05/28/2026
After you’ve done your research on a business, keep that information in your hip pocket.
For instance, say you know that a business purchased a certain amount of a product within an industry last year.
If they mention a figure that conflicts with that information, ask: “Interesting! I’ve heard a lot of folks in your industry bought about X.”
Reframe it as a question from an interested third party: You.
Never look to “correct” the customer and never tip your hand that you explicitly dug into their business. If you use verbiage like “Actually, it says on your report last year that you bought X amount of Y product!”
Now you’re the “well, actually…” person that nobody likes -- and who is obviously just here for a sale.
If this gives you more information as to how you might be a more efficient provider, a cheaper solution, or what have you -- now you’ve got more information to go off of.