City of Highland Communication Services

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City of Highland Communication Services HCS is a municipally-owned telecommunications company that provides advanced fiber optic services; i

Established in 2010, Highland Communication Services (HCS) is a municipally-owned telecommunications company that provides advanced fiber optic services; including voice, data and video, to the Highland community in order to better serve the needs of the local businesses and residents. HCS was developed in response to overwhelming support from citizens to create a fiber-to-the-premises system. The growing, enthusiastic organization strives to improve Highland’s quality of life and strengthen business opportunities. After the passing of the Telecommunications Act of 1996, much of the private telecommunication service providers that were in the community were bought out by larger corporations. As a result, Highland’s location, just thirty minutes from St. Louis and surrounded by other larger municipalities, began to play a factor in the rate of speed at which telecommunication providers services the community. Because there were larger populations and more businesses located just 5-10 minutes away, these private companies placed a higher priority on servicing the communities that had a higher return on investment.

09/29/2026

Highland Communication Customers,

Please be advised that all services will be impacted while we perform routine maintenance on Thursday, October 1st, between 12:00am and 5:00am.

We do not expect services to be unavailable for the entire maintenance window however, you should anticipate brief interruptions to TV, Internet and Phone services at various times during this period.

If your service has not been restored by 7:00am on October 1st, please contact us at 618-654-1519 or email [email protected] for immediate assistance.
Thank you for your patience and
understanding as we complete these network improvements.

09/23/2026

We have Good News!
Crews have completed repairs to the damaged cable infrastructure, and we are happy to confirm that data services have returned to normal.
If you are still experiencing issues with your data service, please contact our office by text or phone at 618-654-1519, and we will be happy to assist you.

We sincerely appreciate your patience and understanding while crews worked to resolve this issue. Thank you for your continued business!

09/23/2026

HCS customers, splicing crews are back on site this morning and will continue working on the damaged cable infrastructure that was located yesterday evening.

As reported yesterday, data customers may experience slower than normal speeds until the repair is completed.

Your patience and understanding as crews work to restore normal service is appreciated.

We will continue to provide updates as information becomes available.

09/22/2026

Dear HCS customer, we are aware of an issue affecting one of our data circuits, and we are working closely with our circuit provider to resolve the issue as quickly as possible.

During this time, data customers may experience slower than normal speeds. We have received very few updates from our circuit provider, but as we receive additional information, we will be sure to pass those updates along to you.
We apologize for any inconvenience this may cause and appreciate your patience and understanding while we work to restore normal service.
Thank you for being our valued customer.

09/09/2026

We are happy to report that Victory TV service has been restored. If you are still having issues with your service, please call our office at 619-654-1519.

Have a great evening!

09/09/2026

We’re aware of an issue with our circuit provider that is currently affecting Victory TV service. Our team is actively working with the provider to get things back up and running as quickly as possible.

We appreciate your patience and understanding while we work to resolve this. We'll share additional updates as soon as they become available.

08/10/2026

Highland Communication Service customers,
please be advised that all services will be impacted while we perform routine maintenance on Thursday, August 13th between 12:00am and 6:00am.
We do not expect services to be unavailable the entire maintenance window however, you should anticipate brief interruptions of TV, Internet and Phone services at various times during this period.

If your service has not been restored
by 7:00am on August 13, please contact our office at 618-654-1519 or via email at [email protected].
Thank you for your patience and understanding as we complete these network improvements.

06/06/2026

Victory TV service has been fully restored. If you are still experiencing issues, please contact us for assistance. We appreciate your patience and understanding while our provider worked to resolve this matter.

Thank you for your continued trust in HCS, we wish you all a safe and enjoyable weekend.

06/05/2026

Our service provider has dispatched additional technicians to assist with isolating and repairing the fiber cut. At this time, no ETR has been given. We will continue to update you as more information becomes available.

We appreciate your patience and understanding.

06/05/2026

Victory TV Outage Update: Splice teams are actively working to identify the exact location of the fiber break. Once located, repair work will begin immediately. Thank you for your continued patience.

Address

1115 Broadway (Inside City Hall)
Highland, IL
62249

Opening Hours

Monday 8am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4:30pm

Telephone

+16186541519

Website

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