https://hubs.ly/Q02Q6PJq0

Meet NOVA, SmartAction's AI virtual agent platform, featuring a state-of-the-art, friendly UI, including: drag and drop functionality, instant call flow upda...

10/08/2024

We helped DSW reduce handle time while boosting by 30% through an . 🤖🌟Check out their full case study here: https://hubs.ly/Q02P7fjz0

10/03/2024

Text-to-Speech…Natural Language Understanding…Machine Learning…etc. There are dozens of key terms in the world of AI automation that are crucial to understanding how conversational AI works and elevates contact centers. Use our online AI glossary to learn the primary AI terms that may come up in your AI automation journey: https://hubs.ly/Q02Q7dsT0

An AI glossary and contact center terms to better understand key terms used across call center and AI industries.

10/02/2024

We had an absolute blast on Day 1 of the AAA Automotive Summit! From engaging conversations to the amazing Topgolf event, it was a day full of energy and excitement. Day 2 is officially here, and we can't wait for more insightful sessions and networking opportunities.

10/02/2024

▶️🤖🚀Watch NOVA in action and unlock the potential of your contact center! Drag-and-drop functionality, real-time updates, and ironclad security - all wrapped up in one user friendly, innovative platform💻: https://hubs.la/Q02xyzvt0

Meet NOVA, SmartAction's AI virtual agent platform, featuring a state-of-the-art, friendly UI, including: drag and drop functionality, instant call flow upda...

10/01/2024

Many AI providers are now offering both and , but which is right for your business? Use our guide and quiz to determine which technology is best suited for your contact center. Download our guide here: https://hubs.la/Q02Q6PJh0

Learn the difference between Generative AI and Conversational AI: what they are, how they're used, and their respective strengths and weaknesses.

09/30/2024

🛫 See you tomorrow at the AAA 2024 Automotive Summit! If you're attending, be sure to stop by the SmartAction table to say "Hi"! 👋

09/26/2024

Looking to streamline your contact center with AI automation but not sure where to start? Our guide, "Top 4 Call Types to Automate," highlights the best calls to automate first. Download now and take the first step towards a more efficient contact center! https://hubs.la/Q02KYhMy0

Discover our top 4 recommended call types nearly every contact center should be automating with AI, from collecting payments over the phone to scheduling!

09/25/2024

Unlock the potential of AI for your business with our AI Starter Kit! From understanding AI terms to evaluating vendor options, this kit has everything you need to kickstart your AI journey. Download your kit today! https://hubs.la/Q02KX-6-0

Included in the AI Starter Kit:
🔤Conversational AI: Glossary (GUIDE)
🧠Generative AI vs Conversational AI: Explained (GUIDE)
📝Generative AI vs Conversational AI: Which is Right for My Business? (QUIZ)
📊Top 15 Contact Center AI KPIs You Should Be Tracking (GUIDE)
☑️AI Readiness Tool (WORKSHEET)
📱Top 4 Call Types to Automate (GUIDE)
📋Vendor Scorecard (WORKSHEET)

Download the tools you need to learn more about conversational AI, evaluate your AI needs, and start vetting conversational AI vendors.

09/24/2024

🤖By revamping their CX with an AI-powered virtual agent, Purchasing Power reduced agent call volumes by more than 25% and increased their Net Promoter Score (NPS) by 17%.🌟📈 Learn more about their success story here: https://hubs.la/Q02P9ZLg0

By revamping their CX with an AI-powered virtual agent, Purchasing Power reduced agent call volumes by more than 25%, equaling to hundreds of thousands in sa...