09/29/2019
About the Company:
Professional Networks is an IT Managed Services Provider for small to medium-sized businesses. We have been in business over 20 years and provide clients with onsite and remote IT networking support.
About the Position:
This position offers a somewhat flexible schedule and some remote work is a possibility. The job has great benefits & the ability to use your technical skill set to the fullest.
Position Requirements:
• 2+ years designing, supporting & maintaining client server networks
• Microsoft Server Solutions Experience (Active Directory, MS Exchange, DHCP, DNS, IIS, SQL, File Sharing & Printing) in a Windows domain environment
• Knowledge of network security protocols & standard networking practices
• Working knowledge of wired & wireless LAN technologies, TCP/IP networking
• Strong network troubleshooting skills (Desktops, Laptops, Servers, Security, Wireless, Routers, Firewalls, Switches & Other Network Devices)
• Familiarity with structured cabling
• Positive attitude with strong desire to excel
• Ability to complete tasks without continuous supervision
• Ability to learn quickly and adapt to changing environments
• Linux knowledge helpful, but not required
Job Responsibilities:
Technical Account Management :
• Project Management including research, planning, engineering, proposing, set-up/configuration and implementation
• Oversee & manage designated MSP (Managed Service Provider) clients:
o Manage tickets/issues
o Perform remote support & onsite visits
o Conduct business planning meetings
o Plan & engineer projects
o Coordinate with our internal Help Desk on issues where necessary
o Evaluation of current network to identify deficiencies
o Optimization of existing network performance
o Consult with clients on current & future technology needs
• Verbal and written communication with clients and team, as well developing a good relationship with clients
• Troubleshooting Client/Server Network devices
• Assist with internal technical training when necessary
• Following company procedures and practices, as well as developing new processes
• Clear, concise documentation
o Our applications: ConnectWise (PSA – Professional Services Automation for IT Companies) and N-Able (RMM – Remote Monitoring & Management Automation for IT Companies). Experience with these applications is not required but helpful.
Benefits (Full Time):
• 75% of Employee Health Insurance
• Paid Vacations
o 5 days after 12 months of full time employment
o 10 days after 5 years of full time employment
o 15 days after 10 years of full time employment
• 8 Paid Holidays per year
• Personal Time – 5 days per year
• Retirement Plan - Matching up to 3% of yearly salary
• $25,000 Life Insurance Policy
Please submit resume and compensation requirements.
Company Information:
Professional Networks, Inc. (PRONETS)
307 Meadow Street (Physical Address)
PO Box 389
Galax, VA 24333
Phone: 276-236-8226; Ext. 1010
Fax: 276-236-7446
Website: www.pronetsinc.com
Email Resume to: [email protected]
