PIP University

PIP University Salon Business Education for Salon Owners, Taught by Salon Owners. We’ve transformed our Salons + our lives and we can’t wait to help you do the same.

05/26/2026

You can see just about every question we ask from the screenshot in the reel!

It's just a Google Form, and we click the button to make it a spreadsheet, and it's shared with the team in our main slack channel!

Who's going to make one?

05/23/2026

It only speaks to them. It's wild to me.

These comments are everywhere, and every time I see one, I just think, "Gosh, it must suck being this lame."

Lord forgive me.

But this is what prevents people from putting themselves out there.

Me included.

It takes tough skin to not just post consistently, but post what you REALLY want to say.

Bc they'll come for you.

But anyone who responds with shade, is no one to worry about

so we might as well let loose

05/22/2026

New team members get a spreadsheet 3 weeks before they start taking models

They get to have all the model slots filled before their first model day.

Create all the model services in your software and set those services at a lower price point

You don’t have to do set a low price point, we just do because I care more about them getting the model in than I do about making money from the service.

Each service has a booking link so the stylist can send the link to the model, telling them the date and time to choose through online booking.

It shows up on their book and the model gets all the confirmation texts and calls and gives their card info just like any other guest.

To make this automatic, it just takes a revolving training schedule. It sounds more intimidating than it is.

It's sooo much easier this way and streamlines the whole process

05/21/2026

So cute

Until your to dos have you in a choke hold

And after you've worked 40 hours, you still have another 20 to go before the week is "over"

But, to much is given much is required.

And I'm HERE FOR IT

05/20/2026

My full interview with , owner of .co, just went live!

Comment "Glue" and I'll send you the link to check it out 🔥

05/18/2026

I like to call it perspective.

05/14/2026

She loves to sit at that desk and pretend to work.

✅ Mom's glasses
✅ Her baby dolls
✅ Tripod remote

05/07/2026

Vision Quest is the most powerful event you can hold for your team.

Our professors and students do it every year.

It is the single source of truth that gains buy-in from your team for the road ahead.

Some owners talk about the vision with their new hires.

And that's the only time they're fed,

But it takes a lot more than that for people to dive in with you and never look back.

05/06/2026

Raise your hand if you low-key had an identity crisis
the second you started reducing your hours behind the chair 🙋‍♀️

Because when your worth has been tied to a full book and
five-star reviews for years, stepping back hits way harder
emotionally than you expected.

And nobody talks about that part nearly enough.

05/05/2026

I started teaching this in 2020

I say hire 2-3 at a time because if I popped off with "train 5" most owners would fall out right there

but hell yeah, I completely agree

DM me the word BANK to learn how to cluster hire and train

05/04/2026

Here's the 3-part system that helped me close the gap:

1️⃣ Every new guest left with a gift
Two retail samples, gift wrapped with a ribbon, and a handwritten note at checkout. Before they ever had a reason to come back, they already had a reason to remember the experience.

2️⃣ Automation picked up where the team left off
If a new guest didn't pre-book, they got a text and email with the booking link. If they still hadn't booked within two weeks, a sequence of texts and emails went out with a special offer, without anyone on the team having to track it manually.

3️⃣ The team made personal contact at the eight-week mark
Every week, they ran a report on new guests who had come in eight weeks prior, hadn't returned, and had nothing on the books. A phone call, a voicemail, and a follow-up text all focused on getting the guest back in.

If your new guest retention is sub-par, implement any (or even better, all) of these systems, and I promise you'll see that number come up!

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