Complete Network Management, Inc.

Complete Network Management, Inc. South Louisiana's premier Technology Provider IT Consulting Services, Hardware/Software Sales, Website & Hosting Services, Security Auditing, Etc.

07/11/2022

CNM is looking for a receptionist to join our growing team. The ideal candidate will have a positive attitude, be friendly, efficient and organized. Primary duties are listed below, but you should also be flexible to assist as needed:

*Greet guests (both in our lobby and on the phone) in a warm and friendly manner
*Answer phones, screening and forwarding as necssary
*Prepare envelopes and mailings
*Check mail and send out pacakges
*Run errands as needed
*Assist office staff as needed
*Take inventory of office supplies and restock as needed
*Offer administrative support across our entire team, helping to streamline processes wherever possible

If you feel like you'd be a good fit, please submit an application today!

02/21/2022

Our firm seeks a knowledgeable, talented, and industrious Network Engineer. You will work alongside the IT support team to ensure the maximum performance of a high traffic network infrastructure while maintaining system integrity. Internal networks you will handle include computer, voice, and firewall. You also must have in-depth knowledge of networks with a focus on high-level design and planning. Our ideal candidate knows how to collaborate on large-scale projects but can also complete assigned tasks on their own.
Network Engineer Duties and Responsibilities
Design, develop, implement, and maintain network infrastructure
Determine network bandwidth needs and recommend measures to meet those requirements
Conduct network modeling and analysis to construct a reliable, high-performance integrated network
Direct system installation
Program routers, switches, and other network hardware
Configure DNS servers
Maintain firewall and manage security related to hacking
Manage owned domain names
Schedule updates and upgrades
Collaborate with network architects to optimize system performance
Design, implement, maintain, and troubleshoot VOIP phone systems
Maintain and troubleshoot video surveillance systems
Network Engineer Requirements and Qualifications
2+ years of experience in IT, security or systems support, or network administrator positions preferred
Additional certifications preferred, such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP),Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solutions Associate (MCSA), CompTIA Network+
Familiarity with various network types including LANs, WANs, WLANs, SANs, and VoIP networks
Excellent communication and problem-solving skills
Attention to detail

If you think you'd be a good fit as a member of our team, apply today.

02/21/2022

We are seeking a detail-oriented, thorough, and organized help desk employee to join our growing team. In this position, you will be responsible for providing technical assistance and support to clients with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Help Desk Duties and Responsibilities
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Respond to customer queries by phone, email, and ticketing system
Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
Document internal procedures
Maintain daily performance of computer systems
Ask educated questions and listen to customers to determine root cause of issues
Work through the problem-solving process with customers, empowering them to do the same in the future
Run diagnostic problems to resolve problems
Clean up computers
Train incoming staff
Report significant and recurring issues to the tier-2 support team
Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems
Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customer to ease in troubleshooting
Help Desk Requirements and Qualifications
Ability to diagnose and resolve basic computer/technical issues
Excellent communication skills
Keen attention to detail, memory of patterns, and interest in problem-solving

01/12/2022

Complete Network Management is looking for qualified candidates to fill our service dispatcher position. The ideal candidate will be charismatic, detail oriented, able to multi-task, attentive, and organized. Some of the duties and responsibilities are:
• Greeting incoming customers and/or calls
• Scheduling and dispatching engineers to service calls
• Relaying information such as service tickets and other messages or information to and from field engineers
• Speaking with supervisors or customers to resolve problems, requests for services or equipment
• Preparing daily work schedules
• Preparing service tickets for engineers to work
• Organizing and managing service tickets for incoming requests
• Focus on follow-up and quality of service to ensure customer satisfaction
If you think you’d be a good fit and member of our team, please apply today.

11/04/2021

We are looking for a network technician to take on the tasks of network maintenance and management for multiple systems.

The ideal candidate will be competent with a passion for technology. An analytical mindset will be essential for effective troubleshooting and improving network's functions. Great communication, organizational skills, honesty and superb ethics are a must. If you are a team player with a desire to learn and grow in an ever changing industry, you may be a great fit for our team.

If you are interested in joining our team, apply today!

04/21/2021

CNM is Hiring!

Senior IT Administrator Complete Network Management Inc. - Houma, LA

Job Description
We are searching for a highly motivated individual looking for a system administrator /network engineer position in a fast paced, challenging environment with an established solutions provider. This is an excellent opportunity with an above average compensation package for the right person who can be a multi-talented, dynamic, hard charging professional.
Our company is headquartered in Houma, Louisiana one of the top 10 happiest cities to live in the US! We are looking for only the best network engineers and/or system administrators with proven track records and abilities who have the desire to work with other highly skilled, professional and motivated individuals in a team environment. If you aspire to work for a company where you can truly make a positive impact and be part of a team, CNM welcomes your interest.
Required Skills:
Must have a passion for the latest in technology.
Experience in LAN/WAN network design and support.
Bachelor’s degree preferred but not required.
A+, NET+,MCSE, CCNA, CCNP preferred.
Experience with most recent versions of Microsoft Server, 2012R2/2016.
Experience with Active Directory and Group Policy.
Experience with Microsoft Exchange, 2013/2016/O365.
Experience with server virtualization including MS Hyper-V or VMware.
Good Working Knowledge of TCP/IP, routers, and switches.
Experience with ITIL Standards.
Possess excellent written and oral communications skills.
Well organized with excellent documentation skills.
Professional, positive and pleasant disposition with clients and coworkers.
Duties and Responsibilities :
Perform role of technical leader as assigned for customer projects
Investigate applications of new technologies and networking techniques
Oversee and assist in creating complete documentations including White Papers, Scopes of Work, Project Designs and Proposals, and Visio Network Diagrams
Perform repair and troubleshooting for customer service orders
Maintain a high level of technical expertise
Provide technical support and assistance to CNM team members
Cooperate with company leaders to meet corporate growth and financial goals.
Who We Are
CNM is a Microsoft Partner company as well as the leading Dell Reseller in Louisiana. We are led by vision, values, and integrity. Our business is built around serving our customers' needs and keeping their networks reliable, secure and innovative. CNM provides proactive desktop, LAN, and WAN support. We provide our clients with Business Intelligence, Disaster Recovery and Business Continuity Consulting and Project Management. Our focus is on small to medium sized companies.
Job Type: Full-time
Salary: DOE
Job Type: Full-time
Required experience:
• System Administration: 2 years

03/23/2020

Is your team trying to remain productive while working from home? Our team is standing ready to assist you with a SECURE remote access solution. Please call our office at 985.580.3040, and speak to one of our engineers.

03/21/2020

To all by computer savvy friends and those not so savvy.

Our nation is highly dependent on our internet working well over the next few weeks. Many nation states would love nothing more than to cause it to fail.

Many of our friends and neighbors are working from home on systems that may not have the latest security applied.

Also, many of our friends and neighbors don't understand all of the do's and don't of cyber-hygiene. (Keeping their computers clean and not clicking on stuff their are not supposed to.)

They make a ripe target for our enemies and our enemies know it.

Friday (today), I have seen malicious cyber activity like I have never seen before.

I know it will continue into the weekend and into the coming weeks to try and disrupt our progress and panic us.

They will continue their social media campaign to distribute seemingly credible information that scares the crap out of people who don't know how to identify false information.

Please reach out to your friends and neighbors and lend a hand in ensure they are informed on the basics and help them secure their systems.

Post your suggestions on how they can ID malicious behavior and suggest your favorite security software for their workstations.

Here's my basic list:

Passwords:
1. Enable mfa on everything you can. (the single most important step!)
2. Use different passwords on every site. Use a password manager. I like lastpass.

Your home computer:
1. Make sure you have all of your windows patches up to date.
2. If you are not using Windows 10, upgrade to it. If your system is not capable of running windows 10, then please do not work remotely from home using anything that cannot be fully patched.
3. Ensure you have a GOOD antivirus software installed. Free AV software is worth what you paid for it. My favorite is Webroot. (Its not expensive.) If you have av software, check to ensure it is not expired and that it is up to date.
4. Don't use old browsers. use Chrome. Its the safest in my opinion.
5. If you have a toolbar at the top that showed up and you don't know how to get rid of it. Contact someone you know that can help. Its a problem if you don't know how it got there.
6. Run a malware scan on your computer. Use Malwarebytes or SuperAntiSpyware. They work great and they are free.
7. Uninstall any unused software that you have on your workstation. If your kids installed Roblox and a bunch of stuff you don't recognize, uninstall it. They can reinstall it when you don't have to use it for work anymore.
8. Open Task Manager, go to Startup, and disable any unused applications.
8. Don't click on links that were sent to you in an email. If you need to follow the link, type it in your browser. Many bad guys will disguise the link they are using behind the hyperlink.
9. Be paranoid. If you didn't expect the email, then take its contents with skepticism. Sometimes, the bad guys actually can write good Engrish...If it has bad grammer, delete it.

Social Engineering:

1. The best way to kill our country is for us all to panic. Nation states have been spreading things through social media, text messages, and rumor to attempt to panic our population and irritate an already fragile situation.

Please DON'T BUY INTO IT!!!

If you did not verify that the source of the information is credible YOURSELF!!!! Don't pass the information on as gospel. The national news is not always a credible source as it has been in the past.

This week, I've been approached by panicked friends and clients who have heard somethings that have scared the crap out of me. When I checked thoroughly...it was false.

2. If someone calls you from visa about your credit card hang up. If someone calls you and its automated, hang up.

3. If you get a "super flashy" antivirus alert. close all browsers using the X in the upper right corner and reboot. (You should recognize a normal AV alert. If not call someone.)

4. Microsoft or any other vendor will not call you to fix your computer.

5. No one will call you from the government and try to give you free stuff. Hang up.

WORKING FROM HOME?

You have limited bandwidth. It will be slower than at the office.

The following suggestions will help:
1. Turn off all streaming of TV's that you are not actively watching if you are a cable cutter.
2. have your kids use only one device. Don't let them watch Netflix and watch youtube on their tablets at the same time. Pick a TV, put a show on, and share. (like we used to do.)

I say all of this to ensure the people that I love and the country that I love, to stay vigilant through these times.

We have to come together as family and do whatever we can to ensure our country recovers as quickly and efficiently as possible.

The internet plays a key role in this recovery. Do everything you can to help everyone you know be on high alert and not let these nation states infect our systems.

PLEASE SHARE

Address

649 Enterprise Drive
Houma, LA
70360

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

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