DSL Direct LLC

12/31/2025

The next chapter of is here! Let's meet it with bold new words & stories. These ARE the days, my friends! Thanking The Green Sheet Inc. for publishing my final bylined post of 2025 and Laurent Cochet, founder & CEO of AI InterConnect Podcast and Sam Sharma, Trusted AI Consultant, MBA, MSc💡 and founder of Elevate AI Tech, for insights! 🎉 Happy New Year!

12/26/2025

The Space Between the Fingers https://dsldirect.substack.com/p/the-space-between-the-fingers

12/19/2025

What better example of customer-centric than , with customers initiating, directing and controlling the experience? As demand grows for automated self-service, experts have seen devices become more personalized and accessible and say there’s still room for improvement.

There may be no better example of customer-centric commerce than vending, with customers initiating, directing and controlling the experience. As demand grows for automated self-service, devices are becoming more personalized and accessible.

12/16/2025

🟥 Vending has come a long way from drinks and snacks, though the Classic Coke machine & other familiar icons will always have my heart. 🥤 🍔 🎰 ❤️

🟥 What’s exciting today is seeing these stalwart workhorses paired with agile, intelligent, intuitive technology, which we explore in my Vending Times article, "Classic vending with a modern twist, Part 1." 🔌 💡 🔌

🟥 Many thanks to Worldline's Claus Gehne, head of vertical, vending, and adjacent markets and Pierre VEILLON, mobility and self-service marketing manager, for insights and to Judy Mottl, Sandra Carpenter & Gug Kyriacou for helping bring this two-part series to life. 💥 💥 💥 https://www.vendingtimes.com/blogs/classic-vending-with-a-modern-twist/

11/26/2025

The kaleidoscopic world of , as reflected in this year's Singapore Fintech Festival's branding, is rich with color, diversity, and choice. Why can't our writing be that way?

10/31/2025

Fun charting evolution with Vending Times editor Sandra Carpenter!

10/28/2025

When Buy Now, Pay Later (BNPL) first appeared, it looked like installment credit, but as adoption grew, so did our understanding of what it could be. Like Stuart Kauffman’s theory of the adjacent possible, each step of the journey unlocks potential of financial behavior, risk, and opportunity. What began as a checkout option has become a catalyst for reimagined consumer credit.

The J.D. Power 2025 U.S. Credit Card Satisfaction Study, published Aug. 14, 2025, highlighted customer satisfaction rates with card issuer post-sale and third-party BNPL. John Cabell, managing director of payments intelligence at J.D. Power, noted that card issuers in the current economy face challenges in delivering the right card options to the right customers.

Bryce Deeney, CEO of equipifi, a BNPL provider for banks and credit unions, believes financial institutions can leverage established relationships to compete with third parties and keep customers engaged and financially healthy.

See comments for a link to the story in The Green Sheet Inc.

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10/13/2025

Thank you Laurent Cochet for inviting me on the AI InterConnect Podcast. It was a joy to reflect on my journey, from early days to The Green Sheet Inc. and here at DSL Direct, and explore topics I rarely pause to consider, like the craft behind my writing and the magic of turning ideas into stories.

See comments for a link to the full episode: " , & : Dale Laszig on Messaging That Actually Works in 2025"

11/20/2024

PayPal, eBay, Amazon.com, Walmart, Best Buy and numerous brands use passkeys. I enjoyed discussing our industry's journey with Andrew Shikiar, executive director, FIDO Alliance and Emily Baxter, payments consultant, RPY Innovations.

Amazon, Google, Apple, and many others now support passkeys, a method of logging into secure accounts without entering a password.

08/13/2024

Experts say you really can have it both ways: personalized that protects With special thanks to and thought leaders for insights and commentary in Practical Ecommerce

Ecommerce merchants must balance personalized selling and customer privacy.

07/22/2024

I'm excited to be part of Identity Day London, and would love for you to join me! Hosted by Caf, this event will dive deep into the importance of identity management in today's world, from onboarding to fighting fraud, ensuring regulatory compliance, generating revenue, and more. Don't miss this opportunity to help shape the future of identity in Europe!

Identity Day London will take place on September 18, featuring top-notch content with over 30 expert speakers and professional networking.
Click here to learn more and register: https://lnkd.in/enB4w_yv