CX Solution Source

CX Solution Source we make CX simple.

CX Solution Source has established a network of BPO disruptors, who can offer a better performing, more scalable, and cost-effective solution than the larger, more well-known BPO suppliers. The CX Solution Source network includes a diverse range of options for our clients, fully vetted, and personally matched to deliver excellent experiences and business outcomes.

11/17/2022

Imagine - near perfect English for less than $10.00/hour - it's true - not to mention, they will outperform your larger BPO Partner within 30-days of first contact. www.cxsolutionsource.com

11/15/2022

I love this one - so many of our clients are so surprised at the capability of our BPO partners after we have taken them through our search process. The EASIEST path is rarely the RIGHT path - we make it simple, but you must take the first step - reach out! www.cxsolutionsource.com

11/14/2022

I can give you numerous examples of success as well as struggles. Either way, if your BPO Partner has recently been acquired, we stand ready to help you find a new one! www.cxsolutionsource.com

11/11/2022

My Father, William Silzell, was a Sergeant First Class in the US Army. He spent most of his career in the Army as a paratrooper and was honorably discharged on March 6 1954. He passed away on March 12th 2004 at the age of 72. I'd be lying if I said he was a great father or husband however, he was a great man and friend to many. I will leave you with this: “The true soldier fights not because he hates what is in front of him, but because he loves what is behind him.” ~ G.K. Chesterton

11/09/2022

I don't even know how to react to this statistic. It's just silly that a buyer of BPO services would choose to do a traditional RFP without advice from someone like CXSS or even another advisory firm. Call us - I will charge you nothing if you let us help you identify and source a new BPO. www.cxsolutionsource.com

11/07/2022

We just finished up a training redesign project for a technology client. After the assessment and redesign, we were able to help reduce training from 4 weeks to 2 weeks while adding 25% more content. I dare you to ask how! www.cxsolutiosnource.com

11/04/2022

I sometimes wonder - so many business leaders approach very strategic decisions in a vacuum. With the some many resources (paid or unpaid) available, why would anyone approach a career making or breaking decision without advice? We'd love to share our 100+ years of experience. www.cxsolutionsource.com

11/02/2022

As with any business, expectations, capabilities, and ability to deliver on operational expectations is constantly changing. We recommend that you approach new BPO partners with eyes wide open. Our network of vetted BPO Partners can offer any language, any time, anywhere, in any language. We have you covered - but only if you contact us. www.cxsolutionsource.com

10/13/2022

The simple answer is no. Big might be right for some, but for most, a mid-size BPO will offer a much better experience. Our consultative approach to working with clients to find the right partner is very unique. We don't kick out RFP's and present the best rates - that's not productive. We build a highly inclusive scope document, identify 4-6 BPO Partners who can exceed expectations, have them build a solution and present that solution to you. Our goal is to create long lasting partnerships. www.cxsolutionsource.com



10/11/2022

I think this is the "forever question". As we all know, not all attrition is bad. With that in mind, when does attrition hit a point where it hurts your customer experience? So many of our clients don't anticipate the real cost of high attrition. Whether you are a captive (non-outsourced), or you leverage outsourcing as a strategy (which should always be a consideration), not understanding how attrition impacts your CX will have impacts that you might not even consider. We view attrition this way; if you are losing good people, attrition is bad. If you are having to terminate non-performers (positive attrition), you might have issues with your recruiting process, training delivery, supervisor effectiveness, and many other potential causes. I am very curious what everything thinks about this topic.

10/06/2022

We have been working with clients who are buying BPO services for 30+ years. The work has already been done! Our client testimonials speak for themselves - we are good at helping our clients find the BPO Partner who best fits their need. If you are not ready to outsource, that's ok, we also have an incredibly talented CX consulting team who can help get you ready. Don't DYI, that's the old way - CXSS, that's how to get it done efficiently! www.cxsolutionsource.com

10/04/2022

I know, we keep bringing this up. Some might feel like they can't make referrals as it conflicts with their current company policy - I doubt it does if you are referring client opportunities that you cannot pursue for some reason. It only makes sense to try and capitalize on your relationships when your company can't support the need. We will take great care of your clients and you can earn a significant portion of the commission once the client has been placed. Reach out for details.

www.cxsolutionsource.com

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Grand Junction, CO
81506

Telephone

+18556619906

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