Reshift

12/12/2024

As we approach 2025, we remind our followers that is here to work with you and your team.
Taking calculated risks is fine, it's part of how you grow from where you are to where you want to be. If your path ahead is risky, it's best to have a map and a guide that knows where you are heading.
If you see risk ahead on your path to innovation, give us a shout at reshift!

Taking a break this week on the slopes and came across this poignant reminder. I had to snap the double black diamond as I looked over the edge of the challenging slope ahead.

Venturing off the safe, well-trodden path takes courage, yes. But, doing so without guidance from someone with experience subjects you to unneeded risk.

The double diamond is a well-known visual representation of the method of complex problem solving. It provides a map of sorts for the process of innovation.

Taking calculated risk is fine, it's part of how you grow from where you are to where you want to be. If your path ahead is risky, it's best to have a map and a guide that knows where you are heading.

If you see risk ahead on your path to innovation, give us a shout at reshift!

12/12/2024

As we approach 2025, reshift is here to work with you and your team. Send us a message.
Taking calculated risks is fine, it's part of how you grow from where you are to where you want to be. If your path ahead is risky, it's best to have a map and a guide that knows where you are heading.
If you see risk ahead on your path to innovation, give us a shout at reshift!

Taking a break this week on the slopes and came across this poignant reminder. I had to snap the double black diamond as I looked over the edge of the challenging slope ahead.

Venturing off the safe, well-trodden path takes courage, yes. But, doing so without guidance from someone with experience subjects you to unneeded risk.

The double diamond is a well-known visual representation of the method of complex problem solving. It provides a map of sorts for the process of innovation.

Taking calculated risk is fine, it's part of how you grow from where you are to where you want to be. If your path ahead is risky, it's best to have a map and a guide that knows where you are heading.

If you see risk ahead on your path to innovation, give us a shout at reshift!

09/23/2024

Strategic planning is a pain! So, how can you make it more fun, more enjoyable?

I'm going to suggest something counter-intuitive. 𝐆𝐞𝐭 𝐦𝐨𝐫𝐞 𝐩𝐞𝐨𝐩𝐥𝐞 𝐢𝐧𝐯𝐨𝐥𝐯𝐞𝐝!

Yes, involve more people in the process of setting your plan. 𝐓𝐡𝐢𝐬 𝐝𝐨𝐞𝐬𝐧'𝐭 𝐦𝐞𝐚𝐧 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐭𝐨 𝐬𝐭𝐫𝐞𝐭𝐜𝐡 𝐨𝐮𝐭 𝐭𝐡𝐞 𝐩𝐫𝐨𝐜𝐞𝐬𝐬, but find ways to go deeper into your organization to 𝐭𝐚𝐩 𝐢𝐧𝐭𝐨 𝐭𝐡𝐞 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐭𝐡𝐢𝐧𝐤𝐢𝐧𝐠 𝐚𝐧𝐝 𝐩𝐞𝐫𝐬𝐩𝐞𝐜𝐭𝐢𝐯𝐞𝐬 𝐲𝐨𝐮 𝐧𝐞𝐞𝐝 𝐭𝐨 𝐦𝐚𝐤𝐞 𝐲𝐨𝐮𝐫 𝐩𝐥𝐚𝐧 𝐦𝐨𝐫𝐞 𝐫𝐨𝐛𝐮𝐬𝐭.

𝑪𝒐𝒏𝒔𝒊𝒅𝒆𝒓 𝒐𝒏𝒆 𝒐𝒇 𝒕𝒉𝒆𝒔𝒆 𝒂𝒑𝒑𝒓𝒐𝒂𝒄𝒉𝒆𝒔:

🏃‍♀️ 𝐑𝐔𝐍 𝐑𝐄𝐒𝐄𝐀𝐑𝐂𝐇 𝐒𝐏𝐑𝐈𝐍𝐓𝐒 - Form small teams to dive into key strategic questions where you have the biggest opportunities for growth or improvement. Give them 1 week and the time to gather data, and no more than 3 questions to explore. The answers will help direct decisions and the teams will feel part of the process.

👌 𝐈𝐍𝐂𝐋𝐔𝐃𝐄 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑𝐒 - Define key points in your strategic planning process to intentionally consult trusted customers. Ask their opinion on trends, competition, product decisions, etc. Customers will provide truth-testing to internal assumptions.

⚡ 𝐔𝐒𝐄 𝐂𝐎-𝐂𝐑𝐄𝐀𝐓𝐈𝐎𝐍 - Invite a diverse set of stakeholders into the process (cross-functional, suppliers, customers, community). Facilitate live conversations on key strategic topics and use the inputs to guide direction and decisions. You'll widen your perspective and gain support at the same time.

All of these approaches, if done with honest listening and an open mind, will 𝐞𝐧𝐫𝐢𝐜𝐡 𝐡𝐮𝐦𝐚𝐧 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧, 𝐬𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐞𝐧 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬 𝐨𝐟 𝐭𝐫𝐮𝐬𝐭 𝐚𝐧𝐝 𝐫𝐞𝐬𝐮𝐥𝐭 𝐢𝐧 𝐦𝐨𝐫𝐞 𝐫𝐞𝐬𝐢𝐥𝐢𝐞𝐧𝐭 𝐩𝐥𝐚𝐧𝐧𝐢𝐧𝐠 based on a wider data set.

Plotting your course as an organization is essential, but it doesn't have to be painful. Bring more people into the process. 𝐓𝐚𝐤𝐞 𝐬𝐦𝐚𝐥𝐥 𝐛𝐢𝐭𝐞𝐬 𝐚𝐭 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐩𝐥𝐚𝐧𝐧𝐢𝐧𝐠 𝐚𝐩𝐩𝐫𝐨𝐚𝐜𝐡 𝐭𝐨 𝐦𝐚𝐤𝐞 𝐢𝐭 𝐛𝐞𝐭𝐭𝐞𝐫.

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08/29/2024

W𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐭𝐡𝐞 𝐥𝐨𝐧𝐠-𝐭𝐞𝐫𝐦 𝐞𝐟𝐟𝐞𝐜𝐭 𝐨𝐟 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐢𝐧𝐠 𝐮𝐬𝐞 𝐨𝐟 𝐀𝐈 𝐢𝐧 𝐭𝐡𝐞 𝐰𝐨𝐫𝐤𝐩𝐥𝐚𝐜𝐞?

One question I'm specifically pondering is 𝒉𝒐𝒘 𝒘𝒊𝒍𝒍 𝑨𝑰 𝒂𝒇𝒇𝒆𝒄𝒕 𝒕𝒉𝒆 𝒃𝒂𝒍𝒂𝒏𝒄𝒆 𝒐𝒇 𝒑𝒐𝒘𝒆𝒓 𝒃𝒆𝒕𝒘𝒆𝒆𝒏 '𝒎𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕' (i.e. the company, shareholders, c-suite) and the rest of the workforce?

✊ Will AI put more 𝐩𝐨𝐰𝐞𝐫 𝐢𝐧 𝐭𝐡𝐞 𝐡𝐚𝐧𝐝𝐬 𝐨𝐟 𝐩𝐞𝐨𝐩𝐥𝐞, so that they have autonomy and use AI to wrest back a better quality of life?

🔨 Or, will AI be used as yet another way of tracking and measuring people's work to 𝐬𝐪𝐮𝐞𝐞𝐳𝐞 𝐦𝐨𝐫𝐞 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲 𝐟𝐨𝐫 𝐬𝐡𝐚𝐫𝐞𝐡𝐨𝐥𝐝𝐞𝐫𝐬 without consideration of the human cost?

𝐀𝐈 𝐢𝐬 𝐛𝐞𝐢𝐧𝐠 𝐛𝐮𝐢𝐥𝐭 𝐢𝐧𝐭𝐨 𝐞𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐬𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐚𝐭 𝐚 𝐟𝐞𝐯𝐞𝐫 𝐩𝐚𝐜𝐞 and is being used to collect and analyze vast amounts of management data, track productivity, monitor remote work, measure sentiment and even automate performance evaluations.

Most of what we are seeing at work now is various forms of (𝘈𝘐 𝘵𝘩𝘢𝘵 𝘤𝘳𝘦𝘢𝘵𝘦𝘴 𝘤𝘰𝘯𝘵𝘦𝘯𝘵 𝘣𝘢𝘴𝘦𝘥 𝘰𝘯 𝘥𝘢𝘵𝘢 𝘪𝘵'𝘴 𝘱𝘳𝘰𝘷𝘪𝘥𝘦𝘥). Just wait for to really catch on (𝘈𝘐 𝘵𝘩𝘢𝘵 𝘢𝘶𝘵𝘰𝘯𝘰𝘮𝘰𝘶𝘴𝘭𝘺 𝘱𝘶𝘳𝘴𝘶𝘦𝘴 𝘤𝘰𝘮𝘱𝘭𝘦𝘹 𝘨𝘰𝘢𝘭𝘴).

Agentic AI is going to truly open up the possibility of machines doing more and more work for us, or for the company. I𝐭'𝐬 𝐣𝐮𝐬𝐭 𝐚 𝐜𝐡𝐨𝐢𝐜𝐞 𝐰𝐞 𝐡𝐮𝐦𝐚𝐧𝐬 𝐰𝐢𝐥𝐥 𝐡𝐚𝐯𝐞 𝐭𝐨 𝐦𝐚𝐤𝐞 whether we want that value to accrue to the people doing work and their communities, or to owners, executives and shareholders.

𝐇𝐨𝐰 𝐝𝐨 𝐲𝐨𝐮 𝐬𝐞𝐞 𝐀𝐈 𝐬𝐡𝐢𝐟𝐭𝐢𝐧𝐠 𝐭𝐡𝐞 𝐩𝐨𝐰𝐞𝐫 𝐨𝐟 𝐩𝐞𝐨𝐩𝐥𝐞 𝐢𝐧 𝐭𝐡𝐞 𝐰𝐨𝐫𝐤𝐩𝐥𝐚𝐜𝐞 (the workforce vs. the company) today?

D𝐨 𝐲𝐨𝐮 𝐬𝐞𝐞 𝐀𝐈 𝐡𝐚𝐯𝐢𝐧𝐠 𝐚𝐧 𝐢𝐧𝐟𝐥𝐮𝐞𝐧𝐜𝐞 𝐭𝐡𝐚𝐭 𝐦𝐚𝐤𝐞𝐬 𝐰𝐨𝐫𝐤 𝐞𝐚𝐬𝐢𝐞𝐫 𝐬𝐨 𝐰𝐞 𝐜𝐚𝐧 𝐛𝐞 𝐦𝐨𝐫𝐞 𝐟𝐮𝐥𝐟𝐢𝐥𝐥𝐞𝐝 𝐚𝐧𝐝 𝐞𝐧𝐣𝐨𝐲 𝐛𝐞𝐭𝐭𝐞𝐫 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐨𝐟 (work)life, 𝐨𝐫 𝐣𝐮𝐬𝐭 𝐚𝐧𝐨𝐭𝐡𝐞𝐫 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐭𝐡𝐚𝐭 𝐞𝐞𝐤𝐬 𝐨𝐮𝐭 𝐲𝐞𝐭 𝐦𝐨𝐫𝐞 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲?

08/26/2024

𝐈𝐭'𝐬 𝐩𝐥𝐚𝐧𝐧𝐢𝐧𝐠 𝐬𝐞𝐚𝐬𝐨𝐧 𝐚𝐠𝐚𝐢𝐧 and it can be both energizing and overwhelming.
For most organizations this means thinking forward to 2025 and beyond.

If you are looking for a 𝐟𝐫𝐞𝐬𝐡 𝐚𝐧𝐝 𝐦𝐨𝐫𝐞 𝐞𝐧𝐠𝐚𝐠𝐢𝐧𝐠 𝐚𝐩𝐩𝐫𝐨𝐚𝐜𝐡 𝐭𝐨 𝐩𝐥𝐚𝐧𝐧𝐢𝐧𝐠, 𝐜𝐨𝐧𝐬𝐢𝐝𝐞𝐫 𝐚 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐒𝐩𝐫𝐢𝐧𝐭. This is a collaborative and accelerated approach to developing your team's strategy or strategic inputs. It can be done at the team, department or whole-of-organization level and it takes 3 weeks.

𝑺𝒐 𝒉𝒐𝒘 𝒅𝒐𝒆𝒔 𝒂 𝑺𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒄 𝑷𝒍𝒂𝒏𝒏𝒊𝒏𝒈 𝑺𝒑𝒓𝒊𝒏𝒕 𝒘𝒐𝒓𝒌?

𝐖𝐞𝐞𝐤 1: 𝐏𝐫𝐞𝐩𝐚𝐫𝐚𝐭𝐢𝐨𝐧
Assemble team, review current plans state, conduct market analysis, research challenges and opportunities.

𝐖𝐞𝐞𝐤 2: 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐒𝐩𝐫𝐢𝐧𝐭 𝐖𝐞𝐞𝐤
Interview stakeholders, identify themes and priorities, vision workshop, strategy development workshop.

𝐖𝐞𝐞𝐤 3: 𝐕𝐚𝐥𝐢𝐝𝐚𝐭𝐢𝐨𝐧, 𝐅𝐢𝐧𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 & 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧
Gather feedback, refine, develop OKRs and timelines, develop comms, present to key stakeholders and finalize plan.

The 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐒𝐩𝐫𝐢𝐧𝐭 𝐜𝐨𝐦𝐛𝐢𝐧𝐞𝐬 𝐫𝐚𝐩𝐢𝐝 𝐚𝐧𝐚𝐥𝐲𝐬𝐢𝐬 𝐰𝐢𝐭𝐡 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐯𝐞 𝐩𝐥𝐚𝐧𝐧𝐢𝐧𝐠, 𝐞𝐧𝐬𝐮𝐫𝐢𝐧𝐠 𝐛𝐫𝐨𝐚𝐝 𝐩𝐚𝐫𝐭𝐢𝐜𝐢𝐩𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐚𝐜𝐭𝐢𝐨𝐧𝐚𝐛𝐥𝐞 𝐨𝐮𝐭𝐜𝐨𝐦𝐞𝐬. It's adaptable for organizations of all sizes and provides a framework for efficient, inclusive strategy development that addresses current challenges and future opportunities.

Can you do this? Absolutely. Any team can do a 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐒𝐩𝐫𝐢𝐧𝐭 𝐰𝐡𝐞𝐭𝐡𝐞𝐫 𝐢𝐭'𝐬 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐰𝐡𝐨𝐥𝐞 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧, 𝐲𝐨𝐮𝐫 𝐝𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭 𝐨𝐫 𝐩𝐫𝐨𝐝𝐮𝐜𝐭, 𝐨𝐫 𝐟𝐨𝐫 𝐣𝐮𝐬𝐭 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦, as input to the org strategy. You'll need to rally multiple stakeholders within the organzation, and most likely you'll need external help coordinating and facilitating the work.

The benefits are a 𝐟𝐚𝐬𝐭𝐞𝐫, 𝐦𝐨𝐫𝐞 𝐢𝐧𝐜𝐥𝐮𝐬𝐢𝐯𝐞 𝐩𝐥𝐚𝐧𝐧𝐢𝐧𝐠 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 that can set a refreshed path for the future of your team, founded in reality and created through broad collaboration.

08/20/2024

Your trust, like your time, is something you have agency over. These are perhaps two of the most important things that you control as you go about life. So, how do YOU trust?

Do you you naturally trust others unless you have reason not to? Do you open a trust account for someone new with a positive balance by default? Or, do you open that account with a negative balance, not trusting them until they 'earn' your trust?

How you 'show up', how you present yourself to others through your behaviors, what you say, how you treat others - these are the things that define you as a person. How you trust is one of those behaviors, and, I believe how you trust is one of the most important decisions you can make every day, with every interaction.

How you trust affects...
Who you love, play and work with.
How you build relationships.
They way you make decisions.
Your outlook on life and your ability to motivate others.

I also think trust is something that fundamentally influences both your personal healt and the health of the society you live in.

So, how do you trust? If you haven't thought about this, take a moment to consider whether you are a trusting person or not, whether you naturally give people the 'benefit of the doubt' or assume other people's intentions are suspect. In what circumstances do you trust people, and when is it important to be cautious.

There is no right answer for everyone and for every circumstance, but if you want to create a culture where we can trust one another, we have to start with ourselves.

Think about it.

06/25/2024

If you want to know what it's like to co-create, watch Peter Jackson's incredible documentary Get Back about the making of the Beatles' last album, Let It Be.

https://www.youtube.com/clip/Ugkxx8oIi41Keva42bi__iyYmwQ3ln9Ou6EZ

Even with one of the greatest bands ever, co-creating can be incredibly difficult. In this three-part documentary you can watch the slow, messy and painful process of a team of incredibly talented humans come together to make brilliant music.

They missed their original deadline.
They fought and were barely able to stay together.
They had to get lots of outside help.
People not on their core team kept interrupting.
One team member quit. The team rallied and got him back on board.
There was enormous pressure to perform.

Ultimately, the group went through the messy, squiggly process of creation and drew on the unique creative talents of each band member, all their recording crew, the staff, their families and even the fans to create an amazing body of music.

What you see in this documentary is the creative process laid out raw in front of you. It's worth watching for inspiration. It's worth watching because it shows that, even though you might struggle when you are trying to co-create with others, the struggle is worth it and it can be a long and winding road, but you'll get there!

Clip from 'The Beatles: Get Back', directed by Peter Jackson, courtesy of Disney+ and Apple Corps Ltd.



bosak, , , gorman, bauldauf

06/12/2024

Whether you're meeting in-person or virtual, 𝐜𝐫𝐞𝐚𝐭𝐢𝐧𝐠 𝐭𝐡𝐞 '𝐬𝐩𝐚𝐜𝐞' 𝐟𝐨𝐫 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 𝐢𝐬 𝐞𝐬𝐬𝐞𝐧𝐭𝐢𝐚𝐥 𝐭𝐨 𝐭𝐡𝐞 𝐬𝐮𝐜𝐜𝐞𝐬𝐬 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐠𝐚𝐭𝐡𝐞𝐫𝐢𝐧𝐠. The space you choose should 𝐚𝐥𝐢𝐠𝐧 𝐰𝐢𝐭𝐡 𝐚𝐧𝐝 𝐫𝐞𝐢𝐧𝐟𝐨𝐫𝐜𝐞 𝐭𝐡𝐞 𝐩𝐮𝐫𝐩𝐨𝐬𝐞 𝐚𝐧𝐝 𝐝𝐞𝐬𝐢𝐫𝐞𝐝 𝐚𝐭𝐦𝐨𝐬𝐩𝐡𝐞𝐫𝐞 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐠𝐚𝐭𝐡𝐞𝐫𝐢𝐧𝐠.

Last week we ran a multi-day co-creation workshop for a client. It was held in a church sanctuary, full of 𝐥𝐢𝐠𝐡𝐭, 𝐰𝐨𝐨𝐝 𝐛𝐞𝐚𝐦𝐬 𝐚𝐧𝐝 𝐟𝐥𝐨𝐨𝐫𝐬, 𝐚𝐧𝐝 𝐚 𝐰𝐚𝐥𝐥 𝐨𝐟 𝐬𝐥𝐢𝐝𝐢𝐧𝐠 𝐠𝐥𝐚𝐬𝐬 𝐝𝐨𝐨𝐫𝐬 𝐭𝐨 𝐭𝐡𝐞 𝐨𝐮𝐭𝐬𝐢𝐝𝐞 𝐜𝐨𝐮𝐫𝐭𝐲𝐚𝐫𝐝 𝐠𝐚𝐫𝐝𝐞𝐧.

The workshop was about the climate crisis. It was appropriate to have light, ample space and a 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧 𝐭𝐨 𝐧𝐚𝐭𝐮𝐫𝐞 outside. We invited groups to take their work outdoors, own the space, make it their own. And they did.

As facilitators, we also drew the large group outside to circle up for a post-lunch 𝐬𝐭𝐫𝐞𝐭𝐜𝐡 𝐚𝐧𝐝 𝐛𝐫𝐞𝐚𝐭𝐡𝐢𝐧𝐠 𝐦𝐨𝐦𝐞𝐧𝐭, 𝐚𝐧𝐝 𝐭𝐡𝐞𝐧 𝐢𝐧𝐣𝐞𝐜𝐭𝐞𝐝 𝐞𝐧𝐞𝐫𝐠𝐲 𝐛𝐲 𝐫𝐮𝐧𝐧𝐢𝐧𝐠 𝐚 𝐬𝐞𝐭 𝐨𝐟 𝐞𝐧𝐞𝐫𝐠𝐢𝐳𝐞𝐫𝐬 before starting back at our work.

Contrast this to how we create the space for an online convening. While limited, we create a space in Miro or Mural in what we call the 𝐰𝐞𝐥𝐜𝐨𝐦𝐞 𝐰𝐚𝐥𝐥. Everyone is asked to go to the space a day or so before we convene and add their 𝐧𝐚𝐦𝐞, 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐚𝐛𝐨𝐮𝐭 𝐭𝐡𝐞𝐦𝐬𝐞𝐥𝐯𝐞𝐬, 𝐚 𝐩𝐡𝐨𝐭𝐨 𝐚𝐧𝐝 𝐚 𝐟𝐮𝐧 𝐩𝐫𝐨𝐦𝐩𝐭 like their favorite song growing up.

While the virtual space is much more challenging, we just kicked off a project using this technique and it really helped the team 𝐞𝐬𝐭𝐚𝐛𝐥𝐢𝐬𝐡 𝐚 𝐧𝐨𝐫𝐦 𝐨𝐟 𝐨𝐩𝐞𝐧 𝐬𝐡𝐚𝐫𝐢𝐧𝐠 𝐚𝐧𝐝 𝐬𝐞𝐭 𝐭𝐡𝐞 𝐭𝐨𝐧𝐞 for how we will engage together in the virtual space.

Regardless of where you meet, if you're convening people don't neglect the importance of the space you're using for the gathering. 𝐄𝐯𝐞𝐧 𝐢𝐟 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐚 𝐥𝐢𝐦𝐢𝐭𝐞𝐝 𝐛𝐮𝐝𝐠𝐞𝐭 and even if you're physical space is bland, 𝐭𝐚𝐤𝐞 𝐭𝐡𝐞 𝐭𝐢𝐦𝐞 𝐭𝐨 𝐢𝐧𝐭𝐞𝐧𝐭𝐢𝐨𝐧𝐚𝐥𝐥𝐲 '𝐜𝐫𝐞𝐚𝐭𝐞 𝐚 𝐬𝐚𝐟𝐞 𝐬𝐩𝐚𝐜𝐞' 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐤𝐢𝐧𝐝 𝐨𝐟 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 𝐭𝐡𝐚𝐭 𝐲𝐨𝐮 𝐬𝐞𝐞𝐤.

Even small gestures like the welcome wall or activities where you pause, circle participants up so everyone sees one another - 𝐭𝐡𝐞𝐬𝐞 𝐭𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐬𝐞𝐭 𝐭𝐡𝐞 𝐬𝐭𝐚𝐠𝐞 𝐟𝐨𝐫 𝐝𝐞𝐞𝐩𝐞𝐫 𝐚𝐧𝐝 𝐦𝐨𝐫𝐞 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐞 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐬𝐞𝐬𝐬𝐢𝐨𝐧𝐬.

05/21/2024

Would you VOLUNTEER to participate in an experience design workshop to improve the TSA experience?

A 𝐜𝐨-𝐜𝐫𝐞𝐚𝐭𝐢𝐨𝐧 𝐬𝐞𝐬𝐬𝐢𝐨𝐧 𝐜𝐨𝐮𝐥𝐝 𝐝𝐫𝐚𝐬𝐭𝐢𝐜𝐚𝐥𝐥𝐲 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐭𝐡𝐞 𝐬𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞, AND, make the whole 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐅𝐀𝐒𝐓𝐄𝐑 𝐚𝐧𝐝 𝐂𝐇𝐄𝐀𝐏𝐄𝐑.

WHAT I SAW TODAY GOING THROUGH TAMPA AIRPORT WAS DUMBFOUNDING:

🐍 Typical line to get to ID screening was ok, but even that could be improved (when there are 𝐨𝐧𝐥𝐲 𝐚 𝐟𝐞𝐰 𝐩𝐞𝐨𝐩𝐥𝐞 waiting, 𝐰𝐡𝐲 𝐝𝐨 𝐰𝐞 𝐡𝐚𝐯𝐞 𝐭𝐨 𝐰𝐚𝐥𝐤 𝐭𝐡𝐞 𝐰𝐡𝐨𝐥𝐞 𝐬𝐞𝐫𝐩𝐞𝐧𝐭𝐢𝐧𝐞?)

✅ The 𝐈𝐃 𝐜𝐡𝐞𝐜𝐤 𝐰𝐚𝐬 𝐚𝐜𝐭𝐮𝐚𝐥𝐥𝐲 𝐠𝐨𝐨𝐝. They used facial recognition and a driver's license scanner, and it was quick and efficient.

🍼 I was in line behind a young family with an infant and a toddler putting all their stuff in a dozen scanner trays was painful. It also took a lot of time and created a bottleneck. 𝐖𝐡𝐲 𝐝𝐨𝐞𝐬𝐧'𝐭 𝐓𝐒𝐀 𝐡𝐚𝐯𝐞 𝐚 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐟𝐨𝐫 𝐭𝐡𝐢𝐬?

👜 Putting your stuff in scanner trays is different at every airport. This 𝐥𝐚𝐜𝐤 𝐨𝐟 𝐜𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐜𝐲 𝐦𝐚𝐤𝐞𝐬 𝐞𝐯𝐞𝐫𝐲𝐨𝐧𝐞 𝐡𝐚𝐯𝐞 𝐭𝐨 𝐭𝐡𝐢𝐧𝐤 𝐚𝐧𝐝 𝐧𝐨𝐭 𝐤𝐧𝐨𝐰 𝐮𝐧𝐭𝐢𝐥 𝐥𝐚𝐬𝐭 𝐦𝐢𝐧𝐮𝐭𝐞. TSA staff have to literally yell these instructions to people in line.

♿ There was a line of people in wheelchairs waiting to go through the body screening 𝐣𝐮𝐬𝐭 𝐬𝐢𝐭𝐭𝐢𝐧𝐠 𝐰𝐚𝐢𝐭𝐢𝐧𝐠 for...I guess TSA to free up someone to help them through screening.

🔎 There was 𝐧𝐨 𝐜𝐥𝐞𝐚𝐫 𝐰𝐚𝐲𝐟𝐢𝐧𝐝𝐢𝐧𝐠 for where people merge into the body scanners. Just follow the person in front of you? Not as clear as that, actually.

⛔ On the 𝐨𝐭𝐡𝐞𝐫 𝐬𝐢𝐝𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐛𝐨𝐝𝐲 𝐬𝐜𝐚𝐧𝐧𝐞𝐫, 𝐭𝐫𝐚𝐲𝐬 𝐩𝐢𝐥𝐞 𝐮𝐩 behind the family stopping the entire line of people behind us.

👎 Finally, a humiliated woman was being intimately body frisked right at the end of the line, in front of everyone. I was embarrassed for her.

The 𝐰𝐡𝐨𝐥𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐢𝐬 𝐝𝐞𝐬𝐢𝐠𝐧𝐞𝐝 𝐚𝐫𝐨𝐮𝐧𝐝 𝐭𝐡𝐞 𝐥𝐮𝐠𝐠𝐚𝐠𝐞 & 𝐛𝐨𝐝𝐲 𝐬𝐜𝐚𝐧𝐧𝐞𝐫𝐬. There is no real design here, it's just a process with no consideration for the people involved.

05/13/2024

Where is work going? What are the big changes we can expect in the coming years in how work gets done?

I have been in several conversations in the past few weeks that have come at these questions from different angels. One thing is clear to me, 𝐩𝐞𝐨𝐩𝐥𝐞 𝐚𝐫𝐞 𝐦𝐨𝐫𝐞 𝐜𝐮𝐫𝐢𝐨𝐮𝐬 𝐭𝐡𝐚𝐧 𝐞𝐯𝐞𝐫 𝐚𝐛𝐨𝐮𝐭 𝐰𝐡𝐚𝐭 𝐭𝐡𝐞 𝐰𝐨𝐫𝐥𝐝 𝐨𝐟 𝐰𝐨𝐫𝐤 𝐰𝐢𝐥𝐥 𝐥𝐨𝐨𝐤 𝐥𝐢𝐤𝐞 𝐟𝐨𝐫 𝐭𝐡𝐞𝐦 𝐢𝐧 𝐭𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞.

As we move into a world of work where people are working less in-person, collaborating more with and through technology, and adjusting to demographic shifts in the makeup of the workforce, I think 𝐭𝐡𝐞 𝐟𝐮𝐧𝐝𝐚𝐦𝐞𝐧𝐭𝐚𝐥 𝐬𝐡𝐢𝐟𝐭 that will happen in how work gets done 𝐢𝐬 𝐭𝐡𝐚𝐭 𝐩𝐞𝐨𝐩𝐥𝐞 𝐚𝐫𝐞 𝐠𝐨𝐢𝐧𝐠 𝐭𝐨 𝐛𝐞 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐧𝐠 𝐛𝐞𝐭𝐭𝐞𝐫 𝐚𝐧𝐝 𝐬𝐦𝐚𝐫𝐭𝐞𝐫.

As AI works its way into every work application we use from email to your project management software, the messy and inefficient way work gets done today that we currently live with is going to become much more efficient and effective. 𝐖𝐞 𝐰𝐢𝐥𝐥 𝐡𝐚𝐯𝐞 𝐀𝐈 𝐚𝐬 𝐚 𝐩𝐚𝐫𝐭𝐧𝐞𝐫 𝐭𝐨 𝐡𝐞𝐥𝐩 𝐝𝐞𝐟𝐢𝐧𝐞 𝐰𝐨𝐫𝐤 𝐩𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐬 𝐭𝐡𝐚𝐭 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐞 𝐨𝐮𝐫 𝐡𝐮𝐦𝐚𝐧 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐫𝐞𝐦𝐨𝐯𝐞 𝐭𝐡𝐞 𝐰𝐚𝐬𝐭𝐞 𝐚𝐧𝐝 𝐟𝐫𝐮𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐟𝐫𝐨𝐦 𝐡𝐨𝐰 𝐰𝐞 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐞.

If you're interested in learning how this future with AI might look like, you should lean into learning as much as you can. A great opportunity for that is the 𝐓𝐞𝐚𝐦𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐀𝐈 𝐔𝐧𝐜𝐨𝐧𝐟𝐞𝐫𝐞𝐧𝐜𝐞 𝐜𝐨𝐦𝐢𝐧𝐠 𝐮𝐩 𝐭𝐡𝐢𝐬 𝐰𝐞𝐞𝐤𝐞𝐧𝐝. Check it out here https://www.teamingwith.ai/event1705

It's completely normal to be anxious about what your work is going to look like in five years time. There are a lot of factors that are amping up the rate of change at work. 𝐈𝐭'𝐬 𝐛𝐞𝐬𝐭 𝐭𝐨 𝐬𝐭𝐚𝐲 𝐚𝐛𝐫𝐞𝐚𝐬𝐭 𝐨𝐟 𝐰𝐡𝐚𝐭'𝐬 𝐡𝐚𝐩𝐩𝐞𝐧𝐢𝐧𝐠 𝐬𝐨 𝐲𝐨𝐮 𝐜𝐚𝐧 𝐛𝐞 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐬𝐡𝐚𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐜𝐡𝐚𝐧𝐠𝐞 𝐢𝐧𝐬𝐭𝐞𝐚𝐝 𝐨𝐟 𝐥𝐞𝐭𝐭𝐢𝐧𝐠 𝐭𝐡𝐞 𝐜𝐡𝐚𝐧𝐠𝐞 𝐡𝐚𝐩𝐩𝐞𝐧 𝐭𝐨 𝐲𝐨𝐮!