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IT By Design Our talent solution options are built for MSPs by an MSP | MSP Staffing | NOC | RMM Admin | Helpdesk | Pro Services

Every routine ticket a senior engineer touches is time that isn't going toward the work only they can do, and that adds ...
10/16/2026

Every routine ticket a senior engineer touches is time that isn't going toward the work only they can do, and that adds up faster than most MSPs realize across a growing client base.

An MSP-ready helpdesk keeps support moving at the right level, under your brand.

➥ L1, L1+, and L2 support
➥ MSP-trained engineers working inside your PSA
➥ Defined escalation paths into higher-level expertise
➥ QA focused on first-call resolution and same-day closure

Clients get faster answers. Your senior team gets their time back for the work that actually needs them.

Talk to our team: https://hubs.ly/Q04zPLB80

Between sessions at IT Nation Connect Global, the useful conversations tend to happen at the booth.ITBD will be at Booth...
10/15/2026

Between sessions at IT Nation Connect Global, the useful conversations tend to happen at the booth.

ITBD will be at Booth 331 in Orlando, November 4 to 6. Stop by to talk delivery, AI and people operations with our team.

➥ Engineering capacity through co-managed and self-managed teams
➥ AI Managed Services and the agents behind them
➥ Team GPS, integrated with ConnectWise, Halo and Autotask
➥ Helpdesk and 24/7 infrastructure coverage for your clients

Bring a delivery problem. Leave with a clearer way to solve it.

Visit us at Booth 331 | Rosen Shingle Creek, Orlando

The infrastructure work clients value most is usually the work they never notice: the outage caught early, the patch tha...
10/15/2026

The infrastructure work clients value most is usually the work they never notice: the outage caught early, the patch that ran on schedule, the alert resolved before it became a ticket.

IMS puts that coverage behind your MSP around the clock, so the standard holds on ordinary days, not just the good ones.

➥ 24/7 NOC and SOC coverage
➥ Continuous monitoring across client environments
➥ Proactive maintenance and remediation
➥ SLA-focused operational management

Fewer incidents reach your clients. Less of the load sits on your internal team.

Make infrastructure reliability part of the operating model, not a daily fire drill.

Talk to an expert: https://hubs.ly/Q04zPDNM0

Every leader needs a Chief Reminding Officer.During the Noida office buildout, Kam made hundreds of decisions across a s...
10/14/2026

Every leader needs a Chief Reminding Officer.

During the Noida office buildout, Kam made hundreds of decisions across a single 37,000 square foot floor. Her assistant, Rency, kept every one organized so Kam could focus on the bigger picture.

Executive assistant, chief of staff, or trusted second in command: find the person who holds the details so you can hold the vision.

Read this week’s Candid Kam: https://hubs.ly/Q04BbC0K0

Copilots get tested. Automations get built. Then they sit disconnected from the PSA, the service desk, and the back offi...
10/14/2026

Copilots get tested. Automations get built. Then they sit disconnected from the PSA, the service desk, and the back office, with no one accountable for keeping them running.

AIMS turns that into a managed program instead of a pile of disconnected pilots.

➥ 8 production-ready agents a year, built inside your environment
➥ AI Training Portal, AIML Assessment Platform, and TeamGPS
➥ Dedicated AI Success Manager and quarterly strategy sessions
➥ $139,400+ in standalone value for $5,000 a month

ITBD builds it, runs it, and keeps it producing results. The outcomes are yours.

Talk to an AI expert: https://hubs.ly/Q04zPnJn0

Finding skilled engineers has gotten easier. Getting them to operate like part of your MSP, inside your standards and yo...
10/13/2026

Finding skilled engineers has gotten easier. Getting them to operate like part of your MSP, inside your standards and your workflows, is the part that still takes work.

Self-Managed Global Teams gives you engineers who work your way, with the employment infrastructure handled behind the scenes so you're not building an HR function to support them.

➥ Set priorities and performance standards directly
➥ Manage engineers inside your own structure
➥ Integrate them into your PSA, RMM, and workflows
➥ IT By Design handles HR, payroll, and compliance

Add capacity without adding a management layer.

Talk to an expert: https://hubs.ly/Q04zPgrg0

Most MSPs building an AI practice end up buying the pieces separately: a conference pass, a training session, maybe an a...
10/13/2026

Most MSPs building an AI practice end up buying the pieces separately: a conference pass, a training session, maybe an agent build if there's budget left over by year end.

The MSP Growth Bundle puts it together at one price.

➥ Build IT LIVE 2027 ticket, August 30 to September 1, Jersey City
➥ 4 quarterly AI Accelerator sessions, two days each, in person
➥ Weekly AI Innovation Connection calls with industry peers
➥ One AI agent, up to a $499 value

$999 a month, through December 31, 2026.

Claim your spot: https://hubs.ly/Q04zKBWd0

Winning a bigger account is the easy part. Delivering at that account's expectations, consistently and at scale, is wher...
10/12/2026

Winning a bigger account is the easy part. Delivering at that account's expectations, consistently and at scale, is where most MSPs feel the strain first.

Co-Managed Engineering adds structured capacity underneath your existing team, without asking you to give up how the work gets run.

➥ MSP-trained engineers, ready to deploy
➥ Technical leads providing delivery oversight
➥ Ongoing training and performance reinforcement
➥ Bench-backed capacity that scales with demand

The client relationship stays yours. The standards stay yours. IT By Design strengthens the engineering layer underneath.

Grow the account without compromising the experience.

Talk to our team: https://hubs.ly/Q04zKsVd0

𝗘𝘃𝗲𝗿𝘆 𝗠𝗦𝗣 𝗵𝗮𝘀 𝗮 𝗺𝗮𝘆𝗯𝗲 𝗹𝗶𝘀𝘁. 𝗠𝗼𝘀𝘁 𝗻𝗲𝘃𝗲𝗿 𝘄𝗿𝗶𝘁𝗲 𝗶𝘁 𝗱𝗼𝘄𝗻.The pricing change waiting on one more data point. The hire who nee...
10/09/2026

𝗘𝘃𝗲𝗿𝘆 𝗠𝗦𝗣 𝗵𝗮𝘀 𝗮 𝗺𝗮𝘆𝗯𝗲 𝗹𝗶𝘀𝘁. 𝗠𝗼𝘀𝘁 𝗻𝗲𝘃𝗲𝗿 𝘄𝗿𝗶𝘁𝗲 𝗶𝘁 𝗱𝗼𝘄𝗻.

The pricing change waiting on one more data point. The hire who needs one more interview. The client conversation nobody wants to start.

Today’s Life By Design session at ITBD, led by Sunny Kaila, framed it simply: yes creates commitment, no creates clarity, and maybe creates stress, because you carry it every day.

If your team’s maybe list is longer than its yes and no lists, look for the fear behind it. Then give each maybe a decision date and a next action.

Which maybe are you closing this week?

Support volume grows with every client you add. The problem starts when that volume keeps pulling senior engineers into ...
10/09/2026

Support volume grows with every client you add. The problem starts when that volume keeps pulling senior engineers into routine work instead of the projects that need them.

An MSP-ready helpdesk creates a dedicated layer between your clients and your L3 team.

➥ L1, L1+, and L2 support under your brand
➥ MSP-trained engineers working inside your PSA
➥ Defined escalation paths
➥ QA focused on first-call resolution and same-day closure

Clients get responsive frontline support. Senior engineers get their time back for the work that actually requires them.

Put every ticket at the right level of the organization.

Talk to our team: https://hubs.ly/Q04yXP9g0

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Marlboro, NJ
07728

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