360 Dispatcher

05/28/2026

911 Dispatchers

911 Leadership Training Event at the Mayan Ranch in Bandera, TX

Sept 21-25, 2026
Nov 9-13, 2026

For registration, visit Joeserio.com

05/26/2026

NEW BOOK FOR 911

We’re pleased to announce a new book in our dispatch series:

Dispatch Culture: 50 Lessons on Inspiring Excellence.

Click here to order. Ships June 15

https://www.joeserio.com/all-books/dispatcher-series

05/12/2026

Glad to be making my way home. Left on March 23.
- hosted 911 Mental Health Workshop at the Mayan Ranch
- spoke at and signed books at the Texas Public Safety Conference in Denton, TX
- visited with Global Medical Response (GMR) in Lewisville, TX
- spent a week with the incredible 911 professionals at NTECC 911 center in Lewisville, TX.
- three weeks of training in Virginia at Roanoke, Bedford, and Chesterfield.
- visited Washington, D.C.
- finished writing Dispatch Culture: 50 Lessons on Inspiring Excellence
- finished production of the third children’s book
- family wedding in Chicago
- keynote, breakout sessions, and book signing at the Wisconsin Public Safety Communications conference.
THANK YOU to all the amazing people I met along the way.
Joeserio.com

05/11/2026

Getting ready to kick off the Wisconsin State 911 Conference.

04/29/2026

Thanks, Virginia, for three weeks of 911 training in Chesterfield, Roanoke, and Bedford. Positive Interaction with Difficult People, Improving Emotional Intelligence, Transforming Organizational Culture, and Effective Supervision classes. One more class and then on to Chicago.

04/17/2026

911 Dispatchers, You’re the Best!

04/17/2026

LAST CALL - one hour left!

LAST CALL - A reminder that I am offering a BIG giveaway over in the Trenches community. The cut off will be at 1p ET today and I will go LIVE in the Trenches Community at 4p ET to chat and choose a winner.

Here it is -
One person will get a FREE registration to the 911 Leadership Training event that is hosted by Joe Serio of the 360 Dispatcher that is held at the Mayan Ranch in Bandera, Texas. It is a unique week long experience that you do NOT want to miss out on. These events sell out a year in advance, but I have an opportunity for you. The winner will be announced in the Trenches community this Friday afternoon.

So what do you have to do to register?

1. Become a member of the Trenches Community at liinks.co/iam911 (it's FREE)
2. Then, in the community, go to the General Discussions space and click on the link in the giveaway post to register for the giveaway
3. Finally, comment in that same giveaway post saying that you have registered
That’s it.

Thank you for what you do!

04/16/2026

04/16/2026

Great fun presenting on Culture and Resilience at Chesterfield, VA, 911. Thanks to Shannon White and Alexis Rose for being such great hosts. Joeserio.com

12/01/2025

It’s that time again. This week, we launch the 911 Mental Health Workshop at the Mayan Ranch where we will dig into emotional intelligence, anxiety, PTSD, and a host of issues facing 911 dispatchers. It will also give participants a chance to examine some of their own issues. The faculty is made up of therapists who have 911 dispatchers and other public safety professionals as clients. Should be a powerful week.