Synergy Dental Support Solutions, LLC

09/30/2026

RCM BASIC #05

YOUR AGING REPORT IS TELLING YOU A STORY.

An aging report isn’t just a list of balances.

It can show you where your revenue cycle is breaking down.

Don’t just look at the total A/R. Look for the patterns. 👀

Are balances consistently aging with one payer?
Are certain procedures getting held up?
Are claims waiting on attachments or documentation?
Are small balances being ignored?
Is one aging bucket growing month after month?

Your aging report should lead to questions → investigation → action.

Because sometimes the problem isn’t the insurance company.

Sometimes the report is showing you a process problem inside the practice.

READ THE REPORT → FIND THE PATTERN → FIX THE PROCESS → MOVE THE MONEY 💰

💙 Synergy Dental Support Solutions
From Chairside to Check — Where Documentation Meets Dollars

09/28/2026

STOP CHECKING CLAIMS. START WORKING THEM.

There’s a big difference between checking a claim and working a claim.

Checking tells you:

“Yep. Still pending.” 😬

Working it asks:

WHY is it still pending—and what needs to happen next?

A claim status is information. RCM is action.

When you work a claim, you’re looking for the next step: Does it need documentation? An attachment? A corrected claim? COB information? An appeal? A payer call?

And most importantly:

Who owns the next action, and when are we following up again?

Don’t just touch the claim and move on.

STATUS → INVESTIGATE → ACTION → FOLLOW UP → RESOLVE 💰

💙 Synergy Dental Support Solutions
From Chairside to Check — Where Documentation Meets Dollars

09/24/2026

🚨 BACK TO RCM BASICS #03

CLEAN CLAIMS START CHAIRSIDE. 🦷

Your billing team can’t submit what your clinical team didn’t document.

Before a claim ever reaches the insurance company, the information needed to support it should already be in the clinical record.

That means documenting things like:

🦷 Diagnosis and clinical findings
🦷 Tooth numbers and surfaces
🦷 Appropriate radiographs and/or images
🦷 Periodontal findings when applicable
🦷 Treatment performed and materials used
🦷 A clear narrative when additional explanation is needed

When documentation is incomplete, your RCM team ends up chasing information after the fact—and that can mean delayed claims, requests for additional information, denials, and slower payment.

RCM isn’t just a front-office responsibility.

It starts in the operatory.

DOCUMENT → SUPPORT → SUBMIT → GET PAID 💰

That’s why at Synergy Dental Support Solutions, we believe revenue cycle management truly runs From Chairside to Check.

💙 Synergy Dental Support Solutions
Where Documentation Meets Dollars

09/21/2026

Congratulations Dr. Freatis and her team!!

Welcome aboard

09/21/2026

🚨 BACK TO RCM BASICS #02

SUBMITTED ≠ PAID

Seeing “submitted” in your software does not mean your job is finished.

A claim can be submitted and still be:

🦷 Rejected before it ever reaches the payer
🦷 Missing an attachment or documentation
🦷 Waiting for additional information
🦷 Held up by coordination of benefits
🦷 Pending review
🦷 Denied and waiting for someone to take action

One of the most dangerous assumptions in RCM is:

“We sent it, so now we wait.”

Nope. 👀

A strong RCM process doesn’t just send claims. It makes sure they make it all the way through the revenue cycle.

SUBMIT → TRACK → WORK → RESOLVE → PAID 💰

Sending the claim is only the beginning.

💙 Synergy Dental Support Solutions
From Chairside to Check — Where Documentation Meets Dollars

09/19/2026

🚨 If your insurance claims are aging, they aren’t getting better with time.

One of the biggest RCM mistakes I see in dental practices is assuming that because a claim was submitted, someone is working on it.

Unfortunately… that’s not always the case.

A claim sitting at 30, 60, or 90+ days could be waiting on:

🦷 Additional documentation
🦷 X-rays or perio charting
🦷 A corrected claim
🦷 Coordination of benefits
🦷 Information from the patient
🦷 An appeal
🦷 Or sometimes… a simple phone call

And every day it sits unresolved, your practice is essentially providing an interest-free loan.

Good RCM isn’t just about sending clean claims.

It’s about knowing what happened after you sent them.

At SDSS, we believe in following the money all the way from chairside to check. 💙

When was the last time someone really worked your insurance aging report — not just looked at it?

Synergy Dental Support Solutions
Revenue Cycle Management • Training • Systems • Support

09/11/2026

Today, we remember.

We remember the lives lost.
We honor the first responders who ran toward danger when others were running away.
We remember the families whose lives were forever changed.

And we remember how, in the days that followed, we weren't divided by our differences. We were simply **Americans standing together.** 🇺🇸

May we never forget the courage, sacrifice, compassion, and unity we witnessed in one of our nation's darkest moments.

From all of us at **SDSS**, we pause today to honor their memory.

**Never Forgotten. 9.11.01.** ❤️🤍💙

09/05/2026

07/27/2026

Insurance companies and courts are judging your documentation, and most practices don't grasp how exposed they are, writes Kathy James, founder of Synergy Dental Support Solutions, LLC.

Learn more 👉 https://buff.ly/LERAIFm