09/15/2025
One of our customers looking for resources in India.
Customer Success Manager (CSM)
Number of Positions- 2
Remote
EST hours
Customer Success Manager (CSM)
We are seeking a highly motivated and client-focused Customer Success Manager (CSM) to join our team. Each CSM oversees a portfolio of approximately 200 client accounts and serves as the trusted advisor and primary point of contact for their success.
What We’re Looking For
The ideal candidate thrives in a fast-paced, less-structured startup environment where autonomy, initiative, and a team-first mindset drive success. We’re especially excited about candidates with a background in athletics who can connect naturally with coaches, ADs, and school leaders.
Key qualities:
* Organization – able to manage a large book of clients without letting details slip.
* Patience – steady under pressure, with a calm and professional demeanor in every interaction.
* Proactivity – anticipates client needs and acts before issues arise.
* Charisma – builds rapport easily, engaging stakeholders at every level.
* Athletic Attitude – competitive, resilient, and able to “talk the talk” with athletics departments.
Key Responsibilities
Account Management
* Manage and maintain a portfolio of ~200 accounts, acting as the go-to resource for all customer needs.
Customer Engagement
* Develop strong, long-term relationships with stakeholders, ensuring clients see continuous value from our solutions.
Showcase Score Management
* Monitor and drive improvement in showcase scores by identifying risks, implementing action plans, and promoting adoption.
Referral Development
* Cultivate opportunities for customer referrals, testimonials, and case studies by delivering exceptional results.
Onboarding & Training
* Guide new clients through onboarding to ensure smooth implementation, adoption, and training.
Renewals & Retention
* Lead renewal conversations, minimize churn, and ensure consistent customer satisfaction through proactive engagement.
Customer Advocacy
* Act as the voice of the customer internally, sharing feedback with product, sales, and leadership teams.
Data-Driven Insights
* Track account health metrics and usage data, turning insights into actionable strategies.
Collaboration
* Partner with sales, marketing, and support to ensure a seamless customer journey and strong cross-team alignment.
Work Hours
US East Coast - 9AM to 5 PM
Work Location
WFH - must have reliable internet and computer - non-noisy environment
Communication
Excellent English speech and writing skills
