A: Yes, ProAction Restoration is licensed and insured. We are also a member with . Q: What is included in your Restoration Service? A: Our Restoration Service includes: Fire Restoration, Fire, & Smoke, Move Outs, Contents Restoration, Emergency Services, Water Removal Dehumidification Storm Response Mold Remediation, Air Ducts & HVAC, Carpet & Upholtery Cleaning Services, Drapes & Blinds, Ceilings
& Walls Deodorization
Q: How many items can be restored after a fire? A: With today's technology, ProAction Restoration can be effectively clean and restore many items in record time. The only limits would be if there was areas scorched but even then, with good wood refinishing available some of these precious furnishings and personal items can be repaired and restored very effectively. Q: Are all fire damages alike? A: No, not all fire damages are alike. Each home and business contain different materials that burn and create their own cleaning and restoring challenges. Let's go over the four main categories of fire damage and smoke damage cleaning sources. Natural substance smoke residue – Natural items that burn can be paper, wood, and other items containing those substances. The color of these residues are usually black and gray. These smoke residues can be cleaned using a vacuum and dry sponge. Reader be careful, because smoke particles can be the size of .004 microns. These particles are small enough to go anywhere in the dwelling, even inside wall cavities. It may not bother you if the smoke particles are in the wall cavities, but each particle causes a smoke odor. Not removing these particles can lead to unsolved odor issues. There are solutions to the smoke particle residue removal such as ozone and other processes which proffessional fire damage restoration contractors and fire damage restoration cleaning companies have. Protein substance smoke residue - Chicken, beef, and other proteins when burned make a greasy mess all over. Cleaning these residues takes training and understanding of protein burn cleaning. Synthetic substance smoke residue - To put in simply, any type of plastic or derivative of plastic when burned becomes very smeary to the touch. Again cleaning these types of fire damage residues are complicated and needs specialized training to do correctly. Oil burner malfunction residue – Otherwise known as a "puff -back," this residue is caused simply by a oil burner misfiring and then shooting burnt oil residue through the heating system, and then distributing the residue through the house. Q: Will you assist me with my insurance claim? A: Yes, we offer assistance with all Insurance Claims. All you need to do is sign an authorization form identifying us as your selected contractor and we will start negotiating directly with the insurance company. Once we have reached a settlement, a check will be issued to you. The insurance company will only issue payment to the policy holder unless you sign a document indicating otherwise. Q: When does your work begin? A: Our fire, water or storm restoration service starts as soon as the customers/insurance company are in agreement with scope and price. Q: How long will the fire restoration process take place? A: There are many services and variables involved in the fire restoration process. Therefore, it is difficult to predict exactly the duration of the whole process. However, we assure you that we will speed up the process to help you get back to your normal life. Q: Can I clean up the house after the water damage myself? A: There are certain things you can do yourself. However, we do suggest that you consult the professionals first.
