02/10/2020
Global Response is seeking highly communicative & service-oriented individuals to work on our team.
Apply within: 411 Third St, Gwinn MI 49841 8-4:30
Full Time Shifts available for Member Service Ambassador job openings:
1:00p-9:00p
Jobs are filling daily.
Come in and Apply this Monday through Friday 8a-4:30p.
We want to meet you! Immediate hire opportunities pending testing, interviews & background checks.
This job is located at: 411 Third St, Gwinn MI 49841
The Mission – We make it simple to be you by using biometrics to build a connected world that is smarter and more secure. Our members expect a frictionless experience at over 30 participating airports and sports arena. At Global Response we all report directly to the customer. We aim to surprise and delight, building trust in our brand with every experience.
You will:
Provide the highest quality of service possible.
Handle multi-channel interactions such as inbound phone calls, e-mail, and chat correspondence.
Proactively look for solutions to customer issues, while seeing them through to completion
Provide accurate information to customers and provide patience, empathy and sound judgement.
Ensure proper security procedures are followed on all client interactions to support PCI Compliance
Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer
Learn and retain a thorough working knowledge of all existing and new policies and processes for the client
Achieve assigned Key Performance Indicators – e.g., Response Times, Quality, Customer Satisfaction
Attend team meetings/additional training sessions as scheduled
Participate actively in the team environment, providing customers consistent and accurate information from all team members.
Performs other duties as assigned.
You have:
At least one-year customer service or hospitality industry experience, with a focus on high level of quality service.
Ability to make a difference in the customer experience by personalizing the interaction to exceed customer expectations
A strong first impression by greeting each customer with a positive attitude to instill customer confidence.
Attention to detail by remembering names and key points of the conversation so the customer doesn’t have to repeat themselves
Good verbal and written communication skills with an ability to speak accurately, using proper grammar, and good enunciation
Ability to listen attentively/review purposefully and to use information provided by customers to tailor
Responses and actions to meet the customer’s specific needs
Ability to effectively question customers to obtain information needed to process customer requests
Ability to share information with others to raise awareness of potential needs and concerns
Ability to work in a fast-paced, dynamic, changing environment
Ability to type 30-40 wpm minimum with accuracy
Ability to respond quickly to changing needs and adapts as necessary to meet new challenges
Ability to handle multiple tasks without becoming visibly overwhelmed or flustered
Ability to organize and follow-up multiple tasks/details with accuracy and timeliness and a sense of urgency.
Ability to troubleshoot
Ability to adhere to all organizational policies and procedures.
Admits mistakes and takes prompt action to correct them
Holds self- accountable for delivering consistent quality results
Ability to operate a phone system, personal computer
Great communication skills
Customer centric
Team player
Focus, Commitment, Cooperation, Getting it done (roll up sleeves attitude), Integrity, Initiative
Thrives in culture of healthy debate, committed to candid feedback
Adaptive to change, comfortable in ambiguity
We offer:
Friendly, intelligent colleagues who value feedback and love learning as much as you do.
A talented customer experience team who are the best in class.
A consistently evolving and data-driven startup environment.
What is our team like?
We are an energetic, creative group of individuals in an environment where you will feel welcome and valued.
We are using technology to improve the travel experience. If you love problem solving in action, there is
no better place.
We run on integrity. We incorporate our values into everything we do.
What are Global Response rewards, benefits & perks?
This list is expanding all the time!
The best part, you'll enjoy a free client membership!
Competitive compensation.
Paid training.
Open office environment.
There’s even more to come—we are growing our benefits as we speak!
Minimum Requirements:
High School Diploma or Equivalent
2 years of experience in Customer Service, Hospitality (Front Desk) or High-end Premium Retail
Flexible work schedule
Benefits:
Bi -Weekly Pay
Paid Training
Opportunity for growth & more
Full Time Shifts available.
We are open all year, including weekends & holidays.
For more information, call 866-941-3070 or submit your resume.
Job Type: Full-time
