Integrated Loyalty Systems

01/09/2026

Congratulations to our President, Jake Poore, for joining AHRA (Association for Medical Imaging Management) on their recent podcast, where they explore how intentional team culture can directly transform the patient experience. During the conversation, an exciting new partnership was also announced—a monthly webinar series exclusively for AHRA members, designed to help leaders strengthen their teams and deliver more consistent, world-class care across medical imaging.

We're grateful to GE HealthCare and the AHRA Education Foundation for their sponsorship and continued investment in leadership development across medical imaging.

Listen to the podcast here: https://link.ahra.org/Article/new-podcast-when-team-culture-transforms-patient-care

Can a strong team culture improve patient care, and even help solve staffing challenges? In this episode of Medical Imaging Matters, AHRA Executive Director Jason Newmark sits down with Jake Poore, cultural architect and former Disney leader turned healthcare consultant; Lisa Wood, CRA, executive di...

01/05/2026

Are you exhausted from losing the wage war—watching great people leave for a few more dollars an hour?

Tired of spending your days putting out fires instead of building something meaningful?
Frustrated by patient experience scores that rise and fall with no clear pattern?

Here’s the reality: "Sometimes is the Enemy of Always."

Employees want consistent leadership.
Patients expect consistent care—no matter who walks into the room.
And people don’t thrive in a culture of sometimes.

That’s why it starts with a Cultural Compass—
A clear true north that gets everyone on the same page about how we lead, serve, and show up every day.

Each individual person wants to feel seen, heard, valued. Not occasionally.
Always.

When consistency becomes the standard, retention strengthens, trust deepens, and the experience improves.

In 2026, ALWAYS isn’t a nice-to-have.
It’s your key differentiator.

Want help building that clarity and consistency? Connect with Jake

01/02/2026

HAPPY NEW YEAR!
And happy first day of positive change.

Take a moment and look at this photograph.

What do you see? And what might it be quietly saying about the future of medicine—the future you help shape every day?

This is the year to help your teams
SEE the difference.
FEEL the difference.
And ultimately, TEACH the difference.

Not by doing it for them.
Not by fishing on their behalf.
But by teaching them how to fish—for themselves.

Here’s what experience continues to prove:
Change doesn’t last because it was announced.
It lasts when people believe it was their idea.
That’s why moments matter more than mandates.
And why behavior will always speak louder than policy.

So—look at the photograph again.

What do you see now?
And why does it matter to your team…
your patients…
or even to you—when you’re the one sitting on that exam table?

The future of medicine isn’t waiting to be handed down.
It’s already in your hands.

Your role this year isn’t to give the next answer.
It’s to spark the ah-ha!

So start the conversation today - BE THE CATALYST - not just the manager!

12/10/2025

Last week, our president, Jake Poore, had the privilege of speaking at the Intuitive Summit in Dallas, where he joined more than 250 surgeons and executive leaders to explore the powerful intersection of culture, patient experience, and cutting-edge surgical robotics.

Jake shared a central truth we see every day in our work: patients shouldn’t have to choose between world-class cutting-edge technology and a clinician who truly sees them as a person. The demonstration underscored that while robotics elevate safety, precision, and accuracy, it’s culture, teamwork, and authentic human connection that elevate trust, healing, and the overall care experience.

We’re grateful to Intuitive for convening such an inspiring community of leaders committed to innovation and human-centered care.

+B+H=Trust

11/26/2025

To everyone in healthcare: your work matters more than you know.
Whatever your title, whatever your department—you’re a CareGiver first.
We are grateful to you this week and every week.

11/20/2025

Our president today was at the global IAAPA conference with the MagicMakers Group to spread the magic to entertainment worldwide by creating connections.

Grateful to the IAAPA Conference and the MagicMakers Group for the opportunity to create impactful connections and share ideas.

If you’re attending tomorrow, be sure to visit Booth #5444 to meet Jake and the MagicMakers Group team!

11/18/2025

“It is better to be interested than to be interesting.”
— Anonymous

Most people try hard to be interesting.

Leaders, especially, feel pressure to impress, to have the sharp insight, the clever line, the memorable story.
But the real power—the kind that builds trust, loyalty, and connection—comes from being interested.

When you shift the spotlight from yourself to the other person, three things happen instantly:

1. You make people feel seen.
In healthcare, in hospitality, in leadership—everybody is carrying something heavy that you can’t see. A simple “Tell me more about…” often matters more than the most polished monologue.

2. You learn things you would’ve otherwise missed.
Curiosity is a superpower. It exposes needs, uncovers inconsistencies, reveals opportunities, and helps you solve problems before they become problems.

3. You create emotional connection without trying.
When someone feels you’re genuinely interested, they relax. Walls drop. Trust builds. And what happens next—collaboration, openness, loyalty—flows naturally.

In our world of healthcare culture, this is the difference between care and connection.

Care is the clinical task.
Connection is the emotional moment.
You don’t get connection by trying to be fascinating.
You get it by being curious.

Here’s a challenge for the week ahead:
Be less of the storyteller—and more of the story seeker.
Ask one more question.
Show one more ounce of curiosity.
Lean in a little more.
You’ll be amazed at how “interesting” people find you when you stop trying to be.

11/10/2025

Hide Your Dirty Laundry

A customer at Dunkin’ Donuts came for a bagel and coffee—but what greeted them instead stopped them in their tracks. (See photo.)

Makes you wonder… how good is the food going to taste now?
At Disney, this concept is known as “Everything Speaks.”
And in this case, it’s speaking loud and clear: “Bad Show.
Bad show is anything that detracts, distracts, or defaces the ideal guest or patient experience.

Here’s the real danger: over time, your eyes become desensitized.
You stop seeing the clutter in the corner, the open closet door, the overflowing trash can, the boxes stacked in the hallway. What once looked out of place now looks… normal. That’s when bad show becomes invisible—and acceptable.

The fix? Often simple. Close a door. Pull a curtain. Latch the dumpster gate. Protect your “Good Show” by keeping backstage truly backstage. But first—you have to see it.

Walk your customer or patient experience every day. Take photos. Look at your space through fresh eyes—your customer’s eyes, not your employee’s habits.

This isn’t about shame. It’s about retraining your eyes to see again.
Because when we see better… we serve better.

11/06/2025

GOING THE EXTRA INCH

When our president and CXO, Jake Poore, delivers a keynote presentation, he likes to start with a little exercise.

Jake asks everyone to salute me—right hand to the right eye, just like in the military.
Then he says, “That’s your baseline—baseline customer service, baseline employee engagement.”

Next, he challenges them: “Now, without getting out of your seat, reach that salute as high as you can. Show me what world-class looks like.” They all reach.

Then Jake says, “Look up. See where that is.”
And finally—“Now… give me extra inch higher.”
And every time—they do.

Then comes the question that changes everything:
“Why didn’t you give me that last inch the first time?”
Because here’s the truth: the difference between good and great is only an inch.
But many people don’t go that extra inch—they settle for reaching high enough.

That last inch is the difference-maker.
It costs almost nothing. It takes almost no time.
But it’s exactly what your customers crave, your patients need, and your employees are hungry for.

That extra inch is Kaizen—the spirit of continuous improvement.
Not giant leaps, but small, intentional steps taken every day.
The discipline to look up, reach a little higher, and find a better way—even when no one’s watching.

Because here’s the truth—
You don’t need deep pockets to make deep impact.
You don’t need to go the extra mile for everyone. Just go the extra inch for one person today.
Because one inch of heart… travels a mile in someone else’s life. And that's where the MAGIC lives!

~Book Jake Poore for your next event or workshop? Book soon, his 2026 schedule is filling up:
https://www.wecreateloyalty.com/contact/

~Want to schedule time with Jake to discuss your upcoming project?
Click here: https://calendly.com/jake-poore/one-on-one-discovery-call

11/04/2025

The Power of

Empathy isn’t just about understanding someone else’s pain—it’s about helping them feel something different in the midst of it.

In one example, a patient faced an MRI lasting nearly three hours. Before the procedure began, the technologist offered a simple question: “Would you like to listen to some music? Sometimes it helps to pick a movie theme—something you can imagine yourself watching while you’re in there.” The patient mentioned a recent family outing to see the Bob Marley movie One Love, and the technologist immediately adapted the experience, playing Bob Marley’s music during the scan.

As the machine clanged and thumped, the patient’s focus shifted to the music. The familiar rhythm and imagery eased tension, slowed breathing, relaxed muscles, and alleviated fear—demonstrating the subtle yet profound impact of positive distractions.

That’s the quiet power of positive distractions—the kind that transform a stressful experience into one of comfort and calm. When caregivers use empathy and imagination to redirect focus—from fear to familiarity, from anxiety to peace—they don’t just ease discomfort. They create connection, trust, and healing in places where it’s needed most.

This presents the following :
👉 How do you create positive distractions for the people you serve—your patients, customers, or team members—while they wait, worry, or wonder what comes next?

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11/03/2025

🎃 SCARY but true: “If you can fog a mirror, YOU'RE HIRED!” 👻

Sounds like a Halloween joke… but for many short-staffed organizations, it’s a real-life horror story.

Hire too fast, and you summon the evil spirits:
🩸 Culture erosion
🩸 Burnout for your best people
🩸 Inconsistent patient experiences
🩸 Safety and trust on life support

It’s easy to hire fast. It’s brave to hire intentionally.
Because when we drop our standards just to fill a shift, our culture becomes a haunted house instead of a healing one.

💀 Your turn: What’s the scariest or BEST hiring practice you’ve ever seen?

10/30/2025

Tomorrow, when you walk the halls of your own “cathedral”—your hospital, clinic, or call center—ask yourself:
Do our people truly know what they’re building?
Because when they do, they don’t just show up to do their jobs—they show up to live their calling.

Because when people see the sacred in what they do, ordinary work becomes extraordinary. Centuries ago, a bishop was said to be walking through the construction site of a grand cathedral.