TPG, Inc.

10/09/2023

Today, we commemorate the historic voyage of Christopher Columbus and the impact it had on the world.

10/06/2023

Dive into the future of contact center analytics with Anna, the AI game changer! Learn how Anna's insights are boosting customer experiences and delivering tangible results for businesses.

https://tpginc.com/redefining-contact-center-analytics-with-ai-the-future-is-now-with-anna/

Anna®, a pioneering AI solution created by TPG, is spearheading this transformation by offering unrivaled insights and actionable data. With over 25 years and 180 million evaluations, Anna has been meticulously modeled to comprehend customer motivation, sentiment, and communication effectiveness.

10/04/2023

In a landscape of customer experience providers, TPG rises above with a commitment to excellence that sets us apart.

We don't simply promise improvements; we deliver results that are quantifiable. TPG is continuously pushing the boundaries of technology and strategy to redefine the customer experience. Our mission is to empower you with cutting-edge solutions that set you apart in the market. We reflect on our methods to ensure we're constantly evolving, and adapting.

TPG isn't just a partner; we're a catalyst for your success. Connect with us today and discover the difference firsthand.

10/02/2023

Join the movement and embrace the opportunities that come with gaining new skills!

From coding to data analysis, there's something for everyone in the realm of tech education.

09/29/2023

Being officially recognized as a Women Owned Business was a huge milestone for TPG. Our CEO & Founder, Lisa DeFalco, has devoted her life to this company. She is a visionary, a pioneer, an entrepreneur, and a woman in leadership. Let's celebrate and show our support for Women in Tech!

09/26/2023

Lisa DeFalco founded the Independent Quality Assurance market, starting both an industry and a movement with the phrase “this call may be monitored for quality assurance.” Opening TPG in 1996, Lisa has designed the methodology that the Fortune 500 uses to define a “good call.” That methodology is in place among the largest corporations on the globe in 9 countries and 13 languages, and applied across 180 million interactions and growing.

As the CEO of TPG, Inc., Lisa continues to drive innovation by incorporating proprietary evaluation methods into AI technology, such as our latest AI creation, Anna®, positioning TPG as a leading CX technology firm.

Lisa's grit, grace and determination are what her employees find to be the most inspiring parts about her.

09/25/2023

Wishing peace and reflection to all those observing Yom Kippur. May this day bring deep introspection and a sense of renewal.

Let us come together and reflect on our actions, seeking forgiveness and offering it to others.

09/21/2023

Embracing AI is a necessity for businesses looking to stay competitive in today's technology-driven landscape. The synergy between human expertise and AI capabilities will further reshape quality assurance, fostering innovation and ensuring high-quality products and services. Learn more about the impact of AI here: https://tpginc.com/the-impact-of-ai-on-revolutionizing-quality-assurance/

09/18/2023

In a word….anna®: TPG’s AI-based communication assessment platform. Anna® is truly bleeding-edge tech coupled with the human touch. We embrace technology, but we never forget the power of the human connection. While we leverage the latest tools for data analysis and process optimization, we believe in the irreplaceable value of listening to the people. Our team combines tech-savvy solutions like anna® with genuine human interaction to create exceptional experiences.
Ultimately, it all comes down to results. We don’t just promise improvements; we deliver measurable results. We take pride in driving real ROI for our clients and our success stories speak volumes about the impact we have on businesses' bottom lines.

09/15/2023

Wishing you a sweet and joyous Rosh Hashanah! May this new year bring blessings, happiness, and prosperity to you and your loved ones.

09/14/2023

In a world where there are so many companies to choose from inside of the customer experience space, TPG knows how important it is to stand out from the sea of technology to help create an experience more effective and more powerful than anything else on the market.
So, what makes TPG different? Ultimately, it all comes down to results. We don’t just promise improvements; we deliver measurable results. We take pride in driving real ROI for our clients and our success stories speak volumes about the impact we have on businesses' bottom lines. We're not just about improving customer experiences; we're about transforming them. If you're looking for a partner who understands your customers as people, not just data points, TPG is here to take your customer experience to the next level. Join us in creating lasting, meaningful connections with your customers, and let's embark on a journey of success together. Connect with us today, and experience the difference for yourself.

09/11/2023

Remembering the lives lost and the heroes who emerged on this day. We honor and pay tribute to the strength, resilience, and unity of our nation.