In the new value-based healthcare landscape, improving patient satisfaction is a financial imperative. Your hospital has probably already committed to delivering enhanced patient experiences and raising HCAHPS scores. Now, you’re under pressure to reach the next level, since year-over-year hospital scores are a moving target. Or, maybe your scores have started to backslide, and you’re not sure wha
t to do next. In either circumstance, the experts at Boost can help. Cultural change: the key to sustainable success
How can your hospital achieve sustainable improvements in patient satisfaction? The key is to create a culture with a solid foundation that supports consistently positive patient experiences. That’s why we offer a variety of comprehensive programs to systematically guide you through the process. At Boost, we don’t believe in quick fixes. 30 years of healthcare and business experience has shown us that Band-Aid tactics are not sustainable. While you might see some short-term gains, you’ll be disappointed down the road when your scores backslide. Instead of implementing a quick fix, we work with you to identify the underlying challenges affecting your organization. Even if you’re already 80% of the way there, we can deliver the final 20% that makes all the difference. Experiencing quarter-to-quarter HCAHPS backsliding? If you are experiencing HCAHPS backsliding from one quarter to the next, we would like to offer you a complimentary assessment that will help your hospital identify the top 3 key factors contributing to backsliding at your hospital. Generally, we find that seven common factors can keep your hospital from creating sustainable, patient-focused cultural change. Learn how to maximize your original investment in patient satisfaction. Contact us today for a complementary assessment.
