10/01/2026
We’ve personally seen it. A nearshore team can have the right people, the right skills, and the right time-zone coverage and still struggle.
This usually comes down to how the team was built, who owns decisions and how work gets handed off. As Sergio Zetino puts it, “The implementations that go well are the ones where the operating model got as much attention as the staffing plan.”
Operating structure, process management, ongoing QA and improvement all need to be part of the plan from the beginning.
