Fibre Alaska

04/26/2026

All Services Fully Restored
We are pleased to announce that the recent disruptions to our internet services has been fully resolved, and all systems are now operating normally. We would like to extend our sincere appreciation to all teams who worked diligently around the clock over the past few days to restore services to normal.

We sincerely apologize for any inconvenience this may have caused and are grateful for your patience during this time.

If you are still experiencing any issues, please do not hesitate to contact our customer support team, and we will be happy to assist you.

Thank you once again for your understanding. Thank you for supporting our service!

Fibre Alaska Team

04/21/2026

We’re currently experiencing an unexpected network interruptions and are actively working to resolve it as quickly as possible.
We understand how disruptive this can be and sincerely apologize for the inconvenience. Our team is investigating and will share updates as soon as more information becomes available.
Thank you for your patience—we’ll keep you posted.

02/08/2026

Dear Fibre Alaska Customer,
We would like to inform you about a scheduled power outage in your area that will affect your internet service.
Based on information provided by your power company, Please be aware of the following details:
• Start: Monday, February 9, 2026, at approximately 8:30 AM
• End: Monday, February 9, 2026, at approximately 11:30 AM
During this time, your service may be disrupted due to the power outage. Once power is restored, your Internet service may return immediately. If you continue to experience any issues after power is back, our technicians will work to resolve the disruption as quickly and safely as possible.
There is no need to contact customer service during the outage, as we will send you updates with the latest information.
Thank you for your patience and understanding.
Sincerely,
Fibre Alaska Team

10/12/2023

We are glad to inform you that the recent power outage in Juneau has been successfully resolved, and all internet services are now back up and running smoothly. We understand that the short outage this evening may have caused inconvenience, and we sincerely apologize for any disruption it may have caused.
We appreciate your patience and understanding during this brief interruption, and we remain committed to delivering reliable services to our community. If you have any concerns or questions, please don't hesitate to reach out. Thank you for your continued support.

10/07/2022

Future is getting here at the speed of light; we are doing this…
Today Byte Networking Fibre Alaska is building forward-looking last-mile fiber-optic network connecting all Gustavus homes and businesses and delivering the fastest, most dependable, and most affordable Internet access available. We live in exciting times. Gustavus is becoming a place where you can truly have it all, a wonderful place to live and work. We are building a "future proof" last-mile fiber optic network to deliver the fastest, most reliable, and most affordable Internet access, voice communications, and entertainment services to all Gustavus and Glacier Bay homes and businesses.
The first step is almost finished, and we would like to prepare to move on to the second phase of our planed project- To connect Gustavus to subsea fiber for the ultimate best connection speeds and quality. To complete this undertaking, because of the huge expense, we are applying for the Re Connect Grant to help us fund the Subsea Fiber for Gustavus and neighboring communities.
We hope to get your support once again! We can do it together!

04/07/2022

Please check out answers to FAQ about the Gustavus fiber optic expansion.

01/01/2022

Happy New Year, Gustavus!
Along with the best wishes for 2022, we would like to share the great news.
Recently US Government announced awards for the USDA Community Connect Grant that local Gustavus Internet Service Provider -Byte Networking LLC ( DBA Fibre Alaska) applied in December 2020. We were one of 72 applicants for this grant, one of 23 lucky ones nationwide that received the award from the US Government, and one of 2 awardees in our Great State of Alaska!
We sincerely appreciate the Community Connect program's recognition of Gustavus's economic and strategic importance. Fibre Alaska’s willingness to invest in rural Gustavus (when other companies were unable or unwilling to do so) was recognized and supported.
With the help of the USDA, we will be able to expedite the project, improve the middle mile and bring faster data speeds that will improve the everyday life of residents and business owners.
We want to express our sincere thanks to many of you who helped make this happen; we are happy that our hard work and efforts paid off.
Fibre Alaska will deploy a fiber-to-the-premises network to connect homes and businesses throughout the town. Gustavus proudly will be the first Community to have the most advanced fiber-optic local access network in Alaska.
Byte Networking dba Fibre Alaska- Community Connect application, submitted in December 2020, was strengthened by a flood of support from residents, business owners, and community leaders. We congratulate and thank everyone in Gustavus for making this a success!
Fibre Alaska is grateful for the support our Community Connects grant application received from the Denali Commission, our State of Alaska Representative Sara Hannan, Senator Jessie Kiel, Southeast Conference, City of Gustavus Council, other State agencies, and local organizations and community leaders for their support.
We couldn't have done it without the Community's support and are thrilled to be moving to the next phase of the project.
Our teams can't wait to get started. When the project is completed (we expect to make that reality within appx two years), everybody connected to Fibre Alaska Network would be able to work from home, watch entertainment, and study at ease.
We will keep you informed about the project's progress as the construction window opens in the summer.
We want to encourage residents and businesses to apply to be part of the network. The grant we received will cover the costs of installation of fiber optic lines, the equipment cost to residents, and the business owner's premises included in the grant area. We will also be able to provide a free fast internet service to many critical facilities in Gustavus for 2 years!
This grant is a huge opportunity for everyone in Gustavus, and we strongly encourage you to please take advantage of it!
Your Fibre Alaska Team

10/17/2021

I hope that you know , that you can
Get $50.00 off your monthly internet bill NOW.
For you our customer -Fibre Alaska is participating in the Emergency Broadband Benefit (EBB) Program to help bring financial relief to more Alaskans.

We believe that everyone deserves fast, reliable internet to access essential needs like education, healthcare, and work — especially during a pandemic.
Emergency Broadband Benefit is a new and temporary federal program enacted to help Americans afford internet service during the pandemic. Under this program, low-income households or those who experienced a substantial loss of income may receive a discount on the cost of internet service. Qualifying Alaskan households may receive a temporary $50 per month discount off an internet plan.
Before you contact us and can receive benefits, you must pre-qualify through the temporary federal Emergency Broadband Benefit Program.
There are many ways to qualify, and it might be easier than you Think.

To apply please follow one of the two links:

fcc.gov/broadbandbenefit or GetEmergencyBroadband.org

Once you receive the application ID, please contact us and we will sign you up in our system so you can get $50.00 off your internet bill, which will be paid by the EBB program.

If you have any questions, please do not hesitate to contact us at
[email protected] or by phone (907) 697-2704
Hve a great day,
Fibre Alaska team

The Emergency Broadband Benefit is an FCC program to help families and households struggling to afford internet service during the COVID-19 pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, virtual classrooms, and so much more.

09/11/2021

09/11/2021

Fibre Alaska is participating in the Emergency Broadband Benefit (EBB) Program to help bring financial relief to more Alaskans.

We believe that everyone deserves fast, reliable internet to access essential needs like education, healthcare, and work — especially during a pandemic.
Emergency Broadband Benefit is a new and temporary federal program enacted to help Americans afford internet service during the pandemic. Under this program, low-income households or those who experienced a substantial loss of income may receive a discount on the cost of internet service. Qualifying Alaskan households may receive a temporary $50 per month discount off an internet plan. (Tribal areas can get up to $75 off)

Before you contact us and can receive benefits, you must pre-qualify through the temporary federal Emergency Broadband Benefit Program.

To apply please follow one of the two links:

fcc.gov/broadbandbenefit or GetEmergencyBroadband.org

Once you receive the application ID, please contact us and we will sign you up in our system so you can get $50.00 off your internet bill, which will be paid by the EBB program.

If you have any questions, please do not hesitate to contact us at
[email protected] or by phone (907) 697-2704

The Emergency Broadband Benefit is an FCC program to help families and households struggling to afford internet service during the COVID-19 pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, virtual classrooms, and so much more.