10/14/2026
Educational, not legal advice
HR + AI: The Open Enrollment Question 👀
Employee, Friday at 4:59 PM:
“Quick question before you log off… Which plans cover orthodontia, what’s the HSA contribution, and is Friday the enrollment deadline?”
HR:
“I’m pretty sure it’s the 31st… and I think the HSA amount is $___.”
The HR horror?
Answering from memory instead of checking the plan document. 😬
THE FIX:
✔️ Point employees to the official plan document, not your memory.
✔️ Keep benefits questions in a channel that can be referenced later.
✔️ Never give an enrollment deadline answer you have not verified with the plan or carrier.
Plan rules, deadlines, and eligibility vary by employer and plan. Verify before you advise.