BPA Quality USA

09/29/2020

🎙 🎧 In episode THREE of the Voice of the Customer Podcast, we host our FIRST couples cast, Alfredo (Freddy) Cajar-Martinez & Mary Martinez. In this episode, you get to hear what customer service means from people who have served their country, a magical experience on the Disney Cruise Line, and a mishap at Burger King that went south fast...oh, we also talk about the AFC East and the Bills-Patriots dynamic too! 🚀
https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/

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09/24/2020

🎙 🎧 NEW EPISODE of the Voice of the Customer Podcast Craig Antonucci & Christopher Drury Discuss the Simple things when it comes to Customer Experience & Getting Loyal Customers.https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/

09/18/2020

🎙🎧 Listen to our first Voice of the Customer Podcast ... a new one will be published next Tuesday. It'll discuss & Customer Experience, Moments of Truth for getting a loyal customer, and much more️

Voice of the customer podcast by BPA Quality. Listen & learn from what customers are saying about their real customer experiences.

08/21/2020

What is and how to deliver great customer experiences

What is customer experience and how it impacts your company, brand and contact center. There are 5 Standards to Great CX.

08/10/2020

🌟 Why outsource your call center quality monitoring? https://bpaquality.com/resources/articles/outsource-call-center-quality/

05/06/2020

❤️🦜🐈 🐕‍🦺 ❤️ We LOVE seeing our newest team members, so we created the BPA Pet Corner, where we can showcase our amazing pets! https://bpaqualityathome.com/pets-corner/
Show us your new coworkers!

04/15/2020

Although we are going through something that we haven't experienced in modern history, we are in this together. We can either sink or make positive changes in our and our customers' lives. Pass kindness on and your customers will feel it too.

04/14/2020

🌈🌦Having a positive mindset and looking for the good in all situations will have monumental effects on customer experiences, internally and externally. Be Positive Always!

04/08/2020

As the world is changing, so does business. Since most people are currently staying home, that means more customers are calling into the call center. Agents are now your first and only touch when it comes to customers. Are they providing great customer experiences?

Together we can find out.
https://bpaquality.com

04/06/2020

With the transition of call centers going to a work from home operation, are your agents still providing great customer experiences? Let us check for you and provide you with analytics and business intelligence, so you can be even better than before. Together we can grow.
Learn more at https://bpaquality.com