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360 Dispatcher 360 Dispatcher hosts powerful life-changing training events on leadership, emotional intelligence, a

911 Directors and Managers:Transforming 911 Culture Workshop at the Mayan Ranch, Bandera, TXFeb. 8-12, 2027 - Registrati...
09/20/2026

911 Directors and Managers:

Transforming 911 Culture Workshop at the Mayan Ranch, Bandera, TX

Feb. 8-12, 2027 - Registration Opens Soon

Confirmed Speakers:

Melanie Austin-Jones, Director, Guilford Metro 911, NC

John Geib, Director, Emergency Communications, Bucks County, PA

Jeremy Serio, Supervisor, Anne Arundel County 911, MD

Joe Serio, Joe Serio Enterprises, LLC

Who Should Attend: People in a position to effect real change.

Let’s get on the road. The next tour of our ministry is underway. Sept 21-25 - 911 Leadership Training Event - Mayan Ran...
09/20/2026

Let’s get on the road. The next tour of our ministry is underway.

Sept 21-25 - 911 Leadership Training Event - Mayan Ranch, Bandera, TX

Sept 29 - Oct 2 - Global Medical Response (GMR) Leadership Retreat - Mayan Ranch, Bandera, TX

Oct 5-6 - Supervisor Leadership Retreat, Litchfield 911 - Torrington, CT

Oct 8 - Music gig, Private Party - Glenville, NY

Oct 12 - Culture and Communication, Willamette Valley Communications Center - Salem, OR

Oct 13 - Culture and Communication, Washington County Consolidated Communications Agency - Hillsboro, OR

Oct 14 - Culture and Communication, Willamette Valley Communications Center - Salem, OR

Oct 15 - Culture and Communication, Willamette Valley Communications Center - Salem, OR

Oct 26 - Positive Interaction with Difficult People, Huntsville-Madison County 911 - Huntsville, AL

Oct 29-30 - Transforming Stress into Strength, Shelby County 911 - Memphis, TN

08/30/2026

On tour. Thanks to everyone who has made this possible. Might need to get t-shirts made!

August 17 - Huntsville, TX - SHSU University Advancement Leadership Retreat, Creating an Unstoppable Team

August 19 - Lee’s Summit, MO - 911 Supervisors Leadership Retreat

August 20 - Lee’s Summit, MO - Mid-American Regional Council (MARC), Real Talk about Work-Life Balance and Stress

August 21 - Lenexa, KS - Shawnee PD, Positive Interaction with Difficult People/Transforming Culture

August 24-28 - Marshall, MO - Program Development and Book Writing

September 1 - Aurora, CO - Aurora911, Creating an Unstoppable Team

September 2 - Westminster, CO - Broomfield/Westminster Improving Emotional Intelligence

September 3 - Littleton, CO - Littleton PD, Positive Interaction with Difficult People

September 4 - Aurora, CO - Aurora911, Creating an Unstoppable Team

September 8 - Lewisville, TX - Global Medical Response, Creating an Unstoppable Team

September 9 - Lewisville, TX - Global Medical Response, Creating an Unstoppable Team

September 10 - Crowley, TX - City of Crowley, Leadership Retreat

September 11 - Lewisville, TX - Global Medical Response, Creating an Unstoppable Team

September 12 - Lewisville, TX - NTECC Awards Gala

911 Dispatchers:It’s my pleasure to announce that Angela Owens of the Outagamie County Communications Center, Wisconsin,...
08/01/2026

911 Dispatchers:

It’s my pleasure to announce that Angela Owens of the Outagamie County Communications Center, Wisconsin, is the 2026 recipient of the Guiding Light Award.

The nominating essay written by one of her colleagues underscores that Angela always shows up with an open mind, ready to support all staff no matter what.

As part of the award, Angela will be joining us at the Mayan Ranch in the near future.

Congratulations, Angela!

Joeserio.com

08/01/2026

911 Dispatchers:

911 Mental Health Workshop at the Ranch

Nov. 30 - Dec. 4, 2026
Mar 29 - Apr 2, 2027

Registration is Open - joeserio.com

911 Dispatchers:Ranch News911 Leadership Training EventSept 21-25, 2026Nov 9-13, 2026Mar 1-5, 2027911 Mental Health Work...
07/30/2026

911 Dispatchers:

Ranch News

911 Leadership Training Event
Sept 21-25, 2026
Nov 9-13, 2026
Mar 1-5, 2027

911 Mental Health Workshop
Nov 30-Dec 4, 2026
Mar 29-Apr 2, 2027

Registration Opens Soon for Transforming 911 Culture
Feb 8-12, 2027

Register at Joeserio.com

Dispatch Culture: 50 Lessons on Inspiring ExcellenceThe new book has finally arrived. We’ve been busy signing, packing, ...
07/07/2026

Dispatch Culture: 50 Lessons on Inspiring Excellence

The new book has finally arrived. We’ve been busy signing, packing, and shipping.

Culture is key. It informs and influences recruitment, retention, communication, and every other critical aspect of an organization.

Autographed copies available at Joeserio.com

NENA 2026 is winding down. Exhibit hall closed down yesterday. Full-house presentation this morning on Real Talk about W...
07/01/2026

NENA 2026 is winding down. Exhibit hall closed down yesterday. Full-house presentation this morning on Real Talk about Work-Life Balance. Hitting the road to Nashville on the way home.

First day of NENA 911 Annual Conference Exhibit Hall in Columbus, Ohio, is in the record books. So many great conversati...
06/29/2026

First day of NENA 911 Annual Conference Exhibit Hall in Columbus, Ohio, is in the record books. So many great conversations at our table. Always humbled by the responses participants and readers have for my training classes and books. Joeserio.com

911 dispatchers! At the Leadership Training Event at the Mayan Ranch in Bandera, TX, you not only get the legendary Nanc...
06/26/2026

911 dispatchers! At the Leadership Training Event at the Mayan Ranch in Bandera, TX, you not only get the legendary Nancy Lockhart….

You also get the legendary Ricardo Martinez!

September 21-25, 2026
November 9-13, 2026
March 1-5, 2027

Registration is Open!
Joeserio.com

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Hutto, TX
78634

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+19365778345

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