09/16/2021
This position is responsible for aiding individuals and their families in understanding housing options, resulting in the determination of eligibility. Case Navigators will be required to consider all special circumstances of the individual's needs to reduce their barriers to assist. The Case Navigator must demonstrate competency in assessment, advocacy, problem-solving, and service planning skills.
Essential Duties and Responsibilities:
• Receive direction from Project Manager, Lead Case Manager, and Technical Assistant for program needs.
• Interviews clients or authorized representatives to gather information to assess service needs.
• Coordinates and assists with resources related to housing and non-housing services.
• Provides direct assistance with housing services and identifies eligible applicants that meet the program's objective.
• Communicate program information to individuals through excellent customer service.
• Identifies problem areas and service gaps.
• Utilizes a system of record to document case information.
• Assist in providing accurate provide information for reporting needs.
• Recognizes the barriers people may face and help identify issues that may prevent a successful move.
• Responsible for attending necessary meetings, forums, training, briefing, and or other modes of group communication deemed necessary by GMC administration.
• May assist in training and will perform related work as assigned.
Minimum Qualifications:
• Must have experience assisting clients with navigating FEMA, HUD, and other state and federal funding hurdles required to receive assistance.
• At a minimum, an associate’s degree from an accredited two-year college, or at least 2 years of disaster, housing, or relevant Case Management experience.
Knowledge, Skills, and Abilities
• Knowledge of community resources and case management delivery systems.
• Must have experience in and knowledge of the transition processes for displaced individuals
• Ability to assess client needs and coordinate client services.
• Ability to multi-task, exercise creative thinking, exhibit professionalism to clients, coworkers, and management.
• Ability to work independently and in group settings.
• Ability to work with little to no supervision and be self-motivated.
• Communication - communicates clearly and concisely; strong verbal, written, and public speaking skills and interpersonal skills.
• Policies & procedures - articulates knowledge and understanding of organizational policies, procedures, and systems.
• Reasoning Ability - Ability to define problems, collect data, establish facts and draw valid conclusions. Interpret various technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer Skills - To perform the job successfully, an individual should be Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint, a web-based tracking system for clients, and Internet use.
Certificates, Licenses, and Registrations
None is required for this job.
