IT By Design, 3441 US Highway 9, Marlboro, NJ (2026)

06/04/2026

The MSP industry is entering a different operating era.

AI is reshaping service delivery.
Cybersecurity is reshaping trust.
Operational maturity is increasingly shaping valuation.

The MSPs that lead next will not simply adapt faster.

They’ll operate with greater clarity, discipline, and alignment as complexity continues accelerating.

That’s exactly the conversation Build IT LIVE was built for.

500+ MSP leaders. 92% executive attendance. MSPs averaging $10M+ in annual revenue.

That’s the power of this room.

𝗠𝗮𝗿𝗸 𝘆𝗼𝘂𝗿 𝗰𝗮𝗹𝗲𝗻𝗱𝗮𝗿: 𝗔𝘂𝗴𝘂𝘀𝘁 𝟯–𝟱 · 𝗝𝗲𝗿𝘀𝗲𝘆 𝗖𝗶𝘁𝘆, 𝗡𝗝

Register now: https://hubs.ly/Q04k6k8y0

06/04/2026

𝗠𝗦𝗣𝘀 𝗮𝗹𝗿𝗲𝗮𝗱𝘆 𝗵𝗮𝘃𝗲 𝗮𝗰𝗰𝗲𝘀𝘀 𝘁𝗼 𝗲𝗻𝗼𝗿𝗺𝗼𝘂𝘀 𝗮𝗺𝗼𝘂𝗻𝘁𝘀 𝗼𝗳 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗮𝗻𝗱 𝗳𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗱𝗮𝘁𝗮.

The challenge is turning those numbers into decisions that actually improve future performance.

At Build IT LIVE 2026, Joshua Oakes will break down how MSP founders, owners, and executives can better understand the data already inside their businesses and use it to drive stronger operational and strategic decisions.

This session focuses on helping MSP leaders move beyond instinct-driven decision-making toward stronger operational clarity and analytics-driven strategy.

Joshua will cover:
• Understanding operational and financial performance more clearly
• Identifying stronger profitability opportunities
• Making smarter pricing and investment decisions
• Using data to improve long-term business sustainability

Build IT LIVE is where MSP operators come to sharpen ex*****on, improve visibility, and rethink how modern MSP organizations scale.

August 3–5, 2026 · Jersey City, NJ

Secure your seat: https://hubs.ly/Q04k2_2C0

Benji Pays

06/03/2026

𝗧𝗵𝗲 𝗶𝗻𝘀𝘁𝗶𝗻𝗰𝘁 𝘁𝗼 𝘀𝘁𝗲𝗽 𝗶𝗻 𝗮𝗻𝗱 𝘀𝗼𝗹𝘃𝗲 𝘁𝗵𝗲 𝗽𝗿𝗼𝗯𝗹𝗲𝗺 𝗶𝘀 𝗻𝗮𝘁𝘂𝗿𝗮𝗹. 𝗙𝗼𝗿 𝗹𝗲𝗮𝗱𝗲𝗿𝘀, 𝗶𝘁 𝗰𝗮𝗻 𝗮𝗹𝘀𝗼 𝗯𝗲 𝘁𝗵𝗲 𝘁𝗵𝗶𝗻𝗴 𝘁𝗵𝗮𝘁 𝗾𝘂𝗶𝗲𝘁𝗹𝘆 𝘀𝘁𝗮𝗹𝗹𝘀 𝗮 𝘁𝗲𝗮𝗺'𝘀 𝗴𝗿𝗼𝘄𝘁𝗵.

In her latest from Candid Kam, Kam Kaila, draws on a family trip through China to unpack three leadership lessons that translate directly to how managers develop their people or unintentionally hold them back.

The lessons are simple. Development happens when leaders step back, not when they step in. Real skills are built in moments of friction, not onboarding decks. And the small shortcuts that feel inconsequential are often where trust gets built or quietly broken.

It's a read worth passing to anyone on your team who leads people.

Read the full blog here: https://hubs.ly/Q04jYq7C0

06/03/2026

𝗠𝗦𝗣 𝗼𝘄𝗻𝗲𝗿𝘀 𝘁𝗵𝗶𝗻𝗸 𝗿𝗶𝘀𝗸 𝗹𝗶𝘃𝗲𝘀 𝗶𝗻𝘀𝗶𝗱𝗲 𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗽𝗼𝗹𝗶𝗰𝗶𝗲𝘀 𝗼𝗿 𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗰𝗼𝗻𝘁𝗿𝗼𝗹𝘀.

𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗿𝗶𝘀𝗸 𝘂𝘀𝘂𝗮𝗹𝗹𝘆 𝘀𝗵𝗼𝘄𝘀 𝘂𝗽 𝗶𝗻 𝘁𝗵𝗲 𝗴𝗮𝗽𝘀 𝗯𝗲𝘁𝘄𝗲𝗲𝗻 𝗽𝗲𝗼𝗽𝗹𝗲, 𝗽𝗿𝗼𝗰𝗲𝘀𝘀, 𝗮𝗻𝗱 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆.

At Build IT LIVE 2026, Jill Silman Chapman will break down where growing MSPs quietly create operational exposure as teams scale and systems become more complex.

This session focuses on practical operational leadership challenges MSP owners are navigating today, including:

· Inconsistent management decisions
· Undefined operational processes
· Unmanaged access and accountability gaps
· Balancing operational control with organizational flexibility

Build IT LIVE is where MSP operators come to sharpen leadership, improve ex*****on, and solve the operational issues that directly impact long-term growth.

August 3–5, 2026 · Jersey City, NJ

Secure your seat: https://hubs.ly/Q04jQdjH0

Insperity

06/03/2026

𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗹𝗼𝗻𝗴-𝘁𝗲𝗿𝗺 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝘃𝗮𝗹𝘂𝗲 𝗶𝗻𝘀𝗶𝗱𝗲 𝗠𝗦𝗣𝘀 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝘀 𝗳𝗮𝗿 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲.

It requires leadership consistency, operational discipline, strategic direction, and the ability to scale while maintaining trust.

At Build IT LIVE 2026, Michael Stratos joins the speaker lineup, bringing more than 30 years of experience across IT infrastructure and cybersecurity leadership.

As Founder and President of RedHelm, Michael has helped build nationally recognized technology and security organizations through strategic acquisitions, operational leadership, and long-term growth initiatives.

His leadership approach has consistently centered around integrity, communication, and hands-on engagement across every level of the business.

That perspective becomes increasingly valuable as MSPs continue navigating cybersecurity growth, operational complexity, and scalability challenges.

August 3–5, 2026 · Jersey City, NJ

Reserve your seat: https://hubs.ly/Q04jQ8b40

06/02/2026

Natalie McKenzie is heading to Pax8 Beyond 2026.

As Associate Director of CX at IT By Design, Natalie is passionate about creating customer experiences that drive long-term impact for MSPs and the clients they serve.

Events like Beyond bring together the conversations, leadership, and innovation shaping the future of the channel, making it one of the industry’s most anticipated gatherings.

From CX strategy and team development to the evolving future of managed services, Natalie is looking forward to connecting with leaders who are focused on building stronger businesses and better client experiences.

𝗜𝗳 𝘆𝗼𝘂’𝗿𝗲 𝗮𝘁𝘁𝗲𝗻𝗱𝗶𝗻𝗴, 𝗯𝗲 𝘀𝘂𝗿𝗲 𝘁𝗼 𝗰𝗼𝗻𝗻𝗲𝗰𝘁 𝘄𝗶𝘁𝗵 𝗵𝗲𝗿.

06/02/2026

𝗖𝗹𝗶𝗲𝗻𝘁 𝗼𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 𝗶𝘀 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹𝗹𝘆 𝘀𝗲𝗻𝘀𝗶𝘁𝗶𝘃𝗲 𝗺𝗼𝗺𝗲𝗻𝘁𝘀 𝗶𝗻𝘀𝗶𝗱𝗲 𝗮𝗻 𝗠𝗦𝗣.

It tests workflows, communication, accountability, and ex*****on all at once.

At Build IT LIVE 2026, Harvey Keer will break down how MSPs can create onboarding processes that scale without overwhelming owners, senior technicians, or service teams.

This session focuses on practical onboarding ex*****on for MSP operators, including:
· Creating scalable onboarding systems
· Setting clearer client expectations early
· Reducing operational strain on senior teams
· Protecting margin through stronger onboarding processes

Build IT LIVE is where MSP operators come to compare operational models, sharpen ex*****on, and solve the challenges that directly impact scalability.

August 3–5, 2026 · Jersey City, NJ

Secure your seat: https://hubs.ly/Q04jz37g0

06/02/2026

𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝘀𝗰𝗮𝗹𝗲 𝗶𝗻𝘀𝗶𝗱𝗲 𝗠𝗦𝗣𝘀 𝗶𝘀 𝗯𝗲𝗰𝗼𝗺𝗶𝗻𝗴 𝘀𝗶𝗴𝗻𝗶𝗳𝗶𝗰𝗮𝗻𝘁𝗹𝘆 𝗺𝗼𝗿𝗲 𝗰𝗼𝗺𝗽𝗹𝗲𝘅.

𝗖𝘆𝗯𝗲𝗿𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆. 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻. 𝗔𝗜-𝗱𝗿𝗶𝘃𝗲𝗻 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆. 𝗥𝗶𝘀𝗶𝗻𝗴 𝗰𝗹𝗶𝗲𝗻𝘁 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀.

The challenge for MSP leaders is no longer simply growth. It’s building operational systems capable of supporting that growth securely and consistently.

At Build IT LIVE 2026, Jeremy Williams joins the speaker lineup, bringing extensive leadership experience across managed services, cybersecurity operations, and professional services.

As Chief Operations Officer at Logically, Jeremy focuses heavily on operational transformation, automation, and helping organizations navigate the growing complexity of modern IT service delivery.

His perspective reflects the operational realities MSP leaders are actively navigating as AI and cybersecurity continue reshaping the industry.

Build IT LIVE brings together operators focused on building stronger, more scalable MSP organizations through better ex*****on and operational clarity.

August 3–5, 2026 · Jersey City, NJ

Reserve your seat: https://hubs.ly/Q04jz0KF0

06/01/2026

𝟱𝟬𝟬+ 𝗠𝗦𝗣 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 𝘄𝗮𝗹𝗸 𝗶𝗻𝘁𝗼 𝗮 𝗵𝗼𝘁𝗲𝗹 𝗶𝗻 𝗝𝗲𝗿𝘀𝗲𝘆 𝗖𝗶𝘁𝘆.

92% of them are C-suite. Averaging $10M+ in revenue. 45+ run the platforms you use every day. 70+ shape how this entire channel thinks.

The best part? Not even one is there to sell you anything.

And here’s more:

The person who solved your exact problem two years ago is sitting three seats away at dinner.

The pricing conversation you've been avoiding happens openly, with someone who's already been through it.

AI will stop being a keynote topic and become something you build and take home running.

5 tracks. 50+ tools and templates. A full day of hands-on AI work. A closing night at the New York Stock Exchange.

Build IT LIVE comes around once a year. Don't watch it happen from the outside.

August 3–5, 2026 · Hyatt Regency Jersey City, NJ

Secure your seat: https://hubs.ly/Q04jDj_B0

06/01/2026

𝗠𝗦𝗣𝘀 𝗮𝗿𝗲 𝘀𝘂𝗿𝗿𝗼𝘂𝗻𝗱𝗲𝗱 𝗯𝘆 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗱𝗮𝘁𝗮.

𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗿𝗲𝗽𝗼𝗿𝘁𝘀. 𝗗𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱𝘀. 𝗠𝗲𝘁𝗿𝗶𝗰𝘀. 𝗞𝗣𝗜𝘀.

The challenge is understanding what those numbers are actually saying and using them to make stronger business decisions.

At Build IT LIVE 2026, Joshua Oakes joins the speaker lineup, bringing years of experience helping MSPs better understand operational performance, business visibility, and data-driven decision-making.

As Head of Marketing & RevOps at Benji Pays Joshua focuses heavily on helping MSPs connect operational data to smarter growth and strategic clarity.

His perspective reflects a growing challenge many MSP leaders are facing today:
how to move from intuition-driven decisions toward stronger operational intelligence.

Build IT LIVE continues bringing together operators focused on building more scalable, data-informed MSP organizations.

August 3–5, 2026 · Jersey City, NJ

Reserve your seat: https://hubs.ly/Q04jy8h90

IT By Design

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