Integrated Loyalty Systems

01/09/2026

Congratulations to our President, Jake Poore, for joining AHRA (Association for Medical Imaging Management) on their recent podcast, where they explore how intentional team culture can directly transform the patient experience. During the conversation, an exciting new partnership was also announced—a monthly webinar series exclusively for AHRA members, designed to help leaders strengthen their teams and deliver more consistent, world-class care across medical imaging.

We're grateful to GE HealthCare and the AHRA Education Foundation for their sponsorship and continued investment in leadership development across medical imaging.

Listen to the podcast here: https://link.ahra.org/Article/new-podcast-when-team-culture-transforms-patient-care

Can a strong team culture improve patient care, and even help solve staffing challenges? In this episode of Medical Imaging Matters, AHRA Executive Director Jason Newmark sits down with Jake Poore, cultural architect and former Disney leader turned healthcare consultant; Lisa Wood, CRA, executive di...

01/05/2026

Are you exhausted from losing the wage war—watching great people leave for a few more dollars an hour?

Tired of spending your days putting out fires instead of building something meaningful?
Frustrated by patient experience scores that rise and fall with no clear pattern?

Here’s the reality: "Sometimes is the Enemy of Always."

Employees want consistent leadership.
Patients expect consistent care—no matter who walks into the room.
And people don’t thrive in a culture of sometimes.

That’s why it starts with a Cultural Compass—
A clear true north that gets everyone on the same page about how we lead, serve, and show up every day.

Each individual person wants to feel seen, heard, valued. Not occasionally.
Always.

When consistency becomes the standard, retention strengthens, trust deepens, and the experience improves.

In 2026, ALWAYS isn’t a nice-to-have.
It’s your key differentiator.

Want help building that clarity and consistency? Connect with Jake

01/02/2026

HAPPY NEW YEAR!
And happy first day of positive change.

Take a moment and look at this photograph.

What do you see? And what might it be quietly saying about the future of medicine—the future you help shape every day?

This is the year to help your teams
SEE the difference.
FEEL the difference.
And ultimately, TEACH the difference.

Not by doing it for them.
Not by fishing on their behalf.
But by teaching them how to fish—for themselves.

Here’s what experience continues to prove:
Change doesn’t last because it was announced.
It lasts when people believe it was their idea.
That’s why moments matter more than mandates.
And why behavior will always speak louder than policy.

So—look at the photograph again.

What do you see now?
And why does it matter to your team…
your patients…
or even to you—when you’re the one sitting on that exam table?

The future of medicine isn’t waiting to be handed down.
It’s already in your hands.

Your role this year isn’t to give the next answer.
It’s to spark the ah-ha!

So start the conversation today - BE THE CATALYST - not just the manager!

12/10/2025

Last week, our president, Jake Poore, had the privilege of speaking at the Intuitive Summit in Dallas, where he joined more than 250 surgeons and executive leaders to explore the powerful intersection of culture, patient experience, and cutting-edge surgical robotics.

Jake shared a central truth we see every day in our work: patients shouldn’t have to choose between world-class cutting-edge technology and a clinician who truly sees them as a person. The demonstration underscored that while robotics elevate safety, precision, and accuracy, it’s culture, teamwork, and authentic human connection that elevate trust, healing, and the overall care experience.

We’re grateful to Intuitive for convening such an inspiring community of leaders committed to innovation and human-centered care.

+B+H=Trust

11/26/2025

To everyone in healthcare: your work matters more than you know.
Whatever your title, whatever your department—you’re a CareGiver first.
We are grateful to you this week and every week.