08/18/2026
Over the years, I have learned that the problem someone asks me to solve is not always the real problem.
The visible issue may be rising costs, missed deadlines, insufficient staffing, or the need for a new system. But when we slow down and look more carefully, we may find that the real issue is something else entirely.
That is why I believe good consulting begins with listening—not immediately recommending a solution.
I recently launched the new Holland Resource website as a home for my consulting work and writing. One of the first articles is about this lesson:
“The Problem Isn’t Always the Problem.”
You can read it here:
https://hollandresource.com/the-problem-isnt-always-the-problem/
I would be interested to know whether you have encountered this in your own work or organization.
Customer / Operational Problem-Solving The Problem Isn’t Always the Problem ByDan Holland August 14, 2026August 15, 2026 One of the first things you learn in consulting is that the problem you’re asked to solve isn’t necessarily the problem that needs to be solved. A client may say, “We need...
